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Hi Tony, one week of summer left, we gonna get a delivery window?

NY_Rob

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^ me... as soon as I read your first sentence :rock:
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I chatted with my Guide on Monday. I asked him when the elusive email may come out. He said he won’t know until maybe the day before it hits our inbox.

I am guessing next Friday which is Sept. 30 and the absolute end of Summer.
 

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Got a report on Rivian Automotive Fans that CS said we'll all get updated delivery windows by EOW. Thanks Trey for the heads up.
 

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Earlier in 2022, there were numerous complaints in this forum about Rivian's communications ... lack of communication, poor communication, inconsistent communication, etc. Has there been any improvement?

Six days ago, CS told me that I'd receive an email with a delivery estimate by the end of this summer. Others were told end of September. Now I'm seeing that CS told someone EOW.

I don't know when to expect my delivery window email. From my perspective, Rivian still gets failing marks for communications. But maybe I'll be surprised tomorrow.

Rivian R1T R1S Hi Tony, one week of summer left, we gonna get a delivery window? Rivian chat3
 

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I’m a customer (they have $1000 of my money)
man oh man…….. if only…..

They have exactly $92k of my money, and an insurance premium payment coming due for my fully-paid-for and fully-insured Rivian.

I was told today that it’s back ā€œin transitā€ and that ā€œno I cannot call anyone to find your truck, that’s not how the process works….. you just must be patient and let the process work.ā€

I am the most patient and kind person I know, but being talked to like I’m either 5-years old, or as if I’m calling and asking for a free meal, is kinda frustrating. I’m simply asking for someone to call someone on my behalf and give me a realistic update on my timing. There’s no way someone doesn’t know exactly what’s going on with my truck.

I’d like to cancel my insurance and I need to sell my existing car. I can do neither with ZERO information and that’s what I find frustrating.
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