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Hi Tony, one week of summer left, we gonna get a delivery window?

atebit

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@AmerikanMatt , you need to find an R2 unit and record a message on it TO RJ.
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mini2nut

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Still no delivery window but they did grant me access to the R1T Shop 2-days ago.

This happened after chatting with a Rivian rep last week complaining that I never received my promised delivery window. Coincidence?
 

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atebit

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THIS IS WHAT RIVIAN OWNERS ACTUALLY BELIEVE
 

crashmtb

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AxelR

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man oh man…….. if only…..

They have exactly $92k of my money, and an insurance premium payment coming due for my fully-paid-for and fully-insured Rivian.

I was told today that it’s back “in transit” and that “no I cannot call anyone to find your truck, that’s not how the process works….. you just must be patient and let the process work.”

I am the most patient and kind person I know, but being talked to like I’m either 5-years old, or as if I’m calling and asking for a free meal, is kinda frustrating. I’m simply asking for someone to call someone on my behalf and give me a realistic update on my timing. There’s no way someone doesn’t know exactly what’s going on with my truck.

I’d like to cancel my insurance and I need to sell my existing car. I can do neither with ZERO information and that’s what I find frustrating.
Stop the insurance. Sell your car. Get a rental.
I’m surprised that you and others paid in full for a vehicle that did not even reach its destination. I hope it arrives soon.
 

R1Sky Business

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This is it....email is Imminent....I can feel it. The force is strong!!!!!
 

Jif1025

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man oh man…….. if only…..

They have exactly $92k of my money, and an insurance premium payment coming due for my fully-paid-for and fully-insured Rivian.

I was told today that it’s back “in transit” and that “no I cannot call anyone to find your truck, that’s not how the process works….. you just must be patient and let the process work.”

I am the most patient and kind person I know, but being talked to like I’m either 5-years old, or as if I’m calling and asking for a free meal, is kinda frustrating. I’m simply asking for someone to call someone on my behalf and give me a realistic update on my timing. There’s no way someone doesn’t know exactly what’s going on with my truck.

I’d like to cancel my insurance and I need to sell my existing car. I can do neither with ZERO information and that’s what I find frustrating.

Are you a post 3/1 pre order? Based on your cost, you’re giving me hope ?
 

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NY_Rob

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"Today is the Day!!!" Caution NSFW or kid safe, but funny as hell ;)

 

dleepnw

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Earlier in 2022, there were numerous complaints in this forum about Rivian's communications ... lack of communication, poor communication, inconsistent communication, etc. Has there been any improvement?

Six days ago, CS told me that I'd receive an email with a delivery estimate by the end of this summer. Others were told end of September. Now I'm seeing that CS told someone EOW.

I don't know when to expect my delivery window email. From my perspective, Rivian still gets failing marks for communications. But maybe I'll be surprised tomorrow.

Rivian chat3.jpg
oh they absolutely still suck. and its not just corporate, its Guides, CS and Service Centers. yes they make amazing vehicles and maybe they think that compensates for the poor comms.

to their credit they've tried to improve but it really hasn't materially.
 

timf

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Stop the insurance. Sell your car. Get a rental.
I’m surprised that you and others paid in full for a vehicle that did not even reach its destination. I hope it arrives soon.
Seriously, I don't get why people think they need to complete the 8 steps the second they open up. I've been sitting at 1/8 steps complete for 2 weeks now because the only step I could fully complete without a delivery date is Step 1. I had them give me a trade-in offer that came in lower than I'd like, but I have not declined it yet and do not plan on declining it until I have a delivery date and can shop around for competing offers. I tried that already at a couple places but they expired after 7 days and weren't all that better or were worse than Rivian's offer. I have insurance quotes ready to go, but both my insurance agent and Rivian's said don't complete the policy until a delivery date is set. Rivian really should re-design the 8 steps to make it clear you don't need to complete all 7 in order to unlock the delivery date.
 

NY_Rob

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^ as someone who hasn't been blessed by the gods to have been assigned a guide yet or even better start the "Steps"... exactly which Steps do you need to complete in order to unlock your delivery date?
 

AmerikanMatt

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Are you a post 3/1 pre order? Based on your cost, you’re giving me hope ?
Sadly, no. I have pre-March pricing..... what you're seeing is all the tax, title, and fees added on and the FINAL cost of my truck out-the-door. Be prepared....... :)
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