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Rivian executive acknowledges R1S AC noise problem

R1Tom

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Have you ever worked in customer support and support engineering? These things take time... ALWAYS. Rivian needs to figure out what is wrong, what VIN numbers might be impacted, and find a solution, test a solution, then deploy a plan to fix the solution (documentation, order needed parts, etc). It's likely a situation where Rivian got a bad batch of AC compressors. This is a new issue... otherwise we would have heard about it a long time ago with the R1T started shipping.

If they think it is a compressor problem.. they can't just toss in a new compressor, what if the "new" part is still impacted by the flaw?. Then the issue happens again and the customer gets more upset.

I know everyone wants a solution and answers RIGHT NOW, but that is not how it works in the real world of complex machines. Give Rivian a chance to figure this out and deploy a solution.
Have you ever worked in customer support and support engineering? These things take time... ALWAYS. Rivian needs to figure out what is wrong, what VIN numbers might be impacted, and find a solution, test a solution, then deploy a plan to fix the solution (documentation, order needed parts, etc). It's likely a situation where Rivian got a bad batch of AC compressors. This is a new issue... otherwise we would have heard about it a long time ago with the R1T started shipping.

If they think it is a compressor problem.. they can't just toss in a new compressor, what if the "new" part is still impacted by the flaw?. Then the issue happens again and the customer gets more upset.

I know everyone wants a solution and answers RIGHT NOW, but that is not how it works in the real world of complex machines. Give Rivian a chance to figure this out and deploy a solution.
Like how long comming up with and deploying a revised powered tonneau takes? That problem was know before Job #1 left the plant. Something like over a year and a half ago. You defend that the way the real word works, too?

Maybe Rivian needs a little heat to take things seriously.
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izgoy

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There is no issue here. It's within specs and functions as designed. Standard response borrowed from Tesla.

They designed it like this even though they had no clue it would sound like this in the summer. So, because it was designed this way, you have no recourse.

Except, you can sue, and you should.
 

izgoy

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The person who called you is not a Rivian “executive” they are middle management. But that sound is truly terrible you should def sell it if you can’t live with it.
Sell it? What a wonderful suggestion. Dump it on someone else.
 

izgoy

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Is this a motor issue? Are these the new Enduro motors or the old (Bosch?) motors?
 

TXR1S

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Have you checked this?

 

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gregtay

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Like how long comming up with and deploying a revised powered tonneau takes? That problem was know before Job #1 left the plant. Something like over a year and a half ago. You defend that the way the real word works, too?

Maybe Rivian needs a little heat to take things seriously.
I think that's a bit different.. the Tonneau was a design flaw. The AC issues seems to be new.. something started causing an issue when there wasn't one before (either the install process changed or the part is defective). I'm not making excuses... I have just been on the other side where there is a team scrambling to 1) try to get an impacted vehicle to Normal for evaluation and trouble shooting. Then, figuring out what caused it, and how many (VIN range) is impacted, then find a solution (maybe required a vendor to ship a ton of my parts, which need to be tested to confirm the issue is fixed). I guess my point is... if it is a vendor part that has gone bad (which is something Rivian wouldn't know about till more than 1 customer reported it to an SC and that data ended up back in Irvine where they could triage)... what exactly does someone expect Rivian to do at the moment? They acknowledged there seems to be something wrong, they provided guidance that it is not a safety issue (therefore you can drive your R1... you don't need to park it) and they are working on figuring out how to solve the problem. Sounds like the right path.
 

vista1984

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I hope Rivian can take this issue seriously. Some explanations are needed.
without explanation, even though my R1S is fine, but I am worried one day this issue will appear.

Selling is easy way out but there are not many choices out there for 3 rows EV. Not in 2023.
 

goldburger

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Sell it? What a wonderful suggestion. Dump it on someone else.
Rivian says it’s operating normally.
“Why are you selling?”
“AC is too loud for us.”
¯\_(ツ)_/¯
 

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prasadtakkar

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I have an open ticket and an appointment for the very same problem with SFO service center in July. After reading this, it doesn't give me confidence they will do anything about it. I noticed this in the bay area weather during later winter/early spring when the weather wasn't hot at all.
 

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Rivian still isn't taking things post sale seriously enough.

This type of thing along with grossly inadequate service structure is going to undo the positives of all the hubs they want to build. It's like they don't know the internet and forums are a key place many would come before executing a $90-$100k purchase.
This thread is one of the many that I have read that have me thinking about canceling my order.
 
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DallasBBQ

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This thread is one of the many that I have read that have me thinking about canceling my order.
That is a difficult decision. I would have 100% returned the vehicle and kept my RR Sport if I discovered this issue during my 7-day period. Overall, the R1S is a very nice SUV but not perfect by any measure. I was not expecting perfection from a new company but this is ridiculous.
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