R1Tom
Well-Known Member
Have you ever worked in customer support and support engineering? These things take time... ALWAYS. Rivian needs to figure out what is wrong, what VIN numbers might be impacted, and find a solution, test a solution, then deploy a plan to fix the solution (documentation, order needed parts, etc). It's likely a situation where Rivian got a bad batch of AC compressors. This is a new issue... otherwise we would have heard about it a long time ago with the R1T started shipping.
If they think it is a compressor problem.. they can't just toss in a new compressor, what if the "new" part is still impacted by the flaw?. Then the issue happens again and the customer gets more upset.
I know everyone wants a solution and answers RIGHT NOW, but that is not how it works in the real world of complex machines. Give Rivian a chance to figure this out and deploy a solution.
Like how long comming up with and deploying a revised powered tonneau takes? That problem was know before Job #1 left the plant. Something like over a year and a half ago. You defend that the way the real word works, too?Have you ever worked in customer support and support engineering? These things take time... ALWAYS. Rivian needs to figure out what is wrong, what VIN numbers might be impacted, and find a solution, test a solution, then deploy a plan to fix the solution (documentation, order needed parts, etc). It's likely a situation where Rivian got a bad batch of AC compressors. This is a new issue... otherwise we would have heard about it a long time ago with the R1T started shipping.
If they think it is a compressor problem.. they can't just toss in a new compressor, what if the "new" part is still impacted by the flaw?. Then the issue happens again and the customer gets more upset.
I know everyone wants a solution and answers RIGHT NOW, but that is not how it works in the real world of complex machines. Give Rivian a chance to figure this out and deploy a solution.
Maybe Rivian needs a little heat to take things seriously.
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