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Slimed by used salesman

Mikebike97

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I finally decide to buy a Used Rivian R1T.

I found a used R1T at a dealership in the southbay. The truck has ~3000 miles, 2023 model. I had set up the appointment 4 days in advance. The drive to the dealership was 1.5 hrs. When my son and I arrived the Truck was filthy and only had 49 miles of charge. I asked that it be washed, he said no, could not be washed. REALLY?

Then, as walked around the truck, the used car salesman’s opened the tunnel and it only opened a ¼ inch. I said this is serious problem. We went to the other side and tried that side and at first it would not open. I said this is a problem.

He then said thank you very much , good bye. So we drove home. My son was shocked that the person did not even offer to look into the matter, and showed us a filthy Truck on the exterior and food wrappers and straws on the interior.

To me it was a good experience for him to have in Car shopping.

CarGurus asked me to do a review of my experience, so I did.

I quickly got a call from the used car saleman’s complaining to me that this impacted him significantly and his manager was quite irritate, with him. He asked that the manager speak with me. I said sure

I asked him if he felt anything I said was wrong. He admitted I was right and asked me to reconsider and give him a second chance and please take the posting down. I agreed since it was the Christian thing to do.

So, Stupid me, I went back myself. Yes, the Truck was barely washed and now had 190 miles of charge.

I had planned to buy the truck in-spite of the issues below .

I sat with the Used car saleman(s) for an hour. We had agreed on a priced in advance of my coming down.

I should have known better, I’m staring at the total price and it is ~5k above the price we agreed. I went through the numbers he had presented me with, and it was a much higher total price. I feel bad for people who do not spend the time going through each and every number. They buried this addition costs in the purchase agreement. He said there was additional $2990 for paint treatment and Lowjack. And then tried to quote me an older higher price.

So, then I said this is my offer, which we agreed to in advance. He then played the usual games of well we are not a car museum, though the truck had been there for now 2.6 months.

The manager then came in and said this is our “Best selling Used Car” and your price is well below what they paid for it.

As a side bar for all people who have read this far… If you call DMV in California, you can find out the price the dealer paid. It’s a bit of work, but you can get this information.

Needless to say, I drove home 1.5 hrs without the Rivian.

I was quite disappointed. I guess he thought he could easily sell the truck.

Oh and by the way, Tim if you read this and you are from Santa Cruz area, you may want to remove the incriminating Video of your driving antics. I will say it was quite entertaining to watch with the used car saleman.

I found a few things I have to asked this group about.

  1. The section gap between the tailgate and the bed, when the tailgate is open I noticed a lot of dirt and I swore I saw some seedlings growing down there by the cables. I know Rivian is ecologically concerned, and the original owner was from Santa Cruz area, but... How do you clean this? Or do I wait till the plants fully bloom. But really…There is no way a vacuum can collect the rocks and dirt. I would worry about using a high pressure hose or air.
  2. The windshield washer did not work. I did press the side button on the left and nothing happened. I also tried to turn the wipers off and press the side button and nothing happened. No washer fluid or single wiper movement. Was I doing something wrong?
  3. The Body panels certainly have weird gaps. Some gaps at the top and very narrow as it goes the doors, in Frunk and Charging hatch. Is this normal? Thanks
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crashmtb

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COdogman

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1. Most people I have read about that needed to clean that gap used the air compressor, but if a garden can be started there I would let it go and see if I can harvest some heirloom tomatoes.

2. If the dealer is that crappy and didn't care if the truck was clean or charged, they likely did not care if the washer fluid was full. It was probably just empty.

3. Some people have reported panel gaps from the factory, and in many cases Rivian service was able to fix them.

4. You should put your review back up to warn as many people as possible about that sleazy place. Then don't answer the phone when they call you. They wasted your time TWICE. Any business that operates that way deserves all the bad reviews they get.
 

Rivdog

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there is no god in used car sales.

Run, don’t walk, from these places.
I had a situation like that once and I agreed to take a negative review down - I quickly regretted it because it just increased the chance that some unsuspecting person would get taken advantage of. But good for you for doing what you felt was the right thing in your heart. It’s sucks that there are so many dishonest people out there.

Sounds like an unusually poor example of an R1T and perhaps it was in a crash. Many collisions don’t end up on an Autocheck or Carfax for several months, maybe even a year in extreme situations. Sometimes even the car dealerships believe they’re getting a clean car and aren’t deliberately misrepresenting things, so maybe that happened here. If the gaps were really that bad, the gear tunnel doors don’t work, and there are other mechanical issues, something is up.
 

moosetags

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Wow!! That's quite a story. It would make a really good sitcom episode I don't think that I would buy the truck. There has been way too much drama. Another better deal will come along.

Brian
 

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23R1TFGFE

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Put the original review back up, and add a follow-up from your second visit: the dealership and their antics deserve nothing less. Sorry for your troubles—as a very happy R1T owner, I hope you find the perfect truck soon so the buying process can come to a close and the driving/enjoying process can commence. Good luck.
 

jjswan33

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Then, as walked around the truck, the used car salesman’s opened the tunnel and it only opened a ¼ inch. I said this is serious problem. We went to the other side and tried that side and at first it would not open. I said this is a problem.
This is normal. They don’t open all the way on their own to avoid damage if something is in the way. It pops out and you have to quickly pull it open before it re-locks.

FYI.. sorry about the rest of your experience, sadly sounds typical.
 

Donald Stanfield

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I agree with everyone else to put the review back up and add to it. If you want to post it here first I know I'll be happy to proofread it for you and spice it up a bit. I'm fairly well versed in writing corporate shade and have to do so more often than I'd like in my day job. I'm sure some of the other guys here would be happy to help as well.

Next time I would strongly suggest once you get that scummy feeling to write off the dealer right then and there. Don't do business with scumbags, it never turns out well.
 

Killer95Stang

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As far as the window washer and wipers. Is it possible the R1T wasn't in "Ready" to drive mode. Even though everything lights up, the wipers won't work until you push the brake pedal and the truck goes into "Ready" to drive mode.

Nothing infuriates me more that a bait and switch pricing scheme.
 

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R1TS

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Why buy from a used car dealer?

There are a ton of used Rivians sold by private sellers on Cars.com, Craigslist, FB, auto trader, etc. in the Bay Area. And, probably cheaper than a used car dealer.
 

Count Orlok

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how well did the vending machine work?

 
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Mikebike97

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This is normal. They don’t open all the way on their own to avoid damage if something is in the way. It pops out and you have to quickly pull it open before it re-locks.

FYI.. sorry about the rest of your experience, sadly sounds typical.
Well at least he was correct about it only opening a small amount
I could not my hands in there to open manually.
I saw a video that the Rivian service rep said to open the passenger door, so i the tunnel door would be easier to open.
 
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Mikebike97

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If you take the time to post car dealership antics always name and shame the dealer. Otherwise pointless.
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