Warranty service cost

[Tmack7]

My 6 month old R1s front driver motor started a low acceleration clicking/rattle that only happens within the first 1-2mm of blue bar showing. It’s a constant clicking in that zone. Happens at all speeds but limited to low acceleration only. Anyway put in a service ticket and figured I would add some small panel alignment issues that aren’t a big deal but figured if it was in then they could look and adjust if possible. They are asking for me to sign a service agreement of $1100 with no details what is supposed to cost $1100. Is is a default fee they put in? Called and they said I dont have to sign but service center will go over it at appointment. No further details were offered and they won’t connect me with service center directly so I can ask. Do I need to hit review and approve? I don’t want to accidentally approve it but if there is more to review prior to approving I would like to. Shouldn’t state both Review and Approve on same button. Has this happened with anyone or anyone have advice. Don’t want to make the trip to service center to just have a disagreement on what should be warranty and what shouldn’t. Also if anyone has had the same motor symptoms. It’s not the start stop tick/clock that’s a known issue.

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[Eric9610]

With tesla this was a place holder and a cost always existed when booking a service. Once service is complete it would turn to $0 due and state under warranty. It looks like a lot of the items other than motor clicking on your list may be "within spec" and they could charge you the labor Hrs to inspect if it is deemed not a warranty issue. With that said, I don't have any experience with Rivian service.

 

[Tmack7]

Yeah. I didn’t really have a plan to list everything I’ve notice or a plan to bug service about them at all but figured since it was going in I would have them check. They aLao encouraged me to list everything when they first contacted me about my request for the motor noise. Even made the point to say I’m not super concerned about panel alignments unless it was a quick easy adjustment. It all amounts to 2 door alignments, B pillar trim piece loose, water intrusion in hood, air suspension pump running to often and then the motor noise. Hoping it’s a place holder charge but don’t want to rely on Tesla comparison. Really curious if I hit the review and accept what happens? Does it accept or give me more of a chance to review and see what the $1100 might be tied to?

 

[jjswan33]

Yeah. I didn’t really have a plan to list everything I’ve notice or a plan to bug service about them at all but figured since it was going in I would have them check. They aLao encouraged me to list everything when they first contacted me about my request for the motor noise. Even made the point to say I’m not super concerned about panel alignments unless it was a quick easy adjustment. It all amounts to 2 door alignments, B pillar trim piece loose, water intrusion in hood, air suspension pump running to often and then the motor noise. Hoping it’s a place holder charge but don’t want to rely on Tesla comparison. Really curious if I hit the review and accept what happens? Does it accept or give me more of a chance to review and see what the $1100 might be tied to?

It would take you to a docusign to approve. That said if they haven’t even looked at your truck yet it’s meaningless so I wouldn’t bother approving it.

FWIW I have seen some of these estimates while my truck is in for repair (not before) and they were almost always zeroed out. The exceptions are when they suggested to replace my tires (which I declined) on one occasion and some damaged trim pieces I asked them to replace that were indeed not a warranty issue on another.

 

[Tmack7]

It would take you to a docusign to approve. That said if they haven’t even looked at your truck yet it’s meaningless so I wouldn’t bother approving it.

FWIW I have seen some of these estimates while my truck is in for repair (not before) and they were almost always zeroed out. The exceptions are when they suggested to replace my tires (which I declined) on one occasion and some damaged trim pieces I asked them to replace that were indeed not a warranty issue on another.

Thanks. This is what I was looking for.

 

[Electrified Outdoors]

Most likely the service writer mis labeled it as "customer pay". Contact Rivian Service Support and ask them to correct before you sign.

 

[RivAW]

It would take you to a docusign to approve. That said if they haven’t even looked at your truck yet it’s meaningless so I wouldn’t bother approving it.

FWIW I have seen some of these estimates while my truck is in for repair (not before) and they were almost always zeroed out. The exceptions are when they suggested to replace my tires (which I declined) on one occasion and some damaged trim pieces I asked them to replace that were indeed not a warranty issue on another.

Agreed with this…although also, at the end of the day, the issue has to be repaired, right? So if you end up charged for something you don’t think you should be…you can fight that battle later…the work still has to get done….

 

[MountainBikeDude]

It's typically a placeholder for work to be done that may not be warranty related. Keep in mind as well that creaks, squeaks, and rattles are technically not covered by the warranty, and panel adjustments will only be made within the first 20,000km.

That said, they do usually give a bit of leeway on fixing rattles etc.

Also,side note, and as @Dark-Fx has pointed out many times, it's shocking how many people don't read the warranty guide.

 

[Tmack7]

It's typically a placeholder for work to be done that may not be warranty related. Keep in mind as well that creaks, squeaks, and rattles are technically not covered by the warranty, and panel adjustments will only be made within the first 20,000km.

That said, they do usually give a bit of leeway on fixing rattles etc.

Also,side note, and as @Dark-Fx has pointed out many times, it's shocking how many people don't read the warranty guide.

There’s for sure a motor issue. Not just a simple rattle. It’s only from one motor and very specific timing. Only at 7000 miles. The other things are all things that I simply brought to their attention that are covered for alignment/fit and finish issues. It’s my first service so I’ll see how it goes. But in the end I told them non are big deals and I’ll review it with them when dropping it off. Telling them not to adjust certain things if they aren’t easy or functionally important. I understand they have probably been overwhelmed with petty stuff from picky people and maybe want to weed some of it out or even charge for frivolous complaints but this is the service model they set up. I’ve already done more leg work than with any other company by taking pictures and videos and making phone calls etc. Never cost a thing to swing in and chat with a ford service center or ask if something can be warranty related. Who knows I may end up liking this model better but feel like I’m signing up for stuff that I frankly just wanted to ask about. I know it’s because they want to be prepared and maybe more efficient at the time but it creates some disconnect from the customer and may be wasting more time via administrative cost and prepping for something I don’t care to have fixed after a quick conversation.

 

[MountainBikeDude]

There’s for sure a motor issue. Not just a simple rattle. It’s only from one motor and very specific timing. Only at 7000 miles. The other things are all things that I simply brought to their attention that are covered for alignment/fit and finish issues. It’s my first service so I’ll see how it goes. But in the end I told them non are big deals and I’ll review it with them when dropping it off. Telling them not to adjust certain things if they aren’t easy or functionally important. I understand they have probably been overwhelmed with petty stuff from picky people and maybe want to weed some of it out or even charge for frivolous complaints but this is the service model they set up. I’ve already done more leg work than with any other company by taking pictures and videos and making phone calls etc. Never cost a thing to swing in and chat with a ford service center or ask if something can be warranty related. Who knows I may end up liking this model better but feel like I’m signing up for stuff that I frankly just wanted to ask about. I know it’s because they want to be prepared and maybe more efficient at the time but it creates some disconnect from the customer and may be wasting more time via administrative cost and prepping for something I don’t care to have fixed after a quick conversation.

I hear you, it is a bit different than a traditional OEM service. In my experience it's been a bit better because it does a better job of outlining the issue rather than a "customer states" and then gets to the mechanic and he blows it off. Rivian has done this on occasion for others, so they aren't immune, but I think it's less likely when the customer provides documented evidence ahead of time. Also helps them determine severity to prioritize critical repairs over "my panel has a 1mm miss-alignment."

 

[Tmack7]

I hear you, it is a bit different than a traditional OEM service. In my experience it's been a bit better because it does a better job of outlining the issue rather than a "customer states" and then gets to the mechanic and he blows it off. Rivian has done this on occasion for others, so they aren't immune, but I think it's less likely when the customer provides documented evidence ahead of time. Also helps them determine severity to prioritize critical repairs over "my panel has a 1mm miss-alignment."

That’s a great point on prioritizing. Perhaps why I got a service appointment with 2 weeks when others complain months, because I demonstrated a motor issue as primary complaint. Everything else is secondary in my opinion. But could just be my service center in Oregon isn’t as booked as most.

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