Network outage caused trucks to go offline

[bhlackey]

On Thursday I noticed that some of the App functionality was not available. (I was specifically looking for adjusting the target charge limit). I had to go into the truck to set it.

Today I got a text message from Rivian with this explanation.

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[mikehmb]

Interesting. I did a reboot after the outage, and while it returned all in-vehicle systems to normal, I am still unable to reach the truck when it’s on LTE.

Based on your note, I’ll try another soft-reboot today. Ticket has already been submitted.

 

[HaveBlue]

OMG wish we could force the vehicle offline like that for storage.

 

[tate16t]

On Thursday I noticed that some of the App functionality was not available. (I was specifically looking for adjusting the target charge limit). I had to go into the truck to set it.

Today I got a text message from Rivian with this explanation.

Is that URL correct?

 

[bhlackey]

Is that URL correct?

That is a screenshot of the text they sent me. I didn’t use it. I assume the rivn.co is for a short url to text out.

 

[tate16t]

I noticed my R1S offline when I accessed it yesterday and it had been sitting since Wednesday. I wasn’t in it long enough to see if it reconnected but will drive it soon, i guess I will see.

 

[Calexander9]

Interesting. I did a reboot after the outage, and while it returned all in-vehicle systems to normal, I am still unable to reach the truck when it’s on LTE.

Based on your note, I’ll try another soft-reboot today. Ticket has already been submitted.

On Thursday I noticed that some of the App functionality was not available. (I was specifically looking for adjusting the target charge limit). I had to go into the truck to set it.

Today I got a text message from Rivian with this explanation.

mine has been out since I picked up my R1S since last Saturday. Haven't tried a restart today but they have me down to get serviced April 8th. Really hoping it just comes back so I don't have to get it serviced.

 

[jollyroger]

That’s kinda weird I chatted with support last night and they told me to do the full reset, this text seems to imply a soft reset should be enough.

 

[Calexander9]

That’s kinda weird I chatted with support last night and they told me to do the full reset, this text seems to imply a soft reset should be enough.

Did it work for you? I think I'm going to have to get the module replaced since I still don't have LTE

 

[Singletracker]

I had this issue this last week, for several days. Yesterday, I tried a software reset and that seems to have cured the problem. I did receive the same text message today, however, even though I am back online since yesterday.

 

[SANZC02]

I had this issue this last week, for several days. Yesterday, I tried a software reset and that seems to have cured the problem. I did receive the same text message today, however, even though I am back online since yesterday.

They probably compiled the list of problem vehicles before you did the reset.

 

[Singletracker]

Yup

 

[Cascadian]

There a few of us where the software reset and vehicle restart are not fixing this issue. I have been disconnected for 10days. I requested a service appointment online, but do not have a date yet.

 

[Calexander9]

There a few of us where the software reset and vehicle restart are not fixing this issue. I have been disconnected for 10days. I requested a service appointment online, but do not have a date yet.

I've been restarting my vehicle everyday and still no luck. My appointment is April 8th. Assuming if I don't have internet by then they would be replacing the module. Kind of annoyed that I have to drive in to get it serviced already since I just got the vehicle.

 

[tate16t]

I've been restarting my vehicle everyday and still no luck. My appointment is April 8th. Assuming if I don't have internet by then they would be replacing the module. Kind of annoyed that I have to drive in to get it serviced already since I just got the vehicle.

Did you try a full reset?

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