HaveBlue
Well-Known Member
No, I was referring to rivian's response and test by putting weights on the seat and saying it was fine.
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PASSENGER AIRBAG TURNS OFF
- Thread starter calamanderman
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Alex702
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- First Name
- Alex
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- Aug 16, 2023
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- Location
- Boulder city, NV
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- 2023 Rivian R1S
Same issue. I've got a service appointment for November 14th at the North Las Vegas service center. They were aware of it when they called me after making the appointment
Apatel323
Well-Known Member
I am having the same issue with the airbag turning off with a 115 pound occupant. I took it in for service and they said it is working as designed. For those that reported to NHTSA, have you heard a response?
nitro413
New Member
We’ve had tickets open for this issue for over a year—first with a Gen1 and now with a Gen2 R1S. Each time the airbag fails to detect a passenger, I upload photos and videos to document it.
For the Gen1, Rivian’s service team concluded that the system is “working as designed” and suggested I needed more “education on the proper use of the seat.”
I haven’t taken the Gen2 in for service yet (it’s a 6-hour round trip, so I’m waiting to bundle it with other service needs), but seeing others experience the same issue is both frustrating and, in a way, reassuring that it’s not just isolated to me.
I’m really hoping Rivian addresses this before someone gets seriously injured. A sensor issue that fails to recognize properly seated passengers is definitely a safety concern.
For the Gen1, Rivian’s service team concluded that the system is “working as designed” and suggested I needed more “education on the proper use of the seat.”
I haven’t taken the Gen2 in for service yet (it’s a 6-hour round trip, so I’m waiting to bundle it with other service needs), but seeing others experience the same issue is both frustrating and, in a way, reassuring that it’s not just isolated to me.
I’m really hoping Rivian addresses this before someone gets seriously injured. A sensor issue that fails to recognize properly seated passengers is definitely a safety concern.
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mkg3
Well-Known Member
I am actually surprised that this safety issue has not been addressed by Rivian after all this time. I have filed an issue with NHTSA website.
As I've said before, just because they meet the regulations, if there are issues with people's safety, the responsible thing is to address and fix the matter.
Every time I was told that it's because of the child car seat, they will not lower the weight sensitivity for the fear that the airbag will go off onto the rear facing car seat. WTF, who puts a rear facing infant carseat in the front passenger seat!!!!
At this point, I have given up dealing with Rivian and will not buy another Rivian for their lack of concern for the matter. I was told that their SW team was aware and the they are working on the fix. That was many, many firmware updates ago. In other words, just a lip service.
Our vehicle, R1S, is now 15 months old and at some point in the next couple of years will be replaced with whatever is the best available options then.
superfly_snook
Well-Known Member
I filed with NHTSA just today. This has been an ongoing issue with our R1S, and my wife is starting to have doubts about sitting in the front seat on road trips. Rivian’s response is what I would expect from a manufacturer and the only way they will act on this one is if they are forced by a regulator. The more people that are experiencing this issue and that file with NHTSA the more likely action will result. My hope is it is a software fix they can push to just have the airbag stay on once it has detected a passenger until at which time the car is put in park. Something like that would solve my issue as it always detects my passenger but it doesn’t stay on during a drive.
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