Consumer Reports Reliability Ratings 2024 - Rivian last

[UnsungZero_OldTimeAdMan]

Why would anyone care what that farce of a consumer group thinks? They might know washers but they don’t know cars that aren’t appliances.

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[kurtlikevonnegut]

Pantera is on my list....

When I was a teen my dad had a couple of friends with them...one white and one black. Wicked cars.

Not an easy car to buy....and a fair amount of potential issues to watch for.

If I get serious about one...I would have to brush up on the pain points again...

Hopefully you're not over 6'2. My father in law has a beautiful red one, but I can't even ride in it, let alone drive it because I am 6'5.

 

[ndmiller]

https://www.consumerreports.org/car...who-makes-the-most-reliable-cars-a7824554938/

Can't say I am surprised. Still love my R1S but yeah they aren't coming out of the factory trouble free.

Yep, not surprised. Love the R1T, but starting to make rear motor clutch noises on engagement and disengagement. Sure they'll replace the rear motor or whatever under warranty, but it's only been 13K miles.

 

[R1Tom]

Hopefully you're not over 6'2. My father in law has a beautiful red one, but I can't even ride in it, let alone drive it because I am 6'5.

5'7 so I am good to go. The styling is epic good and a 351 Ford Cleveland engine right behind you is wild. Someday maybe....

 

[CANCERDOC]

Well I have the same comment I had from the last one. I don't necessarily disagree with the Rivian score so much as I want to see the error bars. Consumer reports included error bars long ago, now they deleted them.

Further, we see this note at the bottom:



This is only for 2022-2025 vehicles, only R1 vehicle. So this rating is based on roughly R1 100k vehicles, that's enough data for CR


Chrysler sold 120k Pacificas in 2023 (so 300-400k vehicles during the period?)

Dodge sold sold 220k vehicles in 2022, so roughly 600-700k vehicles during the period.

Land Rover sold 56k in 2022, so roughly 150k or so during the period

Porsche sold 75k in the US, so roughly 225k during the period. And 320k worldwide for 2023, putting them at near a million during the period if you expand worldwide.

So why is Rivian on this chart but those other guys are not?

It has nothing to do with how many vehicles are sold. CR reliability ratings are based on their surveying only their subscriber base. So it’s already a biased population (those who read CR) that they are surveying. I am a subscriber but I didn’t get a survey request.

 

[Thedude]

Miles of smiles... c'mon, you're telling me that a Rivian is less reliable than a Jeep 4Xe or VW? I'm not buying it. Also, remember that Dodges solution for extended range is to drive around with a 6 cylinder gas eng8ne in the trunk. Amazing.

The Ram solution to extended range with an engine actually makes an EV drivetrain usable for everyone, with no excuses about limitations to the charging network. It also makes the truck usable for towing decent distances and hauling other heavy loads in the bed without compromising on range or time wasted charging. It’s also a weird comparison to bring up since it hasn’t even been produced yet.

 

[sacramentoelectric]

If the reliability is dead last and owner satisfaction is in first place, does that mean:

• Rivian is doing an exceptional job at keeping people happy?
• Rivian makes a product that is unreliable but exceptional in every other way?
• Rivian owners are dumb?

Which are true?

I won’t comment on 3 but I love my Rivian when it works. I’m fortunate to have other cars so the poor reliability (dead last of all the cars I’ve owned) doesn’t inconvenience me much. My Rivian has been in service for at least four weeks along with three mobile service visits. In comparison, my other EVs have been worry free. My 2014 i3 never had a single warranty issue and the only things that have broken are from crashes. My Model X (not exactly a paragon of reliability) had one warranty issue that was fixed by mobile service in under an hour. Other than that, it was bulletproof over five years. l love driving my R1T but I shudder to think how expensive it will be to keep running once the warranty runs out.

 

[Doug]

Our 2022 R1T has 51,000 and only one issue recently. Service fixed it in a timely manner while it was in for a tire rotation. The passenger side window was not going up quite all the way causing excessive wind noise. I do think there is some truth to the fact that with a 80 to 100 thousand price people tend to have higher expectations. I have even been happy with the tire where on mine. With the 21's I got 41,000 miles on my first set of tires. I am happy I have a Rivian that needs very few service appointments since I live about 150 mile way. I personally would rank Rivian higher but I know many people have had several issues.

 

[misterturbo]

It’s straight up nuts what Rivian owners put up with which drives the whole last in reliability and first in satisfaction nonsense

This is exactly it.

How many soft reboots have you done? ? ??

 

[Doug]

This is exactly it.

How many soft reboots have you done? ? ??

In two years and over 50,000 miles I have done two soft resets and zero hard resets.

 

[lefkonj]

Rivian is definitely not without its issues but I have found CR only good for lining a bird cage the last few years.

 

[Zoidz]

I have never had much respect for CR when it comes to most, and especially automotive reviews, surveys, etc. and several of the comments here from "CR members" confirm that. I've always felt that their sample set is inherently flawed/skewed just by the fact that the "CR members" represent a demographically fairly narrow group of people with a particular set of values that leads them to be a member in the first place. From a statistics viewpoint, IMO it's a marginal dataset.

Combine that with a premium priced new vehicle with relatively low sales volume, and CR members here never getting included in the poll? To me, that's pretty damning of the dataset quality.

I'm not being a Rivian fan boy or blind to the issues. It's clear that Rivian has lots of issues in the QA/QC and service areas and that contributes to the bottom ranking they need to fix this or it will kill the brand. But I have had exactly zero service incidents, my R1S has been great. I think I have done 1 hard reset early on, and maybe 3 info resets in the past 18 months.

I think the group here is more technically saavy as compared to the general population and we knew we were buying a computer on wheels. As such, doing a reset (to me & and I think most of us) is no big deal, based on our experiences with PC and mobile device resets being pretty common. If surveyed, I would not make an issue of doing an occasional reset in my overall rating.

 

[Chase32]

In two years and over 50,000 miles I have done two soft resets and zero hard resets.

You’re one of the lucky ones then

 

[Rivox]

I think a lot of these surveys are pulled for every single time a car gets brought to the service center. So if you had a squeaky speaker cover, that goes against reliability. Which is stupid and the reason its not bringing down satisfaction.

 

[kurtlikevonnegut]

I think a lot of these surveys are pulled for every single time a car gets brought to the service center. So if you had a squeaky speaker cover, that goes against reliability. Which is stupid and the reason its not bringing down satisfaction.

I agree that the "bumper to bumper" warranty is likely hurting Rivian here, as I think a lot of folks take their Rivian in for service on items that they wouldn't be doing if it wasn't free under the warranty. I certainly fall into that category, but I wouldn't knock Rivian's reliability for it.

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