Trenton Service Center

[lefkonj]

Yesterday I brought my R1S into the Trenton service center for the first time. It was due for its 2 year service, tire rotation and I was having issue with the card keys. I didn't take any pictures because this site is temporary and nothing special. I have to say once again I am thrilled with Rivian service. They took care of my vehicle, resolved all the problems and were more than nice to me. I understand there are challenges but the people here were amazing, and once they build out their full time location down the road I am sure the amount of appointments will increase making it even easier for owners.


It is important to share positive experiences because most people only just like to complain.

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[Yossarian]

Your experience with the Trenton SC matches mine of last November, and I too have nothing but praise for the staff there.

Kudos to the folks at Trenton and let's hope that they are not unique in the Rivian Service Center universe.

 

[AM2323]

pumped to hear this location is open- so close to me now! you cant pick up new vehicles here can you?

 

[lefkonj]

pumped to hear this location is open- so close to me now! you cant pick up new vehicles here can you?

I do not have answer to that I just know I saw a new Dual in grey what looked like waiting for pickup.

They only have 3 bays to work on vehicles but they said new building going up down the road so will be great. I hope Woodbridge gets going to as that is on 20 minutes from my house instead of 60.

 

[TTedP]

Yesterday I brought my R1S into the Trenton service center for the first time. It was due for its 2 year service, tire rotation and I was having issue with the card keys. I didn't take any pictures because this site is temporary and nothing special. I have to say once again I am thrilled with Rivian service. They took care of my vehicle, resolved all the problems and were more than nice to me. I understand there are challenges but the people here were amazing, and once they build out their full time location down the road I am sure the amount of appointments will increase making it even easier for owners.


It is important to share positive experiences because most people only just like to complain.

+1 - had a good experience with both Trenton and Malvern. The people at both were pretty great.

 

[TTedP]

pumped to hear this location is open- so close to me now! you cant pick up new vehicles here can you?

Mahwah for now. Malvern said they are starting in April

 

[NewRMan]

Wish I could say I also had a great experience with Trenton SC, but not so much. Brought my R1S in for 2 minor issues on Wednesday morning; auto wipers not working and dash cam will not recognize when a storage device is connected. I had a mobile service appointment a month ago for those 2 issues and while the tech said they were resolved, neither actually worked. After 3 days in service at Trenton; they found the setting for auto wipers was turned off in the software and they think my R1S needs some "module" replaced to fix the USB drive issue. They have now had it for 3 full days and have no ETA for me regarding when I will get it back. Earliest is mid next week according to the Service Manager. Cannot even imagine if I had a real issue with suspension; battery pack or drive units. To add to it, all they want to do is explain why they are taking so long; Other Customers in Cue (so don't accept my truck for service if it's just going to sit there), temporary location (not my choice, why are you making you issues mine?). Overall my experience with Rivian service has been terrible and I have owned 4 Teslas...

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