WARNING!! EVBASE ISSUE

[Anto26]

OP, if anything, you're just going to give them more publicity - and if I was them, I would drag out this conversation with you as much as I could.
I bought their running boards a while back and I'm actually thinking about ordering the panels now because of this post. I don't mean to poor salt on your wound here, but my experience with them was positive - yea their instruction manual sucked, yea I had to punch holes in my panels, but this is a better solution than what I have now for service calls.

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[SASSquatch]

I'm sorry, but after looking at the website, I have to agree with OP and others that it is very bleeping confusing. OP, in good faith thought he was ordering what he was ordering and his invoice said what he was ordering.

If you have to do some gymnastics to figure out what you did and didn't select correctly then thats on the seller to fix that. He has an invoice that said he was getting the lower rocker armor panels. If he didn't actually select those he shouldn't have the description say that. Period.

Seller should have acknowledged the way they coded their website is contributing to this and offered to split the difference, and apologize for the inconvenience. At a minimum.

Either way, this whole hullabaloo doesn't make them look good and I'm sure they've lost potential sales that far exceed the amount they would have eaten.

 

[JM.]

I've been buying a wide variety of items from Chinese sellers for decades. This behavior is exactly the same, with every Chinese seller, every single time there's a problem. It's like they copy and paste each other including the attitude, blame, and dumb offers of a useless settlement. Recently one sent me a motorcycle headlight with no protection, so the wire had been cut by the light itself when it was dropped or crushed. It's sealed and can't be fixed. They asked me to accept $20 off as a "gift."

I placed an order from EV Base this weekend not realizing it's a direct to China order. I would not have done it if I had known (or at least would have tried hard to buy a different product if possible). The site seemed to purposely hide shipping details, which I should know, is common for Chinese vendors.

 

[JM.]

OP, if anything, you're just going to give them more publicity - and if I was them, I would drag out this conversation with you as much as I could.

Not all publicity is good publicity. In the case of a small market in a closely-connected community, this "publicity" is all bad. I simply won't consider a product from either of those companies, period, and will share this story when talking to others.

 

[andrewgrhogg]

This thread just proves, all over again (and this forum seems to be very good at), that a new idiot is born every day. And im not referring to the OP. Truly flabbergasting responses. Note that if Safeway posts the wrong price for something then they are legally obligated to sell it for that price. The seller obviously is just a cheap drop shipper with minimal intent to fix things (including their web site) when something goes wrong. Order from them at your own risk...

 

[BlackOpal]

This thread is wild.

Credit to you BlackOpal for continuing to respond in a courteous manner. I'm not exactly sure what else you can provide to demonstrate your position.

Thank you. I have an autistic child and I owe him the world. He has taught me patience and kindness. I can honestly tell you he has saved my soul.

 

[BlackOpal]

That website language/UI is terrible here. They should comp you the upgrade just for pointing out the flaw in it. The flavor text definitely needs to match what you're getting when you click buy.

I don't want anything for free. I just need them to honor a commitment like a gentleman. I hope they do better in the future.

 

[BlackOpal]

OP, if anything, you're just going to give them more publicity - and if I was them, I would drag out this conversation with you as much as I could.
I bought their running boards a while back and I'm actually thinking about ordering the panels now because of this post. I don't mean to poor salt on your wound here, but my experience with them was positive - yea their instruction manual sucked, yea I had to punch holes in my panels, but this is a better solution than what I have now for service calls.

You do you brother. Good luck.

 

[BlackOpal]

We both acknowledged that mistakes were made by both parties. We reached an agreement. They subsequently, breached said agreement. That's the main issue here. Your words have to mean something. Especially, when it's in writing.

 

[godfodder0901]

Note that if Safeway posts the wrong price for something then they are legally obligated to sell it for that price.

No, they aren't. They can absolutely decline to honor the erroneous price.

 

[Donald Stanfield]

Here you go. Also, a bonus email about mountain water. Apparently, I shouldn't expect to get a mountain if I purchase mountain water. However, I would reasonably expect the water to derive from a mountain. Just saying ...

This underscores BlackOpal's point, with the real issue being the customer service once the problem arose. They admitted to offering 240.00 as a refund, then backtracked on it. Right there, that's the end of the conversation as far as I'm concerned. If one of my customer service staff promised a customer a 240 refund in writing, regardless of what happened before, I'd honor that refund. As a business owner or executive, you are ultimately responsible for what your staff does and you need to own up to it.

I can confidently say I will never purchase anything from this company because a company that allows their staff to make offers to a customer then backtracks on it is a company with no integrity. If I was OP I would return the product in question as even if they 100% refunded me my money at this point looking at these running boards every time I got in my truck would piss me off.

 

[BlackOpal]

This underscores BlackOpal's point, with the real issue being the customer service once the problem arose. They admitted to offering 240.00 as a refund, then backtracked on it. Right there, that's the end of the conversation as far as I'm concerned. If one of my customer service staff promised a customer a 240 refund in writing, regardless of what happened before, I'd honor that refund. As a business owner or executive, you are ultimately responsible for what your staff does and you need to own up to it.

I can confidently say I will never purchase anything from this company because a company that allows their staff to make offers to a customer then backtracks on it is a company with no integrity. If I was OP I would return the product in question as even if they 100% refunded me my money at this point looking at these running boards every time I got in my truck would piss me off.

It was actually $210, and I I'm too lazy to take it off to return. That's assuming they would even take it back. I have already accepted that reality. Sadly, it's actually an okay product and I would have recommended it if you have the patience to figure out the install. Instructions are horrible.

However, I feel good that I may have save a few members some headaches. I have no regrets.

 

[BlackOpal]

I've been buying a wide variety of items from Chinese sellers for decades. This behavior is exactly the same, with every Chinese seller, every single time there's a problem. It's like they copy and paste each other including the attitude, blame, and dumb offers of a useless settlement. Recently one sent me a motorcycle headlight with no protection, so the wire had been cut by the light itself when it was dropped or crushed. It's sealed and can't be fixed. They asked me to accept $20 off as a "gift."

I placed an order from EV Base this weekend not realizing it's a direct to China order. I would not have done it if I had known (or at least would have tried hard to buy a different product if possible). The site seemed to purposely hide shipping details, which I should know, is common for Chinese vendors.

Not all Chinese products are bad. It's the individual running the company. This company could have been good if they actually honor their word.

 

[Donald Stanfield]

Note that if Safeway posts the wrong price for something then they are legally obligated to sell it for that price.

No, they aren't. They can absolutely decline to honor the erroneous price.

Like anything else in life, it depends. You cannot bait and switch a customer, where an item is listed at one price but rings higher at the register. For instance, if you had an item on sale the week prior, forgot to take the sign down and a customer bought it, you would need to honor the sale price or potentially face consequences/lose your retail license.

However, if an employee puts something incorrectly on the shelf, you do not have to honor the price listed, as the item would be different. For example, if you have the same product in 2 oz and 4 oz quantities and an employee puts the bottle for the 4oz product in the 2oz spot, you do not have to honor that price.

There are many rules and nuances to say that one thing needs to happen as a universal rule. Even if you have it mislabeled, if it's not a pattern of deception, the most likely thing that would happen to you as a retailer is nothing. Most of the time, the state is busy with egregious violators to worry about stuff like this unless there is a pattern of deception. There's a lawsuit in Florida currently with Publix stores, and their POS scales are misweighing items to make them more expensive than they are.

Regardless, that's not what happened here. The website was confusing but it is possible to ascertain the correct prices by looking at the pictures/seeing the grey text but that isn't even the issue at this point.

 

[BlackOpal]

Like anything else in life, it depends. You cannot bait and switch a customer, where an item is listed at one price but rings higher at the register. For instance, if you had an item on sale the week prior, forgot to take the sign down and a customer bought it, you would need to honor the sale price or potentially face consequences/lose your retail license.

However, if an employee puts something incorrectly on the shelf, you do not have to honor the price listed, as the item would be different. For example, if you have the same product in 2 oz and 4 oz quantities and an employee puts the bottle for the 4oz product in the 2oz spot, you do not have to honor that price.

There are many rules and nuances to say that one thing needs to happen as a universal rule. Even if you have it mislabeled, if it's not a pattern of deception, the most likely thing that would happen to you as a retailer is nothing. Most of the time, the state is busy with egregious violators to worry about stuff like this unless there is a pattern of deception. There's a lawsuit in Florida currently with Publix stores, and their POS scales are misweighing items to make them more expensive than they are.

Regardless, that's not what happened here. The website was confusing but it is possible to ascertain the correct prices by looking at the pictures/seeing the grey text but that isn't even the issue at this point.

You're correct, the website is not an issue anymore. It's their integrity. Your words has to mean something. Honor what you say.

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