Part of me says Stop engaging, but the other part wonders, How do you top AI chat responses with Zootopia references?
That Zootopia reference broke me. I love that we're arguing with a chatbot.
The difference is Gregory was trying to restore his Rivian to stock functional condition. Who knows what happened here, but it is NOT stock condition.
I will ask my mechanic tomorrow on Monday, maybe I can show him this post. And he can tell me what to do. But right now, we are going to see if this hard reset update they gave me will work, but it's not the update we wanted. He fixed everything physical according to him. I saw the front brackets were re-welded due to a crack.Your truck was heavily modified and they probably put aftermarket upper and lower control arms on it to "lift" it, or at least put brackets in there, creating your "jarring bumpy ride." Their parts probably weren't rated for the extra couple thousand pounds, leading to cracked arms or other broken parts.
Do us a favor: take pics of the below parts on your Rivian and post them.
The control arm brackets were WELDED?
Ya well that's the future. I am pretty sure nearly all Rivian employees use AI to communicate high stake situations. One guy told me they all use it when communicating with higher ups.
I’m dealing with a high-stakes $70k issue and want to escalate it to the executive level at So Flo and Rivian. So far, a front-line service center employee took down my information on a note to pass it up, and I’ve also reached out to Truck Dynasty on Instagram—they confirmed they’ll forward my contact to the appropriate team.
I found his original non-AI post from January: https://www.rivianforums.com/forum/threads/frame-or-shocks-broken.39102/
Something around the wheel broke. And when it did it feels like something is hitting the car. Still drove okay but the sound got louder so I stopped when I got my office.
Someone said the frame is damaged. I don’t want to drive it for now.
Why would that preclude an update? Sure there are probably things that would likely impact warrantable but not serviceability or software support. Mods are to be expected. Look at owners updating or completely replacing their stock (disappointing) audio systems. They’re not getting blocked for it yet they’re actually replacing electrical and infotainment components. OP isn’t asking for warranty work or for Rivian to repair components they’ve replaced. Simply re-enable the vehicle following the updates. This is not unlike Rivian originally being tight about owners that were using non stick wheels and tires. They were denying service. They finally relented. As the fleet of expands and ages they need to adjust and accommodate not just more mods but more repair options as well.
This is the company in UAE I referred our Kazakhstan Rivian owner to. They are the only people I know in the world that I am aware of that can perform updates on their own outside of Rivian.I’m reaching out because my So Flo Customs Rivian (one of only two built) has been out of service for months. The car is fully repaired, but it cannot operate because the service center is refusing to perform a software update required for the airbag that operates the ride height suspension.
Despite having a third-party technician with years of experience on-site, the Costa Mesa service center has dismissed their input and continues to block the update. At one point, the lead aggressively approached my technician, their co-workers, and me in an attempt to stop the update.
After repeated roadblocks, I felt I had to raise the stakes by asking about escalation to regional managers. The front-line employees’ reactions were striking—they seemed overwhelmed, almost emotional, rather than focusing on innovation or finding a solution. It was clear that the standard processes weren’t allowing them to advocate effectively.
I’ve followed all procedures and tried to escalate appropriately, but the update remains stalled. My goal is simply to get the vehicle fully operational while following proper channels.
Has anyone successfully navigated flagged vehicles or managed to get similar updates approved? Any advice would be greatly appreciated.
Thanks in advance,
