Cup holder piece broke

[defcon888]

This piece broke (hinge part on the left). Is there a place that you can purchase one? I put a service request in, i don’t feel like driving 45 minutes to the SC for something simple

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[UnsungZero_OldTimeAdMan]

Only way to buy new parts is through Rivian. The alternative is salvage. Look on eBay.

 

[Freemanc80]

Mine broke just like that. First it just started popping out randomly, but then one day it finally broke. I wasn't able to find that part separately. They had to replace the entire slide out.

 

[caged.danimal]

Same issue. Was unable to repair myself. Have not wasted a trip to SC

 

[defcon888]

They called me and set up a remote service appointment.

If they have to replace the whole slide out and it isn't covered under warranty (2-1/2 years old), I think I will juwst live withthat piece broke.

If it is covered under warranty, I will ask if I can pop the ones on the old one as spares.

 

[a76marine]

Can anyone from this thread give an update? Mine also broke, they offered mobile service, but they also said they have to replace the whole slide-out piece.

The part is $240, the mobile service is $160. Not covered under warranty.

Looking for info on how to replace if anyone has seen a video or how-to?

 

[UnsungZero_OldTimeAdMan]

Can anyone from this thread give an update? Mine also broke, they offered mobile service, but they also said they have to replace the whole slide-out piece.

The part is $240, the mobile service is $160. Not covered under warranty.

Looking for info on how to replace if anyone has seen a video or how-to?

Have never seen a DIY. Those with access to the paid service portal can probably provide documentation on the down low.

 

[Rivian Owner]

Have you thought about getting someone to 3D print a replacement? It doesn't look all that complex to draw and printed with ABS or reinforced ABS should last at least as long as the original. If I get some time I will look at MakerWorld and some of the other sites with free 3D models to see if anyone has posted a file for printing. I'm curious because eventually I could face the same situation and I'm not willing to spend $400 on $0.30 worth of plastic!

 

[UnsungZero_OldTimeAdMan]

Have you thought about getting someone to 3D print a replacement? It doesn't look all that complex to draw and printed with ABS or reinforced ABS should last at least as long as the original. If I get some time I will look at MakerWorld and some of the other sites with free 3D models to see if anyone has posted a file for printing. I'm curious because eventually I could face the same situation and I'm not willing to spend $400 on $0.30 worth of plastic!

I think crux of problem isn’t the part itself, but lack of info on how it goes together with everything else around it and how to replace it.

 

[a76marine]

There are many replacements of the full sliding "cartridge" part on ebay for a lot cheaper (mostly listed around $100 but with so many out there someone is likely to accept a lower offer). But again, I wouldn't know how to get the old one out to put the new one in.

 

[Rivian Owner]

I think crux of problem isn’t the part itself, but lack of info on how it goes together with everything else around it and how to replace it.

If people have had that part in the picture pop out and were able to pop it back into position until it finally broke (see other posts) then it should be a part that can be printed and popped in as a replacement without having to replace the whole tray; at least that is the way I see it. I have a feeling that Rivian doesn't stock that small piece but instead stocks the full replacement tray as that may be the way they buy it from the supplier? It seems like a wasteful way to replace a small part.

If someone gets their holder replaced and gets the old part and will ship it to me, I'd like to take a look and see if I can come up with a part that can be popped into place without having to replace the whole cup holder tray. If you send me the old one (I'll need both the tray for testing and the small broken part), I'd be willing to send you back a couple of the replacements in exchange for your sharing your old part. DM me if you are willing to ship the part to me. If I get a successful file printed, I'd be happy to share my creation with the community.

BTW, I looked at MakerWorld, Thiniverse, and Prusa and I couldn't find a file that someone had created for printing that little tab.

 

[a76marine]

Here's what Google Gemini AI says for removing the sliding cup holder piece. I'll confirm with photos and maybe a video when I get the part and see if this works.

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To remove the factory slide-out cup holder assembly from your 2022 Rivian R1T center console, you will need to disassemble some of the surrounding trim to access the mounting hardware. Based on teardown guides and community knowledge from Rivian owners, the process is generally rated a 2 out of 5 in difficulty.

Here is what you will need and the steps to get it out:

Tools Required

• Plastic trim removal tools: Crucial for avoiding scratches to your interior trim pieces.
• Torx screwdriver or socket set: Rivian uses Torx screws heavily throughout the interior.
• Small flashlight: To help locate clips and wiring harnesses in the dark footwell areas.

Removal Steps
1. Remove the Camp Speaker Liner Before you can get to the cup holder hardware, you must remove the housing/liner where the Camp Speaker docks. This liner is secured by five Torx screws.

Important Note: There is an interior light attached to this trim piece. Be sure to unclip the wiring harness for the light before pulling the panel completely free to avoid snapping the wire.

2. Remove the Surrounding Trim Panels Using your plastic trim tools, carefully pry off the two front trim panels located directly above and below the cup holder slot. These panels are secured strictly by plastic friction clips. Work slowly around the edges to pop them out without breaking the retaining tabs.

3. Unscrew the Cup Holder Assembly With the upper and lower trim panels out of the way, the mounting hardware for the cup holder will be exposed. The cup holder assembly itself is held in place by three Torx screws. Remove these completely.

4. Disengage the Hidden Base Clips This is the step that catches most people off guard. Even with the three screws removed, the unit will not slide right out. The bottom of the cup holder bay features about six plastic clips that snap directly downward into the top of the central console's cast frame. You will need to apply firm, steady upward and outward pressure to pop these clips free from the central casting before you can slide the entire drawer unit forward and out of the console.

Once the old unit is freed, you can slide your replacement assembly right into those bottom clips, secure the three screws, and pop the trim and speaker liner back into place.

 

[boosted20v]

the whole thing needs to be replaced per Rivian, not just the piece.

 

[Rivian Owner]

the whole thing needs to be replaced per Rivian, not just the piece.

Is this because they only stock the complete tray? I've seen many times were a manufacturer only stocks a full assembly/part but you can replace individual components of that full assembly if you have a used part or you can make a part. As one post suggests, they've had the tab pop out and they were able to reinstall it several times until the small pivot broke off. I'm not willing to break mine to find out, but with a replaced unit I'd be willing to try and come up with a file that would allow you to print a replacement (provided I don't get a cease and desist from RJ!). I suspect a lot of people will forego replacement of the tray if they have to spend $400?

 

[UnsungZero_OldTimeAdMan]

Is this because they only stock the complete tray?

Guaranteed. That is as far as the breakdown in parts inventory goes (and what they get from suppliers). It's not a Rivian thing, it's a worldwide thing for decades. Unless DIY, and using parts salvaged from donor assemblies, the days of replacing individual parts are long gone.

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