Sevn86
Well-Known Member
100% agree! Thankful they offered this option for owners who want this look.The AO price + labor is great value.
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100% agree! Thankful they offered this option for owners who want this look.The AO price + labor is great value.
Should be pretty easy for @AO_Pete to offer this config, no?Wish the R1T rear script had the yellow accents like these. To me the plain black looks out of place if it is the only one like that (yes I know the OE emblem is like that but it doesn't stand out as much as it does when it is black).
Ye, we'll have the option to buy the large rear "RIVIAN" separately, in all-black, or black and yellow, probably in a month or so.Should be pretty easy for @AO_Pete to offer this config, no?
I have solid Black if you would like to exchange. Assume shipping wouldn’t be too bad. Send me an IM if interested.I also didn't realize that rear emblem has yellow accents now. It's quite annoying because the installation video mentions that the rear emblem is solid black which is now misleading.
I've been asking customer support if it's possible to exchange it or buy the all black rear emblem separately but I guess I'll have to order another set as other people did.
I wish AO fixed this problem by providing an option to pick which one you want.
Just to better explain this, there's only so much we can do with options...the more we have, the more complicated things become, so for a new product launch I had to 'guess' and what the likely choices would be, and then evolve from there based on feedback. Part of that early feedback was people wanting a black & yellow rear emblem to match the rest of the black & yellow set.I also didn't realize that rear emblem has yellow accents now. It's quite annoying because the installation video mentions that the rear emblem is solid black which is now misleading.
I've been asking customer support if it's possible to exchange it or buy the all black rear emblem separately but I guess I'll have to order another set as other people did.
I wish AO fixed this problem by providing an option to pick which one you want.
I understand, this makes sense!Just to better explain this, there's only so much we can do with options...the more we have, the more complicated things become, so for a new product launch I had to 'guess' and what the likely choices would be, and then evolve from there based on feedback. Part of that early feedback was people wanting a black & yellow rear emblem to match the rest of the black & yellow set.
With R1S coming into the mix, it allowed me to organize the stock so I'm not dead-ending certain components, so things are improving, but right now, any 'special orders' means breaking apart a retail pack, which we don't have a lot of right now. Once we get more returns and so on coming back into the loop, we'll have more flexibility.
I guess I'll need to re-do the video, the problem with that is YouTube doesn't allow edits to anything published, so there's actually quite a bit of work involved in sorting out all the backlinks and so on. But the video is a point-in-time snapshot, where I try to be as 'specifically ambiguous' as I can be, given that normally we don't even have the final product at that point. The website should always be accurate though.
Sorry if it wasn't clear. I'll chat with the CS manager, gently, since she's also my wife We have to wrangle a lot of support tickets these days, and normally a decent chunk of the Rivian ones come to me, but there's so many fires to fight at the moment that I've had to step back from all but the tier 3 tickets.I understand, this makes sense!
I only wish customer support was a little more direct about it. I still haven't gotten any meaningful reply back, so I've been stuck in a limbo. Saying you cannot do it at least gives me some other options: order another set or install an emblem with accents.
Also wanted to say that I love the quality and the look. Thank you for making this product available!