Couldn’t Connect to Alexa, Help!

[Orima]

Anyone run into this yet? Have tried a soft reset and signed out, but still getting a “couldn’t connect to Alexa” error. Is the service down?

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[Orima]

And, rather anticlimactic… resolved after driving around for 30 minutes…

 

[SANZC02]

Anyone run into this yet? Have tried a soft reset and signed out, but still getting a “couldn’t connect to Alexa” error. Is the service down?

I’ve seen that once, rebooted infotainment (hold the outside left and right steering wheel buttons for a few seconds follow instructions), seemed to resolve mine.

 

[Orima]

Yeah, I tried that. Then tried signing out of Alexa, and it still would t collect (or let me sign in, lol). Was thinking maybe Rivian was having an issue with their Amazon cloud link.

 

[BigSkies]

I had an issue with Alexa not being able to access Spotify.

I suspect this is more related to the mass layoffs at Alexa and Spotify than anything on the Rivian side.

 

[YellowR1T]

Anyone run into this yet? Have tried a soft reset and signed out, but still getting a “couldn’t connect to Alexa” error. Is the service down?

Mine went down this week also.

 

[JackRussellRacing]

Mine died this week too. The infotainment reboot didn't solve the issue --- but, related/unrelated, as soon as I enabled the vehicle hotspot, Alexa was suddenly 'accessible' again and I simply needed to sign in. Whatever...

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