Cracked Roof Glass

[JC9]

The gear tunnel door is almost custom made to suit this purpose. I use it every time I wash the truck. Works like a charm.

Can you reach the front of the pano roof by hand or do you have some sort of extension handled wash rag? The roof is huge.

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[cohall]

Can you reach the front of the pano roof by hand or do you have some sort of extension handled wash rag? The roof is huge.

I can reach the majority of it by hand, but my arms are longer than most. Sometimes I'll open the door and stand on the door sill to reach the very middle - front section, if that makes sense.

 

[JC9]

I can reach the majority of it by hand, but my arms are longer than most. Sometimes I'll open the door and stand on the door sill to reach the very middle - front section, if that makes sense.

Totally makes sense to me. Still a concern that it cracked so easily with minimal weight application. I cant imagine a windshield cracking so easily so why is the roof over our head so much less dense.

 

[MountainBikeDude]

I think you may want to contact the local TV news and let them go after Rivian to replace it under the bumper-to-bumper warrantee.

Bet companies love your business.

Like most, I'm 50/50 on this, I can see both sides being correct. Should it break that easily? probably not, would i put my weight on it and expect it to not crack? probably not.

In hindsight the OP probably should have put his hand on the outer area directly above the door frame. Shitty lesson to learn, but thanks to the OP for posting this so now we all know what not to do, and the relative cost to replace said roof glass.

I wonder if a comprehensive windshield deductible would cover that?

 

[JC9]

Bet companies love your business.

Like most, I'm 50/50 on this, I can see both sides being correct. Should it break that easily? probably not, would i put my weight on it and expect it to not crack? probably not.

In hindsight the OP probably should have put his hand on the outer area directly above the door frame. Shitty lesson to learn, but thanks to the OP for posting this so now we all know what not to do, and the relative cost to replace said roof glass.

I wonder if a comprehensive windshield deductible would cover that?

Definitely a lesson learned the hard way but also one I didnt expect to learn at all. Would I go and walk or or jump on it, hell no, but I think I should be able to brace my self on the roof of my vehicle if installing something or simply washing it on a beautiful 78 degree day.
It is covered under my windshield deductible thankfully but worries me. Can it withstand some hail, falling fruits, a tree branch? Just as we know the gear tunnel step is a 250# max, what are the roof limits?

 

[cohall]

Definitely a lesson learned the hard way but also one I didnt expect to learn at all. Would I go and walk or or jump on it, hell no, but I think I should be able to brace my self on the roof of my vehicle if installing something or simply washing it on a beautiful 78 degree day.
It is covered under my windshield deductible thankfully but worries me. Can it withstand some hail, falling fruits, a tree branch? Just as we know the gear tunnel step is a 250# max, what are the roof limits?

Just FYI, @MountainBikeDude was responding to the guy suggesting to contact news agencies to go after Rivian for this. I don't believe the negative comments were directed at you in any way.

 

[cbuckley]

Plenty of reports on here of the pano roof cracking with no apparent/known trauma. I suspect it’s also pretty susceptible to thermal shock.

 

[ironpig]

I can reach the majority of it by hand, but my arms are longer than most. Sometimes I'll open the door and stand on the door sill to reach the very middle - front section, if that makes sense.

I envy you. At 6'0 my arms are able to get 95 percent of both the roof glass and the windshield when standing on the gear tunnel door for the roof or beside the truck for the windshield. But there's one spot in the center of both that is out of my reach and it drives me nuts haha.

 

[JC9]

Th

Just FYI, @MountainBikeDude was responding to the guy suggesting to contact news agencies to go after Rivian for this. I don't believe the negative comments were directed at you in any way.

Thank you. I didn't take anything negative from the comments just another persons perspective which is what I’m looking for. I’m hoping if there are enough issues like I had, then Rivian can make a positive change.

 

[electruck]

The warranty explicitly excludes glass except for defects in material or workmanship.

However, supporting partial body weight by resting your hands on the glass would not be something that most would expect to damage the glass. Given that Rivian has not documented any load limits or issued any warning about placing loads against the glass, you would think they would cover these initial incidents under warranty (as a goodwill gesture) and then immediately update docs, notify customers, etc to warn people going forward. Perhaps you could argue that it should be covered under warranty due to a defect in the owner's manual which fails to warn against placing any load against the glass?

I will also say that this does not bode well for hail damage. I had a 2014 Volvo that was totaled due to a hail storm. The metal surfaces were beat to crap and other cars in the same parking lot also had glass damage but my Volvo (with a panoramic roof) had zero glass damage.

Seems Rivian has pulled a BMW and under-engineered a part in the interest of weight/cost savings.

 

[mkg3]

It's a grey-area. If Rivian decided to cover it under warranty I wouldn't have been surprised. I'm also not surprised they're not covering it. It is physical damage, and there is no compelling evidence (at this time) to suggest it's a defect.


Calm down, Karen.

I think you're offending Karens by this comment....

Where I am, we're not allowed to make such a politically incorrect comment. I mean, you'd think that you still live in 1980's or something...Oh wait, when was Commodore Amiga sold? mid 80s?? Do you have a Kaypro too?

I should have put a smile next to the TV comment. It was made as a joke. We see so many ridiculous things being "investigated" on local TV news that I though everyone would get it but oh well. Maybe should have said take Rivian to a small claims court instead.

 

[MountainBikeDude]

Thank you. I didn't take anything negative from the comments just another persons perspective which is what I’m looking for. I’m hoping if there are enough issues like I had, then Rivian can make a positive change.

Yeah, was more a response to the "get the news involved to get your way" comment.

I think any glass being perpendicular to an incoming object is going to crack unless it weighs hundreds of pounds unfortunately. Rivian needs to borrow Scotty's formula for "Transparent Aluminum" (AlN)x·(Al2O3)1-x, 0.30 ≤ x ≤ 0.37

 

[DJG]

I envy you. At 6'0 my arms are able to get 95 percent of both the roof glass and the windshield when standing on the gear tunnel door for the roof or beside the truck for the windshield. But there's one spot in the center of both that is out of my reach and it drives me nuts haha.

It all depends on the height of the stool I suppose. I just washed mine the other day, and used a standard chair placed where the two doors meet (so roughly on center). From that I could reach every spot of the roof with a small hand towel (half at a time, using on both sides) without putting any weight on the roof. I was using a glass cleaner and rag. A slightly taller stool would have made it even easier, while still not inflicting any pressure on the roof glass.

This is 100% user error. If the glass shattered into shards raining down in the cabin, I can see the person's safety concern, but cracking is exactly what tempered glass is supposed to do, and should be expected with any force like what we saw here or if there is hail. That doesn't mean it isn't safe at all. It will be most vulnerable the closer the pressure is applied to it's center, where it has the least support, but there are not any real world scenarios where this would happen other than people playing Teen Wolf.

 

[RivRev]

I'm especially concerned about this with how thin and fragile the pano glass seems to be. It is so thin that it feels like plastic to the touch.

 

[RivRev]

This just happened to a buddy of mine this weekend. He was washing his R1T and was drying the roof. He put is knee on the edge of the roof to lean over and dry the glass and heard a pop. Cracked the corner and then it spider webbed. He said it felt paper thin. I assume these glass roofs are tempered, correct? If not it's going to be interesting around hail season in the DFW area.

It is paper thin. I would not feel comfortable in this during a decent hail storm.

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