Any advise on dealing with Rivian insurance for windshield replacement?

[AARivian48]

I just picked up my truck from service center for some leftover issues. Everything felt OK.
On the way home, I had a small rock hit the windshield and caused some damage as attached.

I knew from the forums here there were many issues for roof and windshield glass and for this reason I went with the Rivian insurance option with nationwide. I figured between Rivian and insurance company working together it would be seamless if something went wrong.

I called insurance company and informed them. Conversation felt like person didn't know what Rivian is and what I should do. they opened a case and referred me to call the Rivian. Called the main number for Rivian Service and they are informing me that they I need to pay out of pocket and expect to get reimbursed from insurance company. First appointment I can be given is 3 months away because it is not in field of my vision.

They say I can work with Rivian approved collision centers but not sure if I should be trusting 3rd parties if Rivian can do it? Will have to call and check availability on all of them. Hope they will do a good job with it.

My whole reasoning for choosing Rivian insurance was hoping things like could have been handled faster and better. It seems like it is a false expectation at this point.

I spent more time waiting for service appointments, and documenting and detailing issues with truck. 10 months since I bought it, finally it felt good to drive it. and then this happens.

Any ideas on how to deal with this and maybe speed up the replacement?

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[FooF]

The first thing you should do is repair that chip yourself or hire someone to do it.
Replacement may take a while and you do not want the crack to keep expanding.

 

[Jobiwan]

1st, make sure you have glass coverage on your policy.

if smaller than a quarter, then get it fixed asap.

I had a chip that spread to a huge crack within 30 min and had to get a windshield replacement.

farmers insurance first sent me (by phone) to their approved glass vendor- who couldn’t get through to rivian to order the glass- not enough supply im guessing and no one produces it aftermarket yet.

got insurance to agree to have rivian Service do the replacement- but nearest center is 80 miles away. Replacement needs 24 hrs for the glue to set and I wasn’t taking 2 days off work so I had it towed on a flatbed to and from.

ins eventually picked up the $1780 windshield replacement but initially reneged on the $1200 tow fee. After many calls, farmers eventually picked up the tab. Huge pita though; and service centers are booked the next 2
Months…

 

[AARivian48]

Rivian with nationwide has 100 percent coverage on all safety glass.

First appt is 3 months away.

 

[Riviot]

If this not repairable? I just had a similar chip fixed today. Safelite works fine if you don't want to DIY and would've only been $75 out of pocket.

 

[AARivian48]

I am totally clueless. if it is something that can be repaired, I would like to try. where should I go to repair? any recommendations?

 

[Riviot]

https://letmegooglethat.com/?q=windshield+repair

 

[AARivian48]

I guess I deserved that. I didn't know windshield could be repaired.

 

[zymolysis]

I am totally clueless. if it is something that can be repaired, I would like to try. where should I go to repair? any recommendations?

If you want to try it yourself, there are window repair kits available on Amazon. One thing to be aware of is that many of the repair kits that appear to have a high user rating have switched the product - the users were actually rating somethng else.
Rain-X has been recommended by others, but I haven't used it myself.
https://www.amazon.com/dp/B00IPS4AP...X30SPJMNG&ref_=list_c_wl_lv_ov_lig_dp_it&th=1

 

[Jarico75]

I would just call Safelite or ask your co-workers. Someone is bound to have used a repair company they will want to refer. The awesome thing is most repair companies will come to you.

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