Delivery Experience and Paint Issues

[GundamHB]

I had my R1S delivered about a week ago. Amazing vehicle and overall great delivery experience.

However, there were some significant panel alignment and paint issues. I noted this all at delivery and then swiped up on the app to confirm delivery. After delivery was completed, they ask you make a service request on the app. I made all the requests and a few hours later, the service team called and confirmed everything and made an appointment about 2 weeks out. The service team has fast response times when you submit a ticket! On the app, everything is notated as a service item. The only items that aren’t notated clearly are paint issues, which are listed as “Administrative.”

What’s interesting about this experience is you sign an empty due bill with all the paperwork prior to seeing the vehicle. The delivery specialists makes notes on it but you never get a copy. My Tesla experience was a bit different since they give you a copy of the due bill with a list of items that will be addressed. I believe everything will be resolved but I’m concerned the paint issues are not specifically confirmed in the app and listed as “Administrative”. My assumption is they need to review it before sending it to a repair shop.

Does anyone have experience with Rivian fixing paint issues post delivery? I wanted to understand how the process is and if they were able to resolve everything that was brought up at delivery.

Sponsored

 

[Guy]

Glad you had an overall good experience. It is disappointing that paint and panel issues continue 20 months into production especially with a new state of the art paint setup in 2021. QC at the plant should be better and alleviate the service centers. If these issues continue it could easily dent Rivians reputation.

 

[mikehmb]

I have considerable experience getting paint/body alignment issues repaired post-delivery. Pretty much flawless work by the 3rd party paintless dent guy, and the body panel alignments were a piece of cake (those are handled in-house).

You’ll get a full invoice receipt after work is done showing everything they worked on.

FYI mine took a couple of visits but that was entirely due to scheduling snafus, mostly on my end.

 

[harkco]

I had to have my entire hood resprayed by a third party coordinated through Rivian. They did a great job. No complaints other than the time I was without my truck!

 

[emceter]

What’s your vin roughly? Curious if for example you have 3xxx or 9xxx vehicle and how that stacks with others having panel/paint issues to see if they have not improved or yours was an earlier vehicle and they did not do proper QC afterward on it

 

[GundamHB]

What’s your vin roughly? Curious if for example you have 3xxx or 9xxx vehicle and how that stacks with others having panel/paint issues to see if they have not improved or yours was an earlier vehicle and they did not do proper QC afterward on it

Mine is 6xxx. We had some panel alignment issues (hood, trunk, passenger door), 2 trims that were damaged, 2 trims needed alignment, and 2 paint issues (warped panel and a panel with pinhole paint issues).

 

[Prime]

Mine is 6xxx. We had some panel alignment issues (hood, trunk, passenger door), 2 trims that were damaged, 2 trims needed alignment, and 2 paint issues (warped panel and a panel with pinhole paint issues).

Wow they gave you an appointment in 2 weeks? ive been waiting 10 weeks for OC for my first appointment still havent gotten in. Gotta ask what the secret handshake is

Sponsored