Delivery Nightmare....Ongoing

[crashmtb]

I’d get a flight to normal and collect it at the factory.

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[Dark-Fx]

Fair enough, but it doesn't go into 'freewheel' status. And if he drove it *to* the OP's house one would assume that he was aware and responsive to the SOC changes before driving it back to the service center...

If the battery is charged to 100% and it's cold, there's very little regenerative braking. I wish Rivian blended the mechanical brakes in for one pedal like my Polestar 2 does.

 

[Timo]

If the battery is charged to 100% and it's cold, there's very little regenerative braking. I wish Rivian blended the mechanical brakes in for one pedal like my Polestar 2 does.

But he drove it to the OP's house...

 

[CommodoreAmiga]

Fair enough, but it doesn't go into 'freewheel' status. And if he drove it *to* the OP's house one would assume that he was aware and responsive to the SOC changes before driving it back to the service center...

Yes, it's still a traffic collision with the human at fault.

 

[Dark-Fx]

But he drove it to the OP's house...

If you're not used to it doing that, it takes your brain a minute to register that you need to do something else to make it slow down faster. If it's an emergency stop I've never not had the muscle memory kick in for the brake pedal, but in-between type stuff I have.

 

[sum_avg_guy]

Dealers have been doing it for 100 years. Vehicle is offloaded from the transport truck then they're almost exclusively moved around by being driven.

I’d get a flight to normal and collect it at the factory.

With my luck the plane would crash

 

[bhopkins]

I can empathize with you. Very frustrating series of events. However, I will say that the truck is worth it and hopefully you will love it once it is delivered. Even if you don’t love It, you can turn around and sell it and at least break even if not make a profit.

 

[ads75]

I think home deliveries should be done with a flat bed to avoid this kind of risk. Especially in urban areas with lots of traffic and bad weather. There is just too much risk to have employee's driving future customer cars around on deliveries.

Some home deliveries have been done by flat bed, depending on distance. But they have to unload the trucks somewhere, and if they think your neighborhood is too tight, they may unload down the street or in a parking lot nearby and drive the truck to you.

 

[SASSquatch]

I’d get a flight to normal and collect it at the factory.

Pay the man!

I am confused about how the delivery person drove the R1T to your home. How was he going to get back to the delivery center or wherever he originated from?

Can you confirm that the truck wasn't delivered on a flatbed or some other delivery vehicle?

I've told Rivian that it's factory pickup or bust for me.

 

[bmcenaney]

So I need a place to rant after the last 3 weeks dealing with trying to get my Rivian delivered.

My first delivery attempt was not successful because my trade in vehicle would not turn over because of a failed fuel pump and the third party does not take cars that can't be driven (totally fair) I paid the difference within 30 minutes (while the delivery guy was still at my house) but because of a law in MA he would have to comeback in 24 hours to deliver the truck again. While .5 miles from my house the driver gets into an accident and totals a honda civic by rear ending it on the way back to the service center.

Fast forward 3 week later, I complete the 8 step process again and pick a delivery date/time and get confirmation only to be called by my Guide that they have to cancel because the truck is still in Normal and never left the plant.

I understand Rivian is a new company, but some of this stuff is just ridiculous. I am completely dejected with the entire situation, I don't even care about the truck anymore. Rivian has successfully turned what was supposed to be a great way celebrate my birthday into a complete nightmare.

I got my VIN on September 9th, didn't hear from my guide until September 16th. That day I was told the truck was in Dallas and going through inspection. Hadn't heard anything in a week so talked to my guide who followed up with the Dallas SC. This morning, I got the your vehicle is ready for delivery email and could pick a time. Went in to pick it and the option disappeared. VIN also changed. Guide called shortly afterwards and said the truck failed for a structural issue and I was getting another one but it was still in Normal. Going through a R1T emotional roller coasters here now. I do appreciate them not selling me a truck that could fall apart on the road, but the waiting it getting harder and harder.

 

[Donald Stanfield]

It sounds to me like a little failure to plan on your end coupled with some bad luck. Honestly I’m impressed with a 3 week turn around to get you a new truck. I know it sucks but I bet if you thought about it you’d realize that a good part of the reason why you’re mad is because of the hand your own choices played into this.

I know personally that I get the most mad in a situation like this when I share some of the fault. Easier said than done but let it go, you’ll have your truck sooner than you think and it will be worth it.

 

[sum_avg_guy]

It sounds to me like a little failure to plan on your end coupled with some bad luck. Honestly I’m impressed with a 3 week turn around to get you a new truck. I know it sucks but I bet if you thought about it you’d realize that a good part of the reason why you’re mad is because of the hand your own choices played into this.

I know personally that I get the most mad in a situation like this when I share some of the fault. Easier said than done but let it go, you’ll have your truck sooner than you think and it will be worth it.

I couldn't plan that my fuel pump was going to die on my trade in. (that was just tough luck) which I again do not hold Rivian responsible for and I paid the difference as soon as it happened no questions asked thinking I could keep the process going and complete to delivery that day.

The most frustrating thing was for the second delivery, I completed the steps, picked a date, service center in Boston overnights me docs to complete registration, and sends me a text 24 hours before delivery to confirm. Only to then have my Guide call 30 minutes later and say "sorry your truck is still in Normal". How did no one check during that entire process where the truck actual was before sending me all of these notifications to prepare for my delivery.

 

[atebit]

What is the MA “No do-over the same day” law?

 

[sum_avg_guy]

What is the MA “No do-over the same day” law?

Not sure on the specifics. Delivery Specialist explained it had to do with Rivian not having a dealership license in MA.

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