Difficult dealing with Rivian Service

[Sashie]

Requesting a getting service through the Rivian app is too difficult.
They loose or delete service tickets, loose information and give bad advice. Enough to say never again should I buy a rivian

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[9527]

Ok

 

[COdogman]

Have you tried calling instead?

 

[Nixapatfan]

If your service requests are anything like this post I can see why they get deleted or closed out. Some more info would help.

 

[captainjp]

This thread should be titled “Difficult Dealing with Technology”

 

[portdirect]

The deleted service ticket thing is infuriating - apparently they go to a central office before going to the SC - and recently they have started to delete them if an appointment is not made 'in time' - meaning its virtually impossible to log something as 'not important, but when its next in'.

I feel sorry for the SC staff, as they are now emailing me/or texting from their personal phones - as the async message system is down much.

 

[dradam]

While I wish I could communicate directly with people at my local service center. I have found the people on the app to be attentive and efficient at setting up my appointments. I’m sorry you’re having a bad experience. I don’t think of it as the norm.

 

[Beer Traveler]

This hasn't been my experience. In fact, I had to modify a service request this morning. I called the service number, explained what I needed (a windshield replacement and calibration) and within 5 minutes I received a confirmation from the Service Center that they can do the work this coming Monday. Pretty amazing service!

 

[sfvR1S]

No issues w Rivian service. On more than 1 occasion, they've followed up, sometimes on weekends, to make sure everything was fine.

And they've never lost any documents.

 

[JamuJoe]

Requesting a getting service through the Rivian app is too difficult.
They loose or delete service tickets, loose information and give bad advice. Enough to say never again should I buy a rivian

Your experience may not be typical. I have had nothing but excellent service from the Colorado Springs Service Center as well as the mobile technician out of ABQ. The app has worked just fine for service requests.

 

[Noplacelikeloam]

This is like walking into Home Depot and shouting "I wont come back", and walking out again. 1 second after you leave, you are forgotten.

If you have an issue, take it up with Rivian and call them.

 

[Deacon]

Requesting a getting service through the Rivian app is too difficult.
They loose or delete service tickets, loose information and give bad advice. Enough to say never again should I buy a rivian

Not
My experience at all.

 

[therealcmj]

I called the service number, explained what I needed

You lost me at calling. I will die before speaking to anyone on the phone unnecessarily.

And I mean that literally. I’d either text 911 or drive myself to the emergency room vs call and have to speak to a person.

also: I did once call Rivian. And the resulting ticket had maybe 15% of what I told the agent. And what was there only sort of represented what I had said to them. So typing it in would be far preferable.

I do with the automated system didn’t also suck at that.

 

[madhat]

You lost me at calling. I will die before speaking to anyone on the phone unnecessarily.

And I mean that literally. I’d either text 911 or drive myself to the emergency room vs call and have to speak to a person.

also: I did once call Rivian. And the resulting ticket had maybe 15% of what I told the agent. And what was there only sort of represented what I had said to them. So typing it in would be far preferable.

I do with the automated system didn’t also suck at that.

You would have struggled growing up any time before the 2010s.

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