EV Sportline 1EV Smart Dash Screen - Android Auto Keeps Disconnecting

[kaseofbeer]

Anyone experiencing this issue and know how to resolve it?

My Smart Dash Screen is unable to hold a stable Android Auto connection. I'm able to use the mirroring function and the BT Audio function without issue.

With Android Auto, when it IS able to connect, the Smart Dash screen is unresponsive to touch and disconnects after roughly a minute and then restarts the connecting process. This cycle repeats.

WIFI conflict?
The Smart Dash broadcasts a WIFI network that my phone has to connect to in order for Android Auto to work. I've tried turning off auto connect to my R1S hotspot in case there was a conflict. But it does look like the WIFI is struggling to stay connected.

BT conflict?
I'm also connected via BT to the R1S and the Rivian App has a BT Rivian key. Could there be a conflict there?

I've been in touch with their support since January. They sent me out a new unit because they said I had an older model. Maybe that was the issue. Received the replacement this weekend after over a month of waiting. Same problem. I reached back out to their support and got the following reply.

I'm bummed that the screen wasn't the issue. i was really hoping a new one would fix it. Unfortunately, troubleshooting Android is quite a ways out of my scope of support. If there is a setting that's supposed to make the connection stable, I don't know what it is. I would do a search to see if others have trouble keeping your same phone connected to Android Audo[sic].

I've set Battery to Unrestricted through the Android Auto settings and tried it with Do Not Disturb turned on. I've also turned off Switch to better Wi-Fi networks in Intelligent Wi-Fi. A Chevy Bolt thread from 2022 says there's a setting that blocked AA from managing Wi-Fi. Anyone know where that setting is? AA has permissions to Calendar, Call Logs, Contacts, Locations, Microphone, Nearby Devices, Notifications, Phone, and SMS.

I'm out of my depth here and run out of ideas. Help! I really want Android Auto on my Rivian. Built in navigation consistently does not provide the quickest routes in traffic.

Samsung Galaxy S22 Ultra
Rev1.0
One UI Version 6.1
Android version 14
Google Play system update 3.1.25
Android Auto Version 13.9.651014-release

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[R1Thor]

I really wish I could help, but I can only really offer some data that might... at least eliminate some things for you.

I have a Pixel 7.
I used to have issues connecting to the 1EV /EVSportline screen. I ended up with a replacement after attempting some firmware updates. It works *most of the time* without issues, but if it's particularly hot, or my truck does that nonsense where it wakes up a bunch (causing a ton of connect/disconnects in a short time period), I have to go through a chicken-sacrifice ritual to get it to connect and stay connected.

ALL THAT SAID.

The phone knows to prioritize your wifi connection to the Android Auto device. I've not had any issues with the hotspot on simultaneously (the phone will NOT use it when it's connected to AA).

I don't use the screen mirroring--I simply use Android Auto for the apps that matter to me (YouTube Music and Waze.. and occasionally: onX Offroad--like this weekend!).

I haven't had to change any background settings. I know AA hates VPNs, but there are ways around that if you really want to use a VPN while using AA.

Aside from that, if I have to troubleshoot connectivity: I reboot both my phone and the device. I make sure to initialize a connection via Bluetooth to the unit, and then I control everything through the unit.

I have had issues historically if I have 2 phones on the wireless charger simultaneously (my wife in the passenger seat). Some kind of signal conflict.

As I'd mentioned above, if it's a particularly hot day and I get in the vehicle, sometimes I have to allow the unit to cool before it'll work properly.

Aside from battery optimizations (which technically shouldn't affect this at all), and VPNs, the only other thing I could really think to do would be to work with Samsung's tech support.

Another option is to try another Android device to validate it's not a problem with the head unit itself and is in fact a problem with your phone's connectivity.


It does appear that there are QUITE a few reports of users having issues with the Galaxy series connecting to Android Auto:

This is a very small screenshot of what is a very long list that comes up on cursory search, so... unfortunately, there's a world in which your current device is the problem.

 

[kaseofbeer]

Thanks! Looks like it's a Samsung problem.

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