Help Can't put in gear

[R1Thor]

Why? It wastes your time and isn't going yo help you. Your taxes pay for 911 too but there's no need to use that service when you need directions or a tow.

These are the people who never understood the message when they read "The Boy who Cried Wolf" in elementary school...

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[Zoidz]

Why? It wastes your time and isn't going yo help you. Your taxes pay for 911 too but there's no need to use that service when you need directions or a tow.

Here's a loose analogy. I have a security system service at my house and a medical alert service at my mothers house. If you don't use it or test it at least once, how do you know it works, what the response time is, etc. etc.? In the case of both of these, they recommend testing it every month.

Soooo - I will use it initially when I have an incident where the vehicle is undrivable and find out for myself what the response is, so that I know what to expect in the future. From my perspective, it's not a waste of my time to find out what happens first hand.

 

[Zoidz]

I see your 'occupation' is listed as 'Engineer.' As such, I think you of all people probably want your users to RTFM and interpret your use-case as intended and not start taking liberties with they think they should be able do with your product. But that's just like my opinion, man

It happens literally every week - our customers try to do things with our manufacturing systems and software that it was not engineered or programmed to do. When we get those calls, we learn from them and they learn from us. That's not a bad thing.

 

[SolartoEV]

I have been in my truck with the button being hit. Thank my 5 year old. This was also last year before they updated the the time to cancel the call so even trying my best it went through.

When the woman on the other end picked up i would almost guarantee she said " Rivian support, how can i help you?" I apologized and said it was my 5 year old and she said it happens all the time and ended the "call".

I wouldn't abuse the button but is also doesn't seem like its a direct line to the situation room.

 

[Dark-Fx]

Here's a loose analogy. I have a security system service at my house and a medical alert service at my mothers house. If you don't use it or test it at least once, how do you know it works, what the response time is, etc. etc.? In the case of both of these, they recommend testing it every month.

Soooo - I will use it initially when I have an incident where the vehicle is undrivable and find out for myself what the response is, so that I know what to expect in the future. From my perspective, it's not a waste of my time to find out what happens first hand.

E911 doesn't mind people doing tests but you should announce it right away as being a non-emergency. If they are actually busy, they will be very short with you. Shorter than would be necessary to direct you somewhere else.

 

[Christopher]

I used the SOS button. Lady answered, from a contracted call center that handles other manufacturers and didn't even pronounce "Rivian" correctly and didn't even know what type of vehicle it was. All they can do is dispatch emergency services or transfer your call to actual Rivian service support or roadside assistance. It took way longer than just calling Rivian yourself. Using this because your vehicle is stuck in your driveway is not what it is for.

 

[Riviot]

@Kooncey what ever happened with your emergency brake situation?

 

[Cycliste]

They have been paralyzed by indecision. SOS button or a phone call? They probably forgot all about the emergency brake. It's an entirely new layer of emergency.

 

[Kooncey]

Well

@Kooncey what ever happened with your emergency brake situation?

 

[Kooncey]

Welp. They towed it away! Sitting here at Enterprise waiting for a car to drive. That's all I got for ya'!

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