Hey Alexa, are you listening?

[Ramble On Rivian]

When I hop into my truck and say, “Hey Alexa, take me home,” she enthusiastically plots a course…to my old home, a cozy 1,400 miles away. Yep, I recently moved to a new state, updated my address with Amazon, Alexa, Rivian, Apple—pretty much everyone. The correct address shows up just fine in my Rivian’s navigation system. But without fail, Alexa insists that “home” is still in sunny LA.

The other night, running on fumes and a bit of autopilot myself, I let her guide me home—until I realized I’d been driving 40 minutes the wrong way.

When I called Rivian support, their grand fix was to schedule me a service appointment… in four months. Any ideas on a quicker solution? Yes, I’ve tried rebooting the entertainment system, rebooting the truck itself, and logging in and out of Alexa like I’m trying to throw her off my digital trail. Help!

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[Killer95Stang]

This is most likely an Alexa/ Amazon issue, not a Rivian issue. I would just bookmark (favorites) your address in the navigation and use it a few times and see if fixes itself. I mean, everything was peachy, until you moved...

When you log onto the Rivian website, does it still show LA address?

 

[ryunited]

Alexa insists on mis pronouncing my and my wife's names in the Rivian despite pronouncing them correctly in the app on our phones...

She also patiently refuses to play music from Apple music from voice command even though it's linked in the app too.

So aggravating...

 

[raylepper]

Have you tried deleting the Alexa app in the Rivian then re-installing it?

 

[mudito]

Try this: Download the Amazon Alexa app on your phone, once installed and logged in, go into the PROFILE & FAMILY menu and you'll have all your information there.

Maybe you still have your old address listed there

 

[mudito]

More info:
If the address is not listed (or correctly listed) at your profile and family, then click the LightBulb (Devices menu) at the bottom of the home screen and you should see all Alexa devices, one of those being your Rivian like this:

You click your Rivian device and you should see information there such as "DEVICE LOCATION", change that device location to your new address.

That might do the trick also.

 

[Laserboy1054]

Just call her "Siri" and see how passive-aggressive she can be!

 

[Hereforthesnacks]

It has to be an issue with Amazon, not Rivian. Somewhere, in some setting, your old address still exists.

 

[SwampNut]

Rivian Alexa can't find its own service centers either.

 

[UnsungZero_OldTimeAdMan]

Have you tried deleting the Alexa app in the Rivian then re-installing it?

You cannot delete apps in the vehicle OS. You can sign out of app and/or perform system reset.

 

[raylepper]

OK, correct. Sign out of Alexa, then sign in again.

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