Hit by an EDV while sitting at the service center

[Placer Paul]

Sounds like they are taking care of you. All the SCs I have been to and seen are very tight, maneuvering is difficult in an R1, let alone one of the EDVs. The design team doing their parking lots used the minimum standard stall width and depth, which is odd considering the size of the R1 platform —this has to be more common than one thinks.

Getting fixed is the minimum they could do, and they are going to cut and buff your car (not sure if I would trust them with this TBH, they aren’t detailers, my truck had halos from where they buffed out delivery scratches). Getting a ceramic coat job is asking too much, IMO, but I’m more laid back and understand sh!t happens. What really sucks is how they waited until you confronted them about the new items on your ticket and then didn’t respond for 2 days, very bad communication —I’d hammer this issue with the management.

I’d make sure you have an R1 loaner since it’s now there for a longer period due to an issue caused by Rivian, and maybe get a credit to the gear shop.

I think Forager has it right. Certainly the collision shouldn't have occurred. But you speak of another Rivian failure as though the corporation decided to damage your car; as though running into customers' cars is systemic.
But the corporation undertook the repairs at no cost to you and with no impact on your insurance history.
Other than the unintentional collision, the only failure has been that Rivian didn't tell you of this in the first place, again creating the uncertainty and loss of confidence for which their wretched customer engagement is now known.
Take a deep breath, exhale, and appreciate that it's all getting fixed.

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[dleepnw]

a bit melodramatic. buyback/replacement? come on. accidents happen. they are fixing it. they have no obligation to provide ceramic coating, but it would be a great good will gesture so i hope you get it.

 

[ATL_R1S]

a bit melodramatic. buyback/replacement? come on. accidents happen. they are fixing it. they have no obligation to provide ceramic coating, but it would be a great good will gesture so i hope you get it.

As I previously stated in this thread, they did agree to a full paint correction and ceramic coating, which is being finished up today at the body shop and will hopefully be towed back to the SC by end of day today, which marks a full month without my R1S.

 

[ATL_R1S]

It's done and back home after a month of downtime. Shoutout to Dent Magix for the incredible PDR work and Driven Collision for the finishing touches on the paint and the polish/ceramic coating as agreed upon by Rivian. The paint honestly looks better than it did on delivery day, and will hopefully stay that way for a while thanks to the coating.

Back to my build thread for more adventurous content and hopefully no more inverter failures for a while.

 

[Donald Stanfield]

Like I thought, Atlanta SC would take care of you. Glad to see how nice your S is looking with that paint correction and ceramic.

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