Plummer43
Well-Known Member
- First Name
- Justin
- Joined
- Feb 10, 2022
- Threads
- 0
- Messages
- 191
- Reaction score
- 174
- Location
- Ames, Iowa
- Vehicles
- 2022 Rivian R1T
I just stopped putting in tickets for little things with the plan to add them whenever I actually need service.I don’t know about others but I haven’t been too impressed with the organization and communication abilities of Rivians service department.
Seems like every service ticket for even very small things will end up taking about 5+ calls back and forth between a service customer support rep to explain the ticket that you entered in, then they do weird stuff like schedule a time/date at the KC service center for you (but tell you that’s the only way for them to have the service center get the ticket for a mobile service visit). Then eventually someone from KC calls back wondering why you missed your appointment. Doesn’t seem like there is a direct way for the service customer service folks to know if little things like replacing a torx screw on the underbody can be a mobile service or not.
Its just a very convoluted system so far that hopeful will continue to get streamlined.
Sponsored