Announcing our new "CLUBS" section where you can join or create a Rivian club or group! You can use this new feature to conveniently plan and discuss local events, gatherings or other club/group related topics.
So we encourage you to join (or start) special-interest and regional-based Rivian clubs at: https://www.rivianforums.com/forum/group-categories/clubs-groups.1/
If they are replying to your messages and need you to confirm your address then it's not entirely their fault it's taking this long. They don't want to send checks to places people won't receive them otherwise they have to incur the check cancel fees.
That sounds like progress! Depending upon the spam filter and configuration, the spam filtering system may delete flagged messages after a set period of time.
The first reply they sent was today - 18 days after my first email was sent. I responded immediately today to their email requesting my address. They should just refund to my credit card, cannot understand why they would send a check.
Woah! No way. I was told the exact same thing but my rep said they were specifically using @jeffsolarspies deposit for their keg party...
You said yourself they claim they replied to your first attempt. That email likely went to the exact same place this one did. So that isn't entirely true. This is the first reply you SAW.
It appears my email provider had recently changed their webmail/spam platform, and all spam was deleted after only 7 days. It used to be one month, so I had to turn off spam filtering as I did not check it that regularly.
Rob,Is this the account you used to place your reservation? It looks like there is no reservation attached since there is no vehicle icon like I have at the green arrow here when logged in via a browser:
I would definitely call them to get an explanation.
There may be something up with your account then. I don’t have a Rivian yet or a locked configuration but I’ve had that icon since I placed my deposit. Maybe newer accounts don’t see this because there is no option to configure a vehicle until close to delivery. I think they made that change after March 1st, 2022 and that could explain the difference.
Thanks Rob, I figured there must be something odd about my account to not see the "Cancel" option.
Did you log on through the web? That is where I recall the link to cancel was.Here are the options in my Rivian account. I clicked every link, but do not see anything that would allow me to cancel.
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Yes, logged into my Rivian.com account, but it appears the vehicle configurator tab was not working for my account, so I cannot cancel online. Rob helped me diagnose this in his posts above.
My guess is CS changed the status of his order after he emailed them to cancel, so the button disappeared since they had already started the cancellation process and just needed him to confirm his address, but all those steps were in his spam folder.
That button was never present in my account. I logged in many times prior to cancellation and never saw a R1T icon that would let me view my configuration I ordered.
Why not, they get paid for clickety-clicks even though content is pure shite / made up. They can clear even more money by getting a robot to read during a YouTube video showing stock Rivian footage.
