Issues With Connectivity (LTE-Internet) - WAKE UP R1S!!

[dhb2]

Is anyone else experiencing issues where the vehicle refuses to connect to LTE, so applications like Alexa and SiriusXM do not work? This happens almost 50% of the time now when I get in my car and I'm not at home. It could not be more annoying and it never used to do this. It's almost like the Infotainment screen stays asleep and I'm unable to use any of the internet-connected applications. I'd love to submit this as a bug to Rivian Support...

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[icculus]

Yea i have a ton of connectivity/celllular issues with my R1T, and its currently in service for that issue. The issues have ranged from streaming music stopping and reloading, wifi from the Connect+ simply doesn't work, viewable cameras from app, etc

Not sure what it is but it's been going on most of the year and ive had 6 months of diagnostic captures provided to service. Once I see how they are going to fix it, I can report back.

 

[dhb2]

Thank you, please do. I have to believe others have this issue.

 

[brethartman]

Yup. Me too. I’ve even had an error code pop up on my dash saying SOS isn’t working schedule service. Which I did and they just said it’s an issue with cell towers and not have a good connection. Apparently the SOS is tied to the LTE system and that’s why I got that error. I have pretty good service most of the time except for at my house. I also have issues with my wifi sitting in my garage where music apps won’t load, updates take a long time and maps won’t route. My wireless speeds in my garage are above 500 mbps too. When I had it in last they said it was working properly for them. Funny though when I had it into service, they had it for over two weeks I didn’t have any connectivity issues with the Gen 1 R1T loaner they provided. I have a gen 2.

 

[BunsenHoneydew]

Is anyone else experiencing issues where the vehicle refuses to connect to LTE, so applications like Alexa and SiriusXM do not work? This happens almost 50% of the time now when I get in my car and I'm not at home. It could not be more annoying and it never used to do this. It's almost like the Infotainment screen stays asleep and I'm unable to use any of the internet-connected applications. I'd love to submit this as a bug to Rivian Support...

assuming you’ve tried an infotainment reset and hard reset if the first doesn’t work? We’ve had intermittent connectivity issues but usually a few seconds if we’re in a bad cell reception area. SiriusXM was more buggy than the other apps while we had the trial but didn’t subscribe so no idea if it’s still weird.

 

[Cascadian]

I had the comms module fail, but that was no cell and WiFi all the time.
Intermittent everywhere even after resets probably needs a service visit.

 

[dhb2]

Done a reset a few times, doesn't seem to have any impact.

 

[Ldiggs910]

Is anyone else experiencing issues where the vehicle refuses to connect to LTE, so applications like Alexa and SiriusXM do not work? This happens almost 50% of the time now when I get in my car and I'm not at home. It could not be more annoying and it never used to do this. It's almost like the Infotainment screen stays asleep and I'm unable to use any of the internet-connected applications. I'd love to submit this as a bug to Rivian Support...

+1

 

[emoore]

Any solution to this? I seem to have the opposite issue. I have very poor cell service at my house but have good wifi. I haven't been able to do anything in the app when the truck is on wifi. Tried soft reset but no change. Apple music and maps work just fine on LTE when I'm on the road.

 

[dhb2]

I have not see any responses that address the issue, nor how to contact Rivian with the problem. The issue continues to happen for me.

 

[BunsenHoneydew]

I have not see any responses that address the issue, nor how to contact Rivian with the problem. The issue continues to happen for me.

Start a service request and they’ll contact you, some stuff they can diagnose remotely if they have logs from your vehicle.

 

[emoore]

It's odd because all the buttons on the app get grayed out and I can't even attempt to wake the vehicle from the app.

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