January/Feb delivery windows

[LoneStar]

OK, this shitz better start getting real - real soon. Has any of the few in this delivery window received a follow-up detailed contact with their assigned Guide?

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[godfodder0901]

OK, this shitz better start getting real - real soon. Has any of the few in this delivery window received a follow-up detailed contact with their assigned Guide?

No.

 

[kanundrum]

OK, this shitz better start getting real - real soon. Has any of the few in this delivery window received a follow-up detailed contact with their assigned Guide?

 

[LoneStar]

I'm going to hold my breath and stomp my feet real loud and yell out "Rivian's fibbing again!" ?



Then I'm going to click "What's New" on this forum about 10,000 more times waiting for my L.E. R1T ?

 

[SeaGeo]

No.

I think you have my highest frequency of "sad" reaction scores.

 

[godfodder0901]

I think you have my highest frequency of "sad" reaction scores.

Yeah, that seems to be a theme for many of my posts. I appreciate the sympathy!

 

[Diddy123]

No.

Rivian is doing you dirty. You have a stronger patience than I do. I think I would have given up on them if I were in your shoes, especially after "no update November". I sincerely hope they come through for you soon.

 

[AdamsFan1983]

@godfodder0901; don't misconstrue what I'm saying here (definately not blaming you), but what has your outreach been to rivian when you were stranded in november and now? I guess I'm curious how aggressively you're trying to learn more from them, and what they're saying?

 

[LoneStar]

they probably have his phone numbers blocked and his email going to "Spam" folder

 

[godfodder0901]

@godfodder0901; don't misconstrue what I'm saying here (definately not blaming you), but what has your outreach been to rivian when you were stranded in november and now? I guess I'm curious how aggressively you're trying to learn more from them, and what they're saying?

I try to be very engaged with my Guide. From the initial assignment, I have emailed my guide every Tuesday like clockwork. He used to respond the same day. Now it takes him 2-3 days to respond. I have asked him on the order of 100 different questions (ranging from features, to documentation, the purchasing process, service, etc...) and he as adequately answered exactly 0 of those questions. I always get a "I'll look into it and let you know" but he never gets me that information. Maybe my experience is an anomaly, but it doesn't seem to me that Guides have any better information/access than regular CS.

Edit: Based on our convos, he has no insight into production schedule either. He tells me he is waiting to see my name come across a build sheet.

 

[Riviot]

He tells me he is waiting to see my name come across a build sheet.

What's a build sheet? What's that timeline look like? Who else is in the build sheets? I bet it's a lot of...
BEZOS, J
BESOS, J
BEZOD, J

 

[EVTrucking]

I try to be very engaged with my Guide. From the initial assignment, I have emailed my guide every Tuesday like clockwork. He used to respond the same day. Now it takes him 2-3 days to respond. I have asked him on the order of 100 different questions (ranging from features, to documentation, the purchasing process, service, etc...) and he as adequately answered exactly 0 of those questions. I always get a "I'll look into it and let you know" but he never gets me that information. Maybe my experience is an anomaly, but it doesn't seem to me that Guides have any better information/access than regular CS.

Edit: Based on our convos, he has no insight into production schedule either. He tells me he is waiting to see my name come across a build sheet.

Your experience sounds exactly like my recent experience with Ford in the purchase of an MME. Build windows came and went with no way of finding out what was going on. I made dozens of phone calls to Ford and the dealer that resulted zero useful information.

I am not saying it is acceptable behavior but that it is not solely a Rivian thing.

BTW I placed the order 7/15/21 and was notified by Ford it was delivered to dealer 12/22/21 but it still has not shown up at the dealer.

 

[SANZC02]

I try to be very engaged with my Guide. From the initial assignment, I have emailed my guide every Tuesday like clockwork. He used to respond the same day. Now it takes him 2-3 days to respond. I have asked him on the order of 100 different questions (ranging from features, to documentation, the purchasing process, service, etc...) and he as adequately answered exactly 0 of those questions. I always get a "I'll look into it and let you know" but he never gets me that information. Maybe my experience is an anomaly, but it doesn't seem to me that Guides have any better information/access than regular CS.

Edit: Based on our convos, he has no insight into production schedule either. He tells me he is waiting to see my name come across a build sheet.

Bummer they can’t give you more details being what should be so close to the delivery date. I guess the details are interpreting the printed word…. I wonder if your experience will change when your name is on a build sheet?

From the guides page:

Whatever you need.

Every Rivian preorder holder will be paired with a dedicated Rivian Guide who will serve as your single point of contact from the moment your vehicle enters our production queue, for as long as you own your Rivian.

 

[sevengroove]

OK, this shitz better start getting real - real soon. Has any of the few in this delivery window received a follow-up detailed contact with their assigned Guide?

I try to be very engaged with my Guide. From the initial assignment, I have emailed my guide every Tuesday like clockwork. He used to respond the same day. Now it takes him 2-3 days to respond. I have asked him on the order of 100 different questions (ranging from features, to documentation, the purchasing process, service, etc...) and he as adequately answered exactly 0 of those questions. I always get a "I'll look into it and let you know" but he never gets me that information. Maybe my experience is an anomaly, but it doesn't seem to me that Guides have any better information/access than regular CS.

Edit: Based on our convos, he has no insight into production schedule either. He tells me he is waiting to see my name come across a build sheet.

So disappointed reading this. Not a great way to "start deliveries" for Rivian. I don't know enough information to start pointing fingers and criticizing, but I'm starting to manage my expectations - I think it is highly unlikely that they will stick to my assigned delivery window (R1S LE, July - Sept).

 

[Taycanfrank]

A guide is just a SA, except good SAs at legacy dealerships usually have made enough contacts to backchannel information. As there is simply no way for a Rivian Guide to do that, they're at the mercy of what Rivian tells them. Given Rivian's policy is clearly "make promises and don't answer questions" you shouldn't be surprised not to get much back.

The role of a Rivian Guide right now is to keep you hooked. I'm sure they'd like to do more, but right now that's all they're enabled to do.

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