My Experience From First Mobile Service Appointment 4/6/2022

[omamatt]

I have same issue on my truck, and the associated noise in high-wind or speeds over 40 ish mph on the passenger side. My wife checked for any physical wind / air coming in and nothing was.

I took some photos to compare the driver and passenger sides, and the alignment on the passenger is definitely off, which is catching wind and making noise I presume. Rivian service said they will look at it when they come this week to address a couple of other issues. Here is the photo comparison:

Drivers Side:

Passenger Side:

Mines the same. Passenger side is out further than driver. Mine is going in this week for this and a few other things.

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[Lsthrz]

It’s passenger ‘in’ too far on mine. Looking forward to hear what they say/do as a fix. I don’t have an appointment yet.

 

[Lsthrz]

Well, now I have an appointment this week so that’s great.
1. Passenger side wind noise/fitment issue
2. Wheel balancing
3. Odd, sporadic, no audio issue. Everything appears fine but no audio from any media including Alexa

 

[pc500]

I'm flabbergasted that the color and other provision parameters aren't OTA downloaded.

 

[pc500]

Hey everyone,

I had my first mobile service yesterday morning where the senior technician flashed my R1T so that it shows right color in the UI and installed the passenger door handle trim.

Here are some pictures that I took.

Preparing to flash. See how it's still displayed in El Cap Granite.

Now correctly showing Rivian Blue!

The kitted out service truck

The senior service tech I spoke to was great and he was able to realign my tailgate to get a more consistent opening experience and worked on my driver's door gasket and window gasket as well. He was able to explain some of the slight details that I had questions on with the truck. The top of the front doors protrude up top (reduces wind noise), and the very slight misalignment up front when the hood is down so the line isn't perfect (the frunk latches makes this extremely difficult since it comes down and slides back).

He was very knowledgeable and is/was? a certified Toyota master tech prior to joining Rivian. Most of the ramp up he's went through is transitioning from "replace the part" to looking through software. He's been with Rivian for 2 years and was at the factory helping to produce the R1Ts, redesiging the camp kitchen, building 20 of the new ones, and said he can solve most issues. Also that he's been pinging the factory about the quality issues with the vehicles delivered. He can take apart the whole truck with the tools he is given with the service truck. The only constraint is what the customer is willing to watch him do and the amount of time. ? He's also training new service techs to handle the growing fleet of R1s hitting the road in the next few months.

He's had his R1T since November and confirmed/acknowledged that the employees are basically testing the new software releases before it hits us and that Rivian is actively trying to improve the charging curve. I forgot some of the details he shared but there is currently a part that reacts too slow when the batteries heat up during charging hence the drop offs happening. However in ideal conditions with the right chargers (350kw), he has personally been able to do 10-80% in 30 min with older software builds.

Service was superb overall! Now just waiting for resolution on what they are going to fo with my paint chips, gouges, and small details...

I'm very interested in the back seat of that service truck. Did the seats flip up while driving or did they modify them?

 

[crashmtb]

I'm flabbergasted that the color and other provision parameters aren't OTA downloaded.

Perhaps there are certain things that are only changeable locally in the interest of security, etc etc etc

 

[crashmtb]

I'm very interested in the back seat of that service truck. Did the seats flip up while driving or did they modify them?

The seats appear to have been removed and replaced with storage.

 

[Monkey]

Is that ocean coast? It looks kind of Gray I thought the Ocean Coast had white seats?

OC is light grey, not white. Even though the configurator looks white.

And several of the Rivian service vehicles have OC or FE interior, not just black. The Rivian service R1T here in Denver is Forest Green with FE interior.

 

[Lsthrz]

i had my first service experience today. Tech drove down for a mobile service session which surprised me considering that the two main issues: passenger door wind noise and wheel balancing weren't likely to get solved in a parking lot.

Nonetheless, the tech arrived, was super pleasant, and promptly drove my R1T right back to the service center where he came from (with special crash pad covering the front of my truck).

They did a deal test and found the passenger side window seal to be defective. He showed me the video which was really good to see. New seal ordered, new service appointment next week.

Checked the wheels and two were out of balance, the left front pretty badly. Rebalanced.

The intermittent loss of audio was not really addressed but he thought a software upgrade would be the answer there.

Looking forward to that latest software upgrade.

 

[R1Sky Business]

i had my first service experience today. Tech drove down for a mobile service session which surprised me considering that the two main issues: passenger door wind noise and wheel balancing weren't likely to get solved in a parking lot.

Nonetheless, the tech arrived, was super pleasant, and promptly drove my R1T right back to the service center where he came from (with special crash pad covering the front of my truck).

They did a deal test and found the passenger side window seal to be defective. He showed me the video which was really good to see. New seal ordered, new service appointment next week.

Checked the wheels and two were out of balance, the left front pretty badly. Rebalanced.

The intermittent loss of audio was not really addressed but he thought a software upgrade would be the answer there.

Looking forward to that latest software upgrade.

So far so good

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