My Experience From First Mobile Service Appointment 4/6/2022

[VermontR1T]

I spy an OC.....

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[crashmtb]

I would have loved 20 minutes with his Macbook Pro as well as access to all of his tools/toys in his service truck.

Good to know there is an ethernet port under the dash. ?

It’s not a MacBook(unless those have grown windows keys). Probably an HP.

There is an OBDII connector under the dash in the standard/required location

 

[BadKarma!]

It’s not a MacBook(unless those have grown windows keys). Probably an HP.

There is an OBDII connector under the dash in the standard/required location

Damn it.

Okay, good eye!

 

[jwardell]

Hey everyone,

I had my first mobile service yesterday morning where the senior technician flashed my R1T so that it shows right color in the UI and installed the passenger door handle trim.

Here are some pictures that I took.

Preparing to flash. See how it's still displayed in El Cap Granite.

Now correctly showing Rivian Blue!

The kitted out service truck

The senior service tech I spoke to was great and he was able to realign my tailgate to get a more consistent opening experience and worked on my driver's door gasket and window gasket as well. He was able to explain some of the slight details that I had questions on with the truck. The top of the front doors protrude up top (reduces wind noise), and the very slight misalignment up front when the hood is down so the line isn't perfect (the frunk latches makes this extremely difficult since it comes down and slides back).

He was very knowledgeable and is/was? a certified Toyota master tech prior to joining Rivian. Most of the ramp up he's went through is transitioning from "replace the part" to looking through software. He's been with Rivian for 2 years and was at the factory helping to produce the R1Ts, redesiging the camp kitchen, building 20 of the new ones, and said he can solve most issues. Also that he's been pinging the factory about the quality issues with the vehicles delivered. He can take apart the whole truck with the tools he is given with the service truck. The only constraint is what the customer is willing to watch him do and the amount of time. ? He's also training new service techs to handle the growing fleet of R1s hitting the road in the next few months.

He's had his R1T since November and confirmed/acknowledged that the employees are basically testing the new software releases before it hits us and that Rivian is actively trying to improve the charging curve. I forgot some of the details he shared but there is currently a part that reacts too slow when the batteries heat up during charging hence the drop offs happening. However in ideal conditions with the right chargers (350kw), he has personally been able to do 10-80% in 30 min with older software builds.

Service was superb overall! Now just waiting for resolution on what they are going to fo with my paint chips, gouges, and small details...

Did you get any more pictures of that flashing device, or where it plugged into the truck, or happen to notice? I'll be searching for a "way in" as soon as I can get one.

 

[Tanquen]

It's a 2 part fix. They had to escalate to correct their database and then flash to the correct color, otherwise subsequent OTAs will revert the color back to El Cap Granite if I remember correctly. I think it could be fixed with a subsequent OTA, but then you would be waiting for an OTA to happen...

It does seem weird that they had to do anything local to your truck. Like they would just update the account associated with the truck and then the next time the truck downloaded anything the color would change but maybe the change has to originate from the truck and normally does so during manufacturing?

 

[Riviot]

I spy an OC.....

How did no one else notice the Ocean Coast interior? How are you OC freaks not losing your minds?!

 

[Tanquen]

How did no one else notice the Ocean Coast interior? How are you OC freaks not losing your minds?!

Is that ocean coast? It looks kind of Gray I thought the Ocean Coast had white seats?

 

[r1vlife]

Did you get any more pictures of that flashing device, or where it plugged into the truck, or happen to notice? I'll be searching for a "way in" as soon as I can get one.

Unfortunately I did not. Not a lot of room for me to be nosy!

 

[r1vlife]

It does seem weird that they had to do anything local to your truck. Like they would just update the account associated with the truck and then the next time the truck downloaded anything the color would change but maybe the change has to originate from the truck and normally does so during manufacturing?

My account shows Rivian Blue, everything but the truck thought it was Rivian Blue ?. I guess it really wanted to be El Cap Granite to match the cloudy skies in Seattle and really didn't want to be blue ?????.

 

[crashmtb]

Did you get any more pictures of that flashing device, or where it plugged into the truck, or happen to notice? I'll be searching for a "way in" as soon as I can get one.

probably a regular ol USB to CAN/OBDII unit.

 

[electruck]

Is that ocean coast? It looks kind of Gray I thought the Ocean Coast had white seats?

Yes, that is OC. OC is most definitely not white even though the configurator makes it look that way.

 

[Tanquen]

Yes, that is OC. OC is most definitely not white even though the configurator makes it look that way.

That first picture makes it look almost like a green gray. Maybe it's worth it to save the two grand and get the black interior? My memory is really bad now but I swear I saw it at the first mile event I don't remember being so dark.

 

[electruck]

That first picture makes it look almost like a green gray. Maybe it's worth it to save the two grand and get the black interior? My memory is really bad now but I swear I saw it at the first mile event I don't remember being so dark.

The first 2 pics are the customer vehicle with BM interior, not OC interior. The third pic is the service vehicle which has the OC interior (which is light gray).

 

[Tanquen]

The first 2 pics are the customer vehicle with BM interior, not OC interior. The third pic is the service vehicle which has the OC interior (which is light gray).

Oh I see, not much to see in that third pic I thought they were referring to the first picture. If you zoom in on the third one it does look better but yeah maybe not as wide as the configurator pictures make it look.

 

[s12dxer]

The passenger window frame is ‘pushed in’ vs the window pillar. You can run your finger along it and feel the mismatch. Driver’s side is flush. This is the issue I believe.

I have same issue on my truck, and the associated noise in high-wind or speeds over 40 ish mph on the passenger side. My wife checked for any physical wind / air coming in and nothing was.

I took some photos to compare the driver and passenger sides, and the alignment on the passenger is definitely off, which is catching wind and making noise I presume. Rivian service said they will look at it when they come this week to address a couple of other issues. Here is the photo comparison:

Drivers Side:

Passenger Side:

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