No appointment necessary?

[AlanP]

Firstly, giving credit where credit is due. Dropped off my R1S and it was repaired the same day.
When I went to pick it up and was waiting while the service advisor was making sure everything was fixed a new customer came in and said he was unable to make an appointment but wanted to drop his vehicle off for repairs. Having waited four months for my appointment I wasn’t sure whether I was happy for him or sad for me. After some back-and-forth about needing to make an appointment, they took his vehicle in for service.

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[Gurule92]

Do you recall what the repair was?

Some things have priority like 12v

 

[UnsungZero_OldTimeAdMan]

They do triage issues. So don’t get too worked up over it. It could’ve been a serious issue. Besides, who told you life is supposed to be fair? They lied.

 

[vordo]

I was told once on the phone by CS to come to a service center if I ever was feeling un-safe driving due to an issue.

I was having the 12V ‘exit the vehicle now!’ errors - once I understood what was happening, they got me a mobile visit in about a week to replace my 12v batteries.

If you haven’t seen that error, you are in for a treat.

 

[BCondrey]

The service centers are a hyper local issue. Some, like mine in Richmond, do a great job. Others there are horror stories. Like everything else on this forum, the bad gets reported and the good largely goes unnoticed.

 

[ggood]

I recently waited 2 mo for a service appt on 22 R1T G1 at SSF. Got Enterprise res text 3 days in advance. Take in on a Monday was efficient and fast and they got me a rental car upgrade and a free Lyft to nearby Enterprise offering an EV Pu Ford I think ( i did not ask for either). BTW the Audi A5 Turbo I did get....well it aint a QR1T. Not even close and that's all i can say on that.

Very wise under promise on presented timing. I expected 3+ weeks. Was told at least a week. 2 days later on Wednesday got the note its all done come pick it up. Everything on list was fixed and NC! And it was fixed.

1. Replace original powered TC w V2
2. Replaced all ting washers and chkd and tightened all half shaft bolts
3. Std tire pressure
4. Fixed air filter housing that was not fully sealing after a filter swap.
5. Recalibrated Easy Exit seat operation

When the survey came I could not say I was "happy" with the timing of the effort, I was very happy Can't say much on other SC's or situations but SSF imo has their stuff together and well on way to even better.

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