No data / cellular | Gen 1 R1T

[AMaier]

For the last half week I have had no signal / data on the truck at all. No nav, no assistant, no Spotify. The cell status indicator is greyed out.

I'm in the city / normal areas with a valid data plan, and I've soft rebooted the truck once, hard twice, and left it to deep sleep a few times. Nothing has fixed the issue yet.

I have a ticket to take it in, but the service center is over an hour each way. Has anyone else ran into something like this?

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[AMaier]

We just tried listing to the radio while driving and the dash went to the Rivian logo (speed still showing) and seemed to reboot the infotainment while driving. I assume that was a software crash. Then when the infotainment came back on the driver assist wouldn't work. I'll hard reset when possible and see if any features come back on.

 

[Cascadian]

Probably entertainment control module.
I had this.
Expect it to be replaced.

 

[AMaier]

The Rivian Service Center was able to reset the communication module and reuse it. It took a few days for them to figure it out, including sending the data to Rivian engineering for guidance.

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