Non Responsive Customer Service

[Deleted member 23204]

Have tried for several days to get an answer from Customer Service as to adding Premium Audio would delay delivery time and whether it is too late to do so.
My greater concern is if this is indicative of slow response on any future service issue.
No response to e mails and phone call is answered by message taker who promises to forward to her “team”.

Have others had similar experiences??

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[PappaBolt]

This is a very common complaint. Amazing vehicles, but the direct to customer communication isn’t so direct and no clear way to escalate. You could try visiting a service center or experience center to talk to someone and see if they can advocate for you. It shouldn’t be this hard. For pre-purchase questions that fall outside the norms it’s hard to get feedback. Stick to the script and it works great. Hopefully you’ll get a response soon.

 

[Deleted member 23204]

This is a very common complaint. Amazing vehicles, but the direct to customer communication isn’t so direct and no clear way to escalate. You could try visiting a service center or experience center to talk to someone and see if they can advocate for you. It shouldn’t be this hard. For pre-purchase questions that fall outside the norms it’s hard to get feedback. Stick to the script and it works great. Hopefully you’ll get a response soon.

 

[Electrified Outdoors]

I would suggest sending email or stopping by a service center if it’s close enough. Rivian has great CS but they struggle with coordination and communication on non standard issues/requests.

with that said your question should be easily answered. Premium audio can not be easily changed.

The only way to do it quickly is to match you with another vehicle. If another vehicle that matches your specs isn’t available they it would not be possible without delays.

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