Pick Up Checklist

[Asheville]

So picking up my R1T Tri Max in a couple of weeks at the Atlanta SC and I am excited to get this truck! However, I have read a number of threads on this site regarding new vehicles when they are delivered and complaints/issues people had . Any suggestions on the things I ought to be looking out for when I inspect my R1T upon pickup, besides looking for any obvious dings or scratches? Not sure how much time I will have with the Rivian Specialist when I take delivery, but given that I live 200 miles away from the nearest SC, I prefer to get things addressed upfront vs having to come back . Thanks

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[Electrified Outdoors]

Congratulations! Your welcome to use mine. Also, glad to hear any feedback you have on the list or any suggested improvements.

https://www.electrifiedoutdoors.com/rivian/rivian-delivery-checklist

 

[tjrivian]

So picking up my R1T Tri Max in a couple of weeks at the Atlanta SC and I am excited to get this truck! However, I have read a number of threads on this site regarding new vehicles when they are delivered and complaints/issues people had . Any suggestions on the things I ought to be looking out for when I inspect my R1T upon pickup, besides looking for any obvious dings or scratches? Not sure how much time I will have with the Rivian Specialist when I take delivery, but given that I live 200 miles away from the nearest SC, I prefer to get things addressed upfront vs having to come back . Thanks

Does Rivian actually address any issues upfront at time of delivery? Seems like only options offered to me were either to reject delivery or accept delivery and schedule a service request to have them addressed.

 

[Electrified Outdoors]

Does Rivian actually address any issues upfront at time of delivery? Seems like only options offered to me were either to reject delivery or accept delivery and schedule a service request to have them addressed.

They will not address them on delivery day other than to note them in your delivery paperwork. This is important in proving the problem was present on delivery vs occuring sometime after the vehicle was in your possession. Especially in cases of cosmetic items.

The options should be as follows:

1) Accept delivery, notify delivery guide, enter service requests
2) Reject the vehicle a) until the problems are corrected and reschedule delivery OR b) reject the vehicle and ask to be assigned a different vehicle/VIN (could be more problematic for financed vehicles).

So #2 has two parts. My guess is Rivian would prefer option A over option B because then they have to worry about selling that car and paying extra transport fees possibly. If seriously problems are discovered, with service wait times being what they are in some locations, I would want any significant problems corrected before accepting the vehicle. If its something minor I would accept. Rivian is very good about addressing concerns...but patience is needed.

 

[Rividiculous]

Congratulations! Your welcome to use mine. Also, glad to hear any feedback you have on the list or any suggested improvements.

https://www.electrifiedoutdoors.com/rivian/rivian-delivery-checklist

I used yours in July. It was super helpful. Thank you!

 

[phaduman]

do you get to drive the vehicle before taking delivery? things like pulling to a side, vibrations etc can only be felt after a decent drive time...

 

[bfilippo]

do you get to drive the vehicle before taking delivery? things like pulling to a side, vibrations etc can only be felt after a decent drive time...

Unfortunately, no. From what I understand this used to be the case with Gen1’s, and they even had a 7 day/1000 mile (I believe) return policy, like my Tesla did, but that went away when Gen2 rolled out, roughly.

 

[Paul Hackett]

Check the the tire valves have their valve caps. I forgot to look when I picked mine up and noticed a day or two later, and wasn't about to take the time or hassle to communicate with SC Denver which IMHO is amateur hour re: customer service.

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