Positive service experience @ Syracuse service center

[Hopper]

I have to say, I’ve done my share of moaning and groaning about the difficulties of getting an R1T serviced over the past almost 4 years.
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Today is my pleasure to post the opposite experience. Yesterday I took my 6 mos old GEN 2 R1T to the Syracuse service center for an inoperative blind spot warning system, a passenger door seal that needed to be replaced (this was a late add) and a general inspection and tire rotation. Everything was finished yesterday within hours with the exception of the door seal which required a part that was not on hand. I had a call this morning at 10:00 AM telling me that the part was in, had been installed, that the service was complete and the vehicle has been washed and was being charged. Throughout the process communication from the Syracuse service center was beyond excellent.

Thank you, Syracuse!

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[IntheCatskills]

Wonderful news! Just had mobile service from Rochester. The tech was great. I feel better about upstate service everyday. I had our R1T towed to Brooklyn 2 years ago. Always hoped I would never need to drive it there. Looks like I can just stay upstate with the Rivian

 

[2kwik4u]

@IntheCatskills @Hopper

I've gotten great service from the Niagara Falls team as well. Sucks I have to go there at all, or as often, but they're super easy to deal with when I do visit.

 

[bigsky]

My "local" Rivian SC 300 miles away in Bellevue WA, I could not be happier with or more thankful for the great work they did on my R1S, 7.5k service. My driver door was not installed properly, not seating flush, hissing noise when driving, a couple of other things beside the service, all fixed to perfection. 12 V battery replaced proactively also. And the icing on the cake, the SC drove my Rivian (for a fee, or course) back to my house. Saved me 7 hours of driving, hotel, charging fees, etc. I'll pay for that always!

 

[beardley]

I had a call this morning at 10:00 AM telling me that the part was in, had been installed, that the service was complete and the vehicle has been washed and was being charged. Throughout the process communication from the Syracuse service center was beyond excellent.

Thank you, Syracuse!

Good to know that they do this. Do they ask, or is it just assumed? I try to avoid them from touching the paint

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