Question about Lemon Law

[millpond]

Question I hope to get a little guidance with.

We have owned our R1S since Sept. In Nov a message of "Service Suspension Soon" came on the screen and the car felt like it had hydraulics - bouncing uncomfortably on any surface. I made an appointment, brought it to the closest service center (Cincinnati, at the time). Dropped it off on a Wednesday, they called saying it was ready for pick up that Friday. We drove 2 hours to drop it off, 2 hours to pick it up. Got in the car and the exact same message showed up. We left it there until it was again ready, the following Friday. So, 9 days total.

Fast forward. And the same message came up in January. We also had a crack in the windshield, so when we dropped it off for that repair, we mentioned this message was showing up, though when it was time to drop it off, it wasn't on the screen. But it was time for a tire rotation and the multi point inspection (7500 miles), so we mentioned this and asked them to look for it. Nothing found.

We got home, 2 days later it came on again.

Dropped the car back off February 7th. They have now replaced a multitude of things (struts, air compressor, front and rear suspension, etc) within the car and the message continues to show up. I've been told it will NOW be ready to pick up on Monday. It will be in the shop this round 33 days straight, so 42 days total since we took ownership, for the same issue. Lemon Law states anything over 30 (non consecutive) days, within 1 year or 12,000 miles (we're at 6months - really, 5 months that we've had it) and just 7500 miles, for the same issue.

We no longer get a response from our Guide, so maybe Guides aren't a thing anymore?

And I've called Customer Service on 6 different occasions to bring this up and each time am simply told "I'll ping our leadership team and they'll be in touch." No one is ever in touch.

Does anyone have experience with this or have a better contact vs. the customer service number? Lemon Law has to be issued in writing, but we have no idea who to contact for this. Next step is an attorney, but we were hoping to avoid that because it shouldn't be necessary.

Thanks

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[Electrified Outdoors]

Not an attorney of course but many times, if communication is a challenge, you will need to send a "last chance letter". Check the lemon laws in your state.

The last chance letter gives the auto maker notice that they have 30 days to repair it. That's how it works in Maryland.

I would also suggest you go above and beyond what the law requires. Maryland only requires 3 attempts but I took my Tesla in six times before I gave up. Documenting each time. It makes the case cut and dry if you go above and beyond.

Communication is still a problem with Rivian and the service support and local service center disconnect is still frustrating.

If the car is fixed you can't claim lemon law most likely. If it happens again you need to send the last chance letter (again check your state lemon law).

Also, you may have to go through arbitration if you didn't opt out.

Tesla was very easy to deal with. No attorney. I just contacted their dispute resolutions team. Two months later I got a call from the service center manager that they were going to buy it back. Two months after that I turned it in and it took them another two months to pay me.