R1S stuck on road in 3 months

[COdogman]

I agree with the sentiment here that there is a mafia of folks in this forum that find a way to pile on anyone who shares their bad experience. The stupid “reliability” chart or whatever someone keeps posting is like a sad joke at this point.

It is not “normal” for a car to suddenly shut down in the middle of the road. I have read about it happening now multiple times on this forum which is a concern. Many of us have also had horrible Rivian service experiences and they need to do better.

The “stupid reliability chart” (also known as results of owner surveys) is the only thing we can point to other than random anecdotes. But feel free to conduct your own mental survey of forum posts and use that to form your opinions instead. ?

No one here said Rivian can’t or shouldn’t improve. ?

No one said it is “normal” for a ”car” to shut down in the middle of the road. ?

There is no “mafia” in the forum. Just other forum members who are also free to share their opinions even if they disagree ?

Any other straw men you want to put out there?

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[RivianDad2]

Why can’t both be true? Most of the people who hold the opinion OP is overreacting also said Rivian can improve. Some of us said it multiple times. So where is the “disservice” being done?

OP is free to react however he wants to the situation. And if part of that includes posting his feelings on an Internet forum, then others are free to have their own opinions about what he says and how he says it. It doesn’t mean it didn’t happen. It doesn’t mean Rivian can’t improve. His stated reasoning and comparison of other brands that would be less likely to leave him stranded was not accurate. If he doesn’t like hearing that, then don’t say it.

Well, you’re free to post whatever you like. My experience with Audi has been better than what I’ve read on this forum about Rivian, but not always perfect. The difference is that the other owners in the R8 forum tend to acknowledge subpar service, not defend it.

If someone complained that their steak at Outback was dropped on the floor and served to them, and it took them 40 minutes to get a new one—which wasn’t what they would expect at the Cheesecake Factory—do you think saying it happens at the Cheesecake Factory too makes the Outback experience sound better? No, it makes it sound like Outback customers have low expectations and that the consumer should steer clear. Better to say that you have had better experiences, if true, and that you would be irritated if the same had happened to you.

 

[R1Tom]

Well, you’re free to post whatever you like. My experience with Audi has been better than what I’ve read on this forum about Rivian, but not always perfect. The difference is that the other owners in the R8 forum tend to acknowledge subpar service, not defend it.

If someone complained that their steak at Outback was dropped on the floor and served to them, and it took them 40 minutes to get a new one, which wasn’t what they would expect at the Cheesecake Factory, do you think saying it happens at the Cheesecake Factory too makes the Outback experience sound better? No, it makes it sound like Outback customers have low expectations and that the consumer should steer clear.

I've heard no one wants to work in food business anymore so you are lucky you got a steak.

Plus you should have known what you were getting into ordering a steak at Outback or Cheese Cake Factory....definilty not "luxury" steak joints.

I say all that as further examples of your point....

 

[COdogman]

Well, you’re free to post whatever you like. My experience with Audi has been better than what I’ve read on this forum about Rivian, but not always perfect. The difference is that the other owners in the R8 forum tend to acknowledge subpar service, not defend it.

If someone complained that their steak at Outback was dropped on the floor and served to them, and it took them 40 minutes to get a new one, which wasn’t what they would expect at the Cheesecake Factory, do you think saying it happens at the Cheesecake Factory too makes the Outback experience sound better? No, it makes it sound like Outback customers have low expectations and that the consumer should steer clear.

I do not follow your Outback/ Cheesecake analogy, but that’s ok.

I would simply ask who is defending subpar service here? I have honestly not seen anyone do that. And I’m not doing that either. We may have differing ideas on what service Rivian promised and what is delivered.

I’m glad you have had good experiences with Audi, but I know people who have not. And the owner surveys reflect that. As I said, I would expect RivIan to be near the bottom of that list as well… The chart is actually proof that other well regarded carmakers struggle with this part of it.

 

[mtnras]

Ok. So they are providing you with a rental, correct?

In my case, I was told that I could drop off my car the night before, pick up a rental and then have it serviced the next day. Showed up on a Monday to do the aforementioned and what do you know... the service center is closed and BTW they use the Enterprise across town. So I went home w/ my broken truck... and my tail between my legs. Dropped it off before they opened the next am and paid for my own uber....

 

[COdogman]

In my case, I was told that I could drop off my car the night before, pick up a rental and then have it serviced the next day. Showed up on a Monday to do the aforementioned and what do you know... the service center is closed and BTW they use the Enterprise across town. So I went home w/ my broken truck... and my tail between my legs. Dropped it off before they opened the next am and paid for my own uber....

Yeah, that is not cool. They need to get that stuff right. It's the wasted trips and time that annoys people the most.

 

[waitingonanr1s]

It takes me 30 days' notice to schedule an oil change with the local Audi dealer. Now, IDK how long service outside of that would take, but if their backlog is that long for an oil change, I'd imagine I would be sitting a good while. Rivian service has been reasonably responsive, and I've had mobile service handle any issue. The assertion that Rivian service is uniquely bad isn't true, and the massive shortage of qualified auto techs will be a growing industry problem.

Every tradesperson these days is hard to find. Especially in the land of inflation we are currently in, the trades aren't paying enough to entice people based on what you have to put into it. Most trades these days require the same level of technical schooling as an engineering program, yet you still have terrible working conditions compared to just going to be an engineer. Auto techs are increasingly becoming the same with increased computer domination in cars.

We will have to find a way to compensate tradespeople, which will likely require a shift in how we think about these people. No one will put that much effort into a job with mediocre pay and poor working conditions. Gone are the days of showing up to a jobsite and being handed a hammer to start an apprenticeship. Many of those people cannot handle the requisite schooling these days. These days, An automotive tech is part mechanic, electrical engineer and part coder.

Rivian would end their backlog today if qualified techs were just waiting for a job. There aren't, and I expect this problem to continue and worsen in the coming years.

Yes, my Genesis was just as difficult to get in for included service - average was around 45 days, but some dealerships were booked out for months. It didn't help that Genesis pretty much let any Hyundai dealership sell/service them at first, but then started yanking back the dealerships when it became evident that most wanted to sell/service the car but not actually build a separate Genesis stand alone dealership.

Also, although Genesis was near the top of that JD Power reliability survey, my 2022 GV70 had the transfer case replaced before I bought it new (delivered faulty to the dealership), and then again at 22,000 miles. Luckily it never stranded me, but I got it I parked it the moment it started having problems until they could service it. I had an alternate vehicle, but no loaner was offered while waiting for service, even though they recommended minimizing driving.

You can get a bad vehicle with any brand.

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