Rivian tire change blues!

[ohseedee]

Is it okay to lift the vehicle by the underbody shield?

Definietly not. Best case scenario it bends until it hits the frame, worse case you punch a hole in the shield.

Coincidently I actually did my first 5 tire rotation last night. I highly recommend a tire dolly if you have big AT tires. The wheels are pretty heavy making it tough to align the wheel solo. At the end I was able to get a wheel off and on in less than 5 minutes

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[MountainBikeDude]

So, I have had my R1S for about 3 months and I've put approximately 11,000 miles on it, and I love it! That being said, I was just getting over the jacked around feeling that I had from waiting about 4.5 years for the car while they seemed to make capricious decisions as to who would get their car when (really! ordered it 2/3/19). Now, I need to rotate my tires. No big deal, my tire shop should be able to do it in 10 minutes. OH! You have to have a very special little inexpensive (theoretically) tool called a "puck" that no one has and that Rivian won't sell you. That is, unless you buy the extra tire, et. al.. It would have fit very nicely in the sealant/air hose pouch, but nope, they won't even sell the "puck". I imagine someone is already selling them online but what were they expecting you to do if you had an issue on the road and had to replace a tire. I had this discovery in a very calm and casual situation of a tire rotation. If this had happened when I was traveling.... MMM.

F !! Customer service fail.

A quote that Rivian may want to think about is the following:

Customers don’t expect you (Rivian) to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

I don't look at this as a Rivian problem to fix. If I personally want to jack up my vehicle and rotate my tires, I'll buy the hardware to do so. It's not up to the driver to supply the shop with the equipment necessary to not only change the tires on a Rivian, but also several other similar vehicles.

Might as well bring in a balancing machine and air gun for them to use.

 

[MountainBikeDude]

Only 100?

I was personally pucking tired of all the puck talk.

Meanwhile - to the OP - I have zero sympathies. I have pucks and I don't even have an R1 yet. If you had a pulse and were on this forum, say, the last 2 years, you should have known about the need for pucking pucks.

Yeah. For Puck Sakes!

 

[Brewbud]

When I saw the thread title: Yep that went pretty much how I expected

 

[Slatesride]

Do you always make small matters into larger ones? I mean the pucks are available online through many vendors—some of whom advertise here regularly—and Amazon. Even without pucks, you can still jack up your R1 and the information is detailed in the official Tow Operator Guide. It's also spelled out in the R1S Owner Guide (p.275), which is not only accessible online, it is accessible through your smartphone app AND through your in-vehicle center display. The pucks are not mandatory, they just save you a little time.

Furthermore, it's been said million times over here (and other Rivian related forums) that the Discount Tire chain can service Rivians—official statement, but call each location to confirm. Plus, rotation is something you can DIY, if so inclined. The lug nut size is 22mm and the lug nut torque spec is 190 Nm (140 ft-lb). And you need a jack that has enough lift height and weight capacity of at least 3 tons, a torque wrench and maybe a breaker bar or impact driver. If you can lift 90 lbs and turn a screwdriver/wrench, you can do it. There is nothing specialized or proprietary about it. There are even YouTube videos to walk you through it, step-by-step.

Have to appreciate your information and content, but your negative delivery sucks. I understand where you are coming from (he could have done more research etc..) but a less degrading more positive post would have been better. Just give him the information and leave it at that. Remember we were all learning at some point (still learning now) and “There’s no such thing as a stupid question”

 

[Nine_One_Six_R1S]

Definietly not. Best case scenario it bends until it hits the frame, worse case you punch a hole in the shield.

Coincidently I actually did my first 5 tire rotation last night. I highly recommend a tire dolly if you have big AT tires. The wheels are pretty heavy making it tough to align the wheel solo. At the end I was able to get a wheel off and on in less than 5 minutes

Which dolly do you have? or do you mean lift? Because the dolly will just help you move around the floor easier. I'm one of those who likes to do their own rotations and want to make it as easy on me as possible without breaking the bank.

 

[A Land Rover Forever]

wow, what a complainer! These pucks are everywhere!

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