SE Michigan Owners?

[SSteveEV]

I can confirm that I have a service appointment that has been moved from Plymouth to Madison Heights for May 4. Hopefully this is good news and can reduce the wait times for service in Michigan. Three to four months was crazy.

They also offered me a 5/8th date but said if I waited a little longer it would definitely be Madison Heights so looks like the swap is only a week or two away! Yeay!

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[SonOfAnakin]

Ann Arbor here. I am also usually at the cars and coffee at zingermanns roadhouse.

 

[Eli]

I went by the SC yesterday and they had about 50 R1 trucks lined up against the building. I selected one from the shop yesterday. I expect to get my R1S in a couple of weeks.

BTW, anyone know of a good reputable PPF place?

 

[fastwheels]

RAN in Traverse City getting dispenser installation today - hopefully will be operational by Memorial Day!

The electricians told me there is a problem at the Saginaw site that will require more work, so that is still probably 2-3 weeks away from being online.

 

[Lpotter86]

32601 Industrial Dr, Madison Heights, MI 48071

https://www.rivianforums.com/forum/...other-facilities-pics-updates.892/post-309559

Dropped my Truck off 14 days ago for an appointment for failure to fast charge. Haven't heard a peep from them and the truck hasn't moved. Got a request in for an update.

 

[NoICE]

The Michigan service team is way understaffed with just two technicians. My service appointment for a driver's window that got out of it's "groove" was pushed back, and then they told me to drop it off but that it may be a week before anyone touched it. I chose to hang on to the truck and now they are going to try a mobile visit in early July. Other fixes needed (not safety related) are pushed back to the end of August.

 

[SSteveEV]

Dropped my Truck off 14 days ago for an appointment for failure to fast charge. Haven't heard a peep from them and the truck hasn't moved. Got a request in for an update.

Unfortunately there's no good way to contact them. Last visit (when they had just opened) it was supposed to be monday-friday so I called Thursday and requested a call back.
Also Friday AM
And Friday afternoon
And Monday
And Tuesday

I felt like a complete nag but I had an Enterprise rental and couldn't get in touch at all for an update for 6 days for a 5 day schedule. Ended up being two weeks which would have been fine if they had called me back after the first or second call. Especially when main service would say "oh did they not call you?"

Super apologetic and owned the issue when we did make contact. I get there are growing pains but it's crazy how hard it is to reach service. How about an email address?

 

[usofrob]

Does the Michigan service center give out loaners?

I just brought my Tesla in for it's first service visit (first time even after owning Teslas for nearly 8 years). They basically only deal through the app (or email). But they were pretty quick to respond. It was kind of weird to basically not be able to call, but it might speed them up.

 

[SSteveEV]

Does the Michigan service center give out loaners?

I just brought my Tesla in for it's first service visit (first time even after owning Teslas for nearly 8 years). They basically only deal through the app (or email). But they were pretty quick to respond. It was kind of weird to basically not be able to call, but it might speed them up.

Yes they offer both loaners and rentals via an Enterprise in the area.
First time they had my rental at the SC, this time they gave me a lift over there but said that wouldn't be necessary in the future. Dropped off at SC.

After my extra week they said "you have a loaner right?" Sadly I had a rental without a hitch or I wouldn't have minded the extra weekend without a hitch.

 

[fastwheels]

RAN in Traverse City getting dispenser installation today - hopefully will be operational by Memorial Day!

The electricians told me there is a problem at the Saginaw site that will require more work, so that is still probably 2-3 weeks away from being online.

Traverse City RAN is operational.

 

[bronco7777]

Anyone have a direct phone # for the Michigan Grand Rapids Service Center?

I'm in Atlanta and very interested in buying a demo vehicle in Grand Rapids. But before I spend money flying up there to get the car I'd like to talk to someone directly about the condition of that demo car.
Rivian just posts their general 800 customer service number which is just useless for something like this.

 

[SSteveEV]

Anyone have a direct phone # for the Michigan Grand Rapids Service Center?

I'm in Atlanta and very interested in buying a demo vehicle in Grand Rapids. But before I spend money flying up there to get the car I'd like to talk to someone directly about the condition of that demo car.
Rivian just posts their general 800 customer service number which is just useless for something like this.

The main 800 should be able to transfer you to GR. I use Madison heights for service but still don't have a direct number to them. It's a frustrating system

 

[Jonger1150]

Joined the club yesterday. 2024 R1T Dual Motor Performance.

 

[MotorcityRiv]

Anyone in SE Michigan looking to trade their 20" AT for a set of 22" brights? I have a 5th spare also with minor rash. Wheels and tires have around 3k on them.

 

[Harvey Mushman]

I'll post this in FS if not taken by someone local, but free to a good home is a new BestEVMod lower console organizer with cupholders. Didn't realize the cupholders would interfere with my camp speaker (which I actually use). Local pickup only. I'm in Bloomfield Hills.

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