Who would I even ask? The only people I've been able to speak to so far are a Service Center associate and my guide. I have no idea who even has the authority to make that decision
I have been strongly considering it but don't want to jump the gun before they tell me what their plan is. Also, I have no idea what kind of attorney handles stuff like this.
Call general service number during business hours, be polite and patient but explain your situation and ask/demand to speak with their management. Basically, you just need to escalate this above the people answering the phones as a starting point. If that doesn’t get you what you need, you can lawyer up or email RJ.
I am willing to bet that your insurance company employs a few of them, but I don’t like involving them unless there’s no other amicable option.
First initial last name at Rivian.com is the email format. Better to just email them than message on linkedin.
I completely understand your frustration. But remember, accidents are accidents. They're not intentional. Unfortunate as heck and the "victim" always suffers regardless of the fact they did nothing to contribute to the incident. It's a part of life. If you get rear ended sitting stopped at a light, despite it being 100% the other person's fault, the one getting hit is always going to pay some price. Be it just the a hassle of having to deal with getting it fixed, being without your car, getting a rental, etc, etc. It sucks for sure. I get being upset and ticked off, but unfortunately, you just got the raw end of the deal. Bad luck. Handle it as best you can within what the law will give you. Try not to stress out too much. Get it fixed and get the value loss resolved. I doubt they'll give you a new truck. So, will have to settle with them on something you're satisfied with. If necessary, hire an attorney.
With all the terms we agree to I’m a little skeptical that this is possible. This is one way to keep me out of the service center.
I can confirm that my truck is in the Bellevue SC as well. They trucked it up there on Monday from Portland because the SC here can't do the alignment, I have no service advisor and nobody has updated me on anything. This was also the case with my previous SC visit in Portland.
Its the same in Oregon. I got a couple grand when my Honda Ridgeline got rear ended.
Unfortunately, emailing the CEO is what it took to get a few people’s registration completed after months of delays. He, or whoever was answering his emails, was responsive and got their issues resolved for them.
The wind noise is horrible. I had them replace the rubber seal around the drivers window since it had a defect and the window was pinching the seal when it tried to seal. So, they replaced the window seal, the window closes perfectly now, but even louder wind noise. At 45 - 50 mph it starts. At 80 it's just obnoxious. I've been on the phone with Rivian service, doing the window recalibration thing and it made zero difference.
