So far pretty disappointed in service

[RWerksman]

So far, I'm disappointed as well. I have three open tickets and one that I closed myself:

1. A software issue with the truck waking itself in my garage. (this was likely remedied during the 2022.15 OTA)
2. A small paint defect on the inside of the drive side rear quarter panel, near the top of the tailgate. Paint is flaking off.
3. A clunk from the front end happening on initial acceleration or braking. (I made a thread about this, it was demonstrated in one of Kyle's videos)

On all of my tickets, including the closed ones, I've received one single call asking a small question. Most everything has been opened for 3+ weeks at this point. (I've only had the truck for 4)

I just called them again, for the second or third time. I was told there was no update, it was assigned, and there may or may not be notes as the person answering the call didn't have access. He noted they were behind and to call again on Friday.

He was going to escalate it and try to call me on Thursday, which is nice, but it appears that the folks answering the phone there are the service equivalent of the CS chat line on Rivian.com and are basically just fodder.

I just received a call back from Rivian. They are going to come pick it up and flatbed it to Cleveland. I was also told they would be bidding for SC time and to provide ideal days. Likely no loaner as the SC only has a single loaner they can issue - maybe Enterprise rental if I wanted it.

I was however able to add adjustment to the charging door to my list though, which is nice.

Oh, and no date identified at this point, no no estimation on how long it would take to do anything, but at least there was some movement.

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[godfodder0901]

I'm not sure there is any purpose in reassigning keys with the current software, because they don't mean anything. I was told the only way to apply driver settings was through switching profiles on the screen. It does NOT check and match to the key that opened the vehicle and got in the driver seat. So, in that case it doesn't really matter who has what keys.

Using PaaK, the settings are (or sometimes are) applied. I find an infotainment reset helps restore that functionality when it stops working.

 

[DJG]

Using PaaK, the settings are (or sometimes are) applied. I find an infotainment reset helps restore that functionality when it stops working.

Hmm, interesting. The delivery specialist didn't think that was the case, but wouldn't be surprised if it was (as it should be). I haven't been able to test bc my wife hasn't driven it or even set up settings.

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