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Sterling Service Center Update

Oldsmobile_Mike

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I've got an appointment at Sterling for my 22.5k service on Oct 9. Just remembered to schedule it when I saw the notification in Rivian newsletter that it is open now. Always had good experiences at Gaithersburg, hopefully Sterling will be the same! 😊
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I've got an appointment at Sterling for my 22.5k service on Oct 9. Just remembered to schedule it when I saw the notification in Rivian newsletter that it is open now. Always had good experiences at Gaithersburg, hopefully Sterling will be the same! 😊
Curious…I’m at 14,800. Your post reminded me I need to schedule my 15k service. Did you go through the “AI” app to schedule yours? I tried and it’s asking me to specify things like PTC, or alignment, etc.

Is it just “general maintenance”?
 

Oldsmobile_Mike

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Curious…I’m at 14,800. Your post reminded me I need to schedule my 15k service. Did you go through the “AI” app to schedule yours? I tried and it’s asking me to specify things like PTC, or alignment, etc.

Is it just “general maintenance”?
I did it through the AI.

The AI is really dumb, btw. I started off with "I want to schedule my routine 22,500 mile inspection". And it's like "what problems are you having with your vehicle?" and it asked that a few times, gave me 1-10 prompts and I was like "10 - none of these". Finally it just asked me if I wanted to do the routine inspection.

I make it sound like more of a big deal than it was, it only took a few minutes, but shouldn't have had such a hard time understanding "routine 22,500 inspection". I've definitely interacted with better AI's. #shrug 🤷🤦
 

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This question might be a bit off topic. Does anyone know what the story is with the VW dealer in Sterling that is selling Rivians? They had a big banner mounted on the fence along Route 28 that says "We sell Rivians" with a bunch of R1T's parked on the lawn that I noticed when I was driving to Leesburg today. Is this part of the tie up with VW that their dealers now sell Rivians or something?
 
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Irish76

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I believe they are all used, not new, and they really don’t know much about Rivians. There are other folks on the Forum who know more details about Lindsay VW…
 

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Oldsmobile_Mike

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This question might be a bit off topic. Does anyone know what the story is with the VW dealer in Sterling that is selling Rivians? They had a big banner mounted on the fence along Route 28 that says "We sell Rivians" with a bunch of R1T's parked on the lawn that I noticed when I was driving to Leesburg today. Is this part of the tie up with VW that their dealers now sell Rivians or something?
I drive past that all the time. The used vehicle sales manager is a big fan of EV's and owns several. He's a member of this forum and has responded to questions here before. I believe you can find him with forum search tools.

I don't know him personally, but just based on his public comments I would definitely consider buying one there, if I was in the market for another. It looks like they have a pretty good selection.
 

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Curious…I’m at 14,800. Your post reminded me I need to schedule my 15k service. Did you go through the “AI” app to schedule yours? I tried and it’s asking me to specify things like PTC, or alignment, etc.

Is it just “general maintenance”?
I just completed a “soft opening” appointment there a week or so ago where they did half shaft replacements and my R1S was the first alignment on their machine so they should be able to do all the normal work.
 

Oldsmobile_Mike

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Living in DC it's nice to have Sterling, Gaithersburg, and Glen Burnie all roughly the same distance.
And the Tyson's showroom opening soon (with associated RAN chargers). Nice to see DC area finally getting some love. Last time I was in Annapolis I saw tons of Rivians there, as well. I wonder where they go? Glen Burnie, I guess?

Can't wait for the day when we don't have to worry about "what's my nearest SC", LOL. 😄
 

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Liv 2 Riv

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And the Tyson's showroom opening soon (with associated RAN chargers). Nice to see DC area finally getting some love. Last time I was in Annapolis I saw tons of Rivians there, as well. I wonder where they go? Glen Burnie, I guess?

Can't wait for the day when we don't have to worry about "what's my nearest SC", LOL. 😄
Tyson’s Space has already been open for about 2.5 weeks now. All the events this weekend are post-unofficial opening on 9/12.
 

Oldsmobile_Mike

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Just a quick update - got my 22.5k done at Sterling last week. Nice location, easy to get to from my house, good waiting room with plenty of power outlets and some merch for sale, nature books to flip through, fresh coffee, dozens of chargers out front (it's a brand-new building, not taken over from some other shop), etc. WiFi connected automatically on my laptop since I've used it at Gaithersburg in the past. Inspection done while I waited, staff is very friendly, zero issues, no complaints - all kudos.

Glad to have an option easier to get to than Gaithersburg. They even ran my truck through their carwash when they were done. 😄
 

Liv 2 Riv

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Just a quick update - got my 22.5k done at Sterling last week. Nice location, easy to get to from my house, good waiting room with plenty of power outlets and some merch for sale, nature books to flip through, fresh coffee, dozens of chargers out front (it's a brand-new building, not taken over from some other shop), etc. WiFi connected automatically on my laptop since I've used it at Gaithersburg in the past. Inspection done while I waited, staff is very friendly, zero issues, no complaints - all kudos.

Glad to have an option easier to get to than Gaithersburg. They even ran my truck through their carwash when they were done. 😄
So glad to hear they’re starting off with all positives!!
 

GoHokiesGo

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This question might be a bit off topic. Does anyone know what the story is with the VW dealer in Sterling that is selling Rivians? They had a big banner mounted on the fence along Route 28 that says "We sell Rivians" with a bunch of R1T's parked on the lawn that I noticed when I was driving to Leesburg today. Is this part of the tie up with VW that their dealers now sell Rivians or something?
I bought my R1T from them at Lindsay VW. They told me that their used car manager basically bought like 60-80 used Rivian at auction, and they've been pushing them the past few months. I had an ok experience overall, some were brand new and some in rough shape; I appreciated being able to look at multiple vehicles in one location to pick what I wanted. All the servicing is still done at Rivian, so I don't think there was anything to do with the VW partnership
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