COdogman
Well-Known Member
I totally see your point of view on that, and agree with you. Rivian severely damaged their brand by doing this the way they did and that also betrays many people like yourself who were investing in that brand just as much as you were a business. I suppose my point was strictly about the business side of it. As a business owner myself I worry every time we have to raise prices that we will lose customers but I have also learned that we can’t survive as a business without raising prices and investing that money back into our business and our people.My frustration as a stockholder is that rivian invested heavily in building a brand that was interested in a relationship with its customers (a good smart thing to invest in). Their prospectus talks about making more from monthly memberships and things that are dependent upon good will than they do on the sale of the vehicle. I fear they just burned all the goodwill they worked so hard to build, and they burned it with the most valuable customers who have shown they want that relationship.
If you assume 70k reservations, maybe you lose half, half stick with you and pay the extra $15k on average, that's about $500 million. Lots of money, but after pulling in 20x that in their IPO, if I were CEO, I'd eat that cost to buy the goodwill, brand positivity, word of mouth, etc. I fear Rivian just made their biggest error so far, and I say that as a stockholder more than a customer.
Rivian did something worse IMHO with the way they handled this whole thing. They didn’t just remove goodwill - they turned their biggest fans into enemies that will now probably never consider them or recommend them to anyone else. All I can figure is they knew that would come and they just wanted to tear the band aid off. It sucks.
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