Possibly a new record for order to guide contact time

[Scoiatael]

Someone on reddit claims they placed an order for an R1T 3 weeks ago and had a call with their guide today. If this is true, all I have to say is wtf Rivian.

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[OverZealous]

Someone on reddit claims they placed an order for an R1T 3 weeks ago and had a call with their guide today. If this is true, all I have to say is wtf Rivian.

I'm seriously wondering how many trolls are mixed in with a few legit deliveries.

 

[JGard18]

I'm really hoping that person was just trolling. That's a pretty vanilla build he has, of which I'm sure there are already hundreds of others. For a new order to get that call already, I can't even...

 

[koersontap]

I'm seriously wondering how many trolls are mixed in with a few legit deliveries.

I know for one, when I start posting my delivery pics, I'm telling y'all that I ordered last week.

 

[pmp6]

I just placed another order for the heck of it. I doubt I get it early, but I hopefully I can switch it to the R2 in a couple years.

 

[sevengroove]

I just placed another order for the heck of it. I doubt I get it early, but I hopefully I can switch it to the R2 in a couple years.

That's actually brings up a technicality that the troll could be using. Placed a "new" order 3 weeks ago, but got a guide contact for a much older order.

 

[Dark-Fx]

In b4 "I actually just created my rivian account and haven't ordered a vehicle yet, but was assigned a guide"

 

[dleepnw]

WTF. this better be a troll

 

[yorty]

Waiting for new delivery window Preorder 04/21/2020 Riv Blue/forest edge 20"black AT's/tent/ kitchen/underbody/adventure package Lake Havasu Az. Painful to see all the much later deliveries. No contact No Guide.

 

[mabowden]

I know for one, when I start posting my delivery pics, I'm telling y'all that I ordered last week.

I ordered in 2007 and still haven't gotten my truck yet!

 

[SunDevil2213]

Waiting for new delivery window Preorder 04/21/2020 Riv Blue/forest edge 20"black AT's/tent/ kitchen/underbody/adventure package Lake Havasu Az. Painful to see all the much later deliveries. No contact No Guide.

My guess would be your lack of proximity to a SC is what's holding your order back. Suggestion? If you have a friend who lives in the PHX area, change your address to theirs.

 

[MountainBikeDude]

From the source
https://www.reddit.com/user/Cic3ro/
"FOR ALL THOSE CURIOUS
I spoke to the Rivian Guide and he confirmed the two most important factors for my early delivery is my config (which seems common), and my location, which is only 45 min from the Cleveland service center and relatively close to the factory in Normal. Another factor he mentioned is that some preorder holders who cancel or ghost their orders can sometimes result in being moved up the queue. As to my specific situation, he did not know why I was moved up so early but suspects it’s a combination of the above factors.
I also learned that adding the wall charger will not affect delivery estimates, if anyone decides they wanted to add it. It just may come after vehicle delivery."

 

[crashmtb]

From the source
https://www.reddit.com/user/Cic3ro/
"FOR ALL THOSE CURIOUS
I spoke to the Rivian Guide and he confirmed the two most important factors for my early delivery is my config (which seems common), and my location, which is only 45 min from the Cleveland service center and relatively close to the factory in Normal. Another factor he mentioned is that some preorder holders who cancel or ghost their orders can sometimes result in being moved up the queue. As to my specific situation, he did not know why I was moved up so early but suspects it’s a combination of the above factors.
I also learned that adding the wall charger will not affect delivery estimates, if anyone decides they wanted to add it. It just may come after vehicle delivery."

Sort of makes sense thst they’re backfilling cancellations with whoever pops up first. Pretty silly from a customer standpoint though.

 

[MountainBikeDude]

Sort of makes sense thst they’re backfilling cancellations with whoever pops up first. Pretty silly from a customer standpoint though.

A delivery is a delivery is a delivery...

But yeah, ship a vehicle to service centre A, customer either takes too long to respond or declines. Rivian either ships it to service centre B at an additional cost, or delivers to a customer ready to accept, and also at current pricing. No brainer.

From a reservation holder perspective, they should have swapped the battery to a Max Pack and delivered it to my house in Canada. That would have been the right choice

 

[sevengroove]

But yeah, ship a vehicle to service centre A, customer either takes too long to respond or declines. Rivian either ships it to service centre B at an additional cost, or delivers to a customer ready to accept, and also at current pricing. No brainer.

I don't disagree, but what I struggle to comprehend is why they couldn't offer it to any other customer on the list before a dude who pre-ordered 3 weeks ago. Surely there was someone else in the Cleveland area who ordered in 2019/20/21 who would've accepted ... ?

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