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Dark-Fx

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This is a forum to support each other, not criticize or poke fun at for what some feel is trivial.The OP is obviously frustrated and has a valid complaint.
Fully willing to criticize the OP because their plot of complaints has strange holes in it that just don't add up. And they haven't come back to address any of them.
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Ovfit

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Fully willing to criticize the OP because their plot of complaints has strange holes in it that just don't add up. And they haven't come back to address any of them.
He only posted yesterday. Give him time.
Work, family, etc?
 

Mike TDM

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Have you considered starting a YouTube channel - I hear that can help move you to the front of the line.
Only if you have a really popular youtube channel! HA!
 

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Dark-Fx

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I agree with 3/4 of your points but I am really surprised/curious about your 40-60% failure rate on EA, that has not been my experience at all.
Really just depends on what people consider a failure.

Having to move to a different station because the one you chose is obviously out of order but you didn't notice it until getting out of the vehicle. -- a success in my book, but others might call that a failure.

Having to initiate a charge twice but still being able to get a charge on a specific charger -- a success in my book, but others might call that a failure.

Having to move to another station after being unable to achieve a charge at a station, but being able to at the second station -- a success in my book, but others might call that a failure.

Being unable to get a charge at any of the stations until you call the network provider to reset the stations, then being able to get a charge -- Well now we are getting closer to my failure scenario. (And I'd like to mention I've never had to do this myself)

Getting stranded after exhausting all options at the station and not having enough range to get to another one -- absolutely a failure. But some might consider it a failure to plan as well (I would.)

Only time I've been stranded somewhere without the ability to get fuel in the last 10 years was in my ICE camaro. The gas stations were shut down at night and I didn't have enough gas to get to a station that might still have been open. 80,000+EV miles and have never been stranded anywhere. Some trips didn't quite go as planned, but that's not a unique experience to an EV either.

He only posted yesterday. Give him time.
Work, family, etc?
So don't criticize someone until they are able to address the criticisms?
 

Jarico75

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The 3rd party charging issue is not Rivian's fault.
This is why Tesla's charging network is so successful. What prevents the 3rd party charging network from saying the handshake failure is on Rivian's side? Most of my issues are with initiating a charging session. I have used Charge Point, EVgo and EVGateway (This one was new to me). All have required me to call to initiate a charge. When we have connectivity issues we need to hold both parties accountable.

None of the above is applicable if the 3rd party charger is non-functional.
 

kylealden

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I agree with 3/4 of your points but I am really surprised/curious about your 40-60% failure rate on EA, that has not been my experience at all.
So when I say 40-60% I mean that, on average, at least one of 4 stations are either broken or underperforming almost 100% of the time I go to an EA station - usually more than one, and usually closer to "broken" than "underpeforming."

I plan ahead and use PlugShare religiously, so I've never actually left without being able to charge, but I have had to wait a few times, and have to move chargers because the one I pulled into first is out of order fairly often. And even more often, the first charger I plug into works, but with a reduced rate ("limited by the charger" in the Energy app), and when I move to another charger it goes up to the full ~210kW.

Basically there is some issue with some chargers at any given station more often than not. It's manageable for now, but with two or three times as many CCS EVs on the road, it will be a full-on catastrophe. I'm reminded of the early days of the Supercharger network where you'd have four or five Teslas queued up for one of a few working 150kW superchargers in Ellensburg, which was at the time the single point of failure for accessing the entire eastern side of the state.

If the Mach-E was charging fine and it still errored out on the Rivian that suggests (to me at least) a Rivian problem, along with your last point that I whole heartedly agree, trust but verify what the Rivian NAV is suggesting.

What does errored out mean? What was the error.
"Unavailable" on the station and in the app. It was 100% an EA problem - it displayed the error before I even plugged in (I still tried but it failed to start), and when the e-tron behind me plugged in he didn't have any luck either.
 

ironpig

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This is why Tesla's charging network is so successful. What prevents the 3rd party charging network from saying the handshake failure is on Rivian's side? Most of my issues are with initiating a charging session. I have used Charge Point, EVgo and EVGateway (This one was new to me). All have required me to call to initiate a charge. When we have connectivity issues we need to hold both parties accountable.

None of the above is applicable if the 3rd party charger is non-functional.
I had a Tesla and the process was seamless on Tesla Chargers. 3rd party chargers (with my adapter) were just as bad as they now are with Rivian. In my experience and from what annecdotal evidence I have read from other Rivian owners, the problem is not the handshake in most instances. It's chargers being down, payment systems being down or other charger errors.

The fact is Rivian is not going to build a supercharger network like Tesla has. And Ford isn't either. So what we all need to do is push for better standards and regulations in the industry to help make the process as consistent as going to different gas stations.
 

Ovfit

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Really just depends on what people consider a failure.

Having to move to a different station because the one you chose is obviously out of order but you didn't notice it until getting out of the vehicle. -- a success in my book, but others might call that a failure.

Having to initiate a charge twice but still being able to get a charge on a specific charger -- a success in my book, but others might call that a failure.

Having to move to another station after being unable to achieve a charge at a station, but being able to at the second station -- a success in my book, but others might call that a failure.

Being unable to get a charge at any of the stations until you call the network provider to reset the stations, then being able to get a charge -- Well now we are getting closer to my failure scenario. (And I'd like to mention I've never had to do this myself)

Getting stranded after exhausting all options at the station and not having enough range to get to another one -- absolutely a failure. But some might consider it a failure to plan as well (I would.)

Only time I've been stranded somewhere without the ability to get fuel in the last 10 years was in my ICE camaro. The gas stations were shut down at night and I didn't have enough gas to get to a station that might still have been open. 80,000+EV miles and have never been stranded anywhere. Some trips didn't quite go as planned, but that's not a unique experience to an EV either.


So don't criticize someone until they are able to address the criticisms?
‘Zactly!
 

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jjswan33

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Really just depends on what people consider a failure.

Having to move to a different station because the one you chose is obviously out of order but you didn't notice it until getting out of the vehicle. -- a success in my book, but others might call that a failure.

Having to initiate a charge twice but still being able to get a charge on a specific charger -- a success in my book, but others might call that a failure.

Having to move to another station after being unable to achieve a charge at a station, but being able to at the second station -- a success in my book, but others might call that a failure.

Being unable to get a charge at any of the stations until you call the network provider to reset the stations, then being able to get a charge -- Well now we are getting closer to my failure scenario. (And I'd like to mention I've never had to do this myself)

Getting stranded after exhausting all options at the station and not having enough range to get to another one -- absolutely a failure. But some might consider it a failure to plan as well (I would.)

Only time I've been stranded somewhere without the ability to get fuel in the last 10 years was in my ICE camaro. The gas stations were shut down at night and I didn't have enough gas to get to a station that might still have been open. 80,000+EV miles and have never been stranded anywhere. Some trips didn't quite go as planned, but that's not a unique experience to an EV either.


So don't criticize someone until they are able to address the criticisms?
So when I say 40-60% I mean that, on average, at least one of 4 stations are either broken or underperforming almost 100% of the time I go to an EA station - usually more than one, and usually closer to "broken" than "underpeforming."

I plan ahead and use PlugShare religiously, so I've never actually left without being able to charge, but I have had to wait a few times, and have to move chargers because the one I pulled into first is out of order fairly often. And even more often, the first charger I plug into works, but with a reduced rate ("limited by the charger" in the Energy app), and when I move to another charger it goes up to the full ~210kW.

Basically there is some issue with some chargers at any given station more often than not. It's manageable for now, but with two or three times as many CCS EVs on the road, it will be a full-on catastrophe. I'm reminded of the early days of the Supercharger network where you'd have four or five Teslas queued up for one of a few working 150kW superchargers in Ellensburg, which was at the time the single point of failure for accessing the entire eastern side of the state.


"Unavailable" on the station and in the app. It was 100% an EA problem - it displayed the error before I even plugged in (I still tried but it failed to start), and when the e-tron behind me plugged in he didn't have any luck either.

I agree with all/most of that. That is why I have been trying to clarify/understand when people say that EA is unreliable. If you always pull up and are able to charge then I would say that is reliable/fine but if stations are down and you have to move/reconnect etc that still isn't great but was still classify things as fine/ok. Definitely room to improve, I don't think the CCS network is perfect/excellent, nowhere near so.
 

intimidator

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That depends on what the issue OP was having was, being a hard reset fixed it I suspect the Lightning would have fared better.

Also what is your experience with the CCS charging network. You claim that the CCS charging network is junk and throw out we can expect 40% of stations might be down. That has not been my experience at all. I suspect overall <1% of EA stations are completely offline nationwide.
  • EA is flat-out terrible (40% failure rate is not uncommon. Check any of the YouTubers, including Out of Spec Reviews that just did a long range test of the Rivian and the Lightning. The EA charger stations they stopped at were consistently not working / bricked)
 

jjswan33

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  • EA is flat-out terrible (40% failure rate is not uncommon. Check any of the YouTubers, including Out of Spec Reviews that just did a long range test of the Rivian and the Lightning. The EA charger stations they stopped at were consistently not working / bricked)
Ok living the youtube dream, get a CCS car and get some real world experience then I will be happy to listen to your opinion. If you believe that all is the reality don't buy a CCS car and make @Denver_Paulie happy

Since you want to quote @OutofSpecKyle - Maybe he can chime in on what he thinks of the CCS network. Would he classify it as unreliable? Would he tell people not to buy CCS cars if they want to road trip? I suspect the answer is no to both questions.
 

Denver_Paulie

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Ok living the youtube dream, get a CCS car and get some real world experience then I will be happy to listen to your opinion. If you believe that all is the reality don't buy a CCS car and make @Denver_Paulie happy

Since you want to quote @OutofSpecKyle - Maybe he can chime in on what he thinks of the CCS network. Would he classify it as unreliable? Would he tell people not to buy CCS cars if they want to road trip? I suspect the answer is no to both questions.

Please make me happy and DO NOT watch the Youtube videos where Kyle was racing his buddies from Fort Collins, CO to Las Vegas. It is the one where he is in a Porsche Taycan and beats two Tesla's, a Mach-E, and some other car in the 800 mile drive to Vegas.

DO NOT WATCH THAT VIDEO!!!!!! Please continue to believe that the CCS charging network sucks so you cancel your Rivian reservation. I want to move ahead in the reservation queue!!!
 

intimidator

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Ok living the youtube dream, get a CCS car and get some real world experience then I will be happy to listen to your opinion. If you believe that all is the reality don't buy a CCS car and make @Denver_Paulie happy

Since you want to quote @OutofSpecKyle - Maybe he can chime in on what he thinks of the CCS network. Would he classify it as unreliable? Would he tell people not to buy CCS cars if they want to road trip? I suspect the answer is no to both questions.
What does mentioning CCS network have to do with Electrify America's failure rate?

Electrify America has a poor record of their charging stations working when EV owners attempt to use them.

Electrify America didn't choose to be in the EV charging station business. Volkswagen was forced to create the Electrify America network because VW had committed fraud. No company will provide great service (see Tesla's charging network, and some of the other EV charging station companies available to the public) if they are forced by a court to perform a service.

I hope if 2-3 years there are a lot of great competitors (I have no idea if the ROI for installing EV charging stations makes sense) to Electrify America. And I hope, hope by then Rivian has built out a decent charging network as well. I am not counting on Joe Biden's BBB plan to provide a lot of stations, but we can hope.
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