Tonneau Cover Locked ? [UPDATE: Lock Setting Was Toggled]

[R1Truck]

My truck was delivered in early Sept and I haven’t had any problems w/ the tonneau cover. A couple of days ago I noticed that the tonneau function was grayed out on the center display and the cover was locked in the closed position. I called CS and they said that it was remotely locked by Rivian with the last software update and that it will stay that way until the redesigned cover is ready next year. Say what?? Has anyone else had their working tonneau cover remotely disabled? Did I miss an announcement from Rivian?

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[goldburger]

My truck was delivered in early Sept and I haven’t had any problems w/ the tonneau cover. A couple of days ago I noticed that the tonneau function was grayed out on the center display and the cover was locked in the closed position. I called CS and they said that it was remotely locked by Rivian with the last software update and that it will stay that way until the redesigned cover is ready next year. Say what?? Has anyone else had their working tonneau cover remotely disabled? Did I miss an announcement from Rivian?

That’s *wild* because what if it’s locked in the position you don’t want it locked?!

 

[DaveA]

My truck was delivered in early Sept and I haven’t had any problems w/ the tonneau cover. A couple of days ago I noticed that the tonneau function was grayed out on the center display and the cover was locked in the closed position. I called CS and they said that it was remotely locked by Rivian with the last software update and that it will stay that way until the redesigned cover is ready next year. Say what?? Has anyone else had their working tonneau cover remotely disabled? Did I miss an announcement from Rivian?

First I’ve heard of this…I think there is an toggle in settings that will keep it locked. Maybe look in there. Not near my truck at the moment.

 

[elektrode]

Maybe when they added the new feature it defaulted to disable and you have to manually enable it?

mine is jammed, so I appreciated the lock out so I don’t accidentally make it worse (sorta too late)

 

[R1Truck]

That’s *wild* because what if it’s locked in the position you don’t want it locked?!

It was and I'm glad I didn't find out trying to get to the spare. CS said they could send out a tech to lock it in the open position. Maybe I'm getting some bad info from CS.

 

[R1Truck]

First I’ve heard of this…I think there is an toggle in settings that will keep it locked. Maybe look in there. Not near my truck at the moment.

I'll check. Thanks

 

[moosehead]

That’s kinda creepy.

 

[MooneyPilot]

I submitted a ticket and was told they had to leave it locked opened. I’d rather it closed ! No spare so not an issue.

 

[R1Truck]

I'll check. Thanks

Problem solved! It was toggled off and I didn't think to check the setting. Thanks again for help!

 

[R1Truck]

Maybe when they added the new feature it defaulted to disable and you have to manually enable it?

mine is jammed, so I appreciated the lock out so I don’t accidentally make it worse (sorta too late)

It very well may have and I should have thought to check the toggle in settings. I'm surprised CS didn't have me check that but maybe it was a new employee. I just need to remember to cancel the appt with the tech...

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