I don't feel valued as a customer

[Laurent]

Sorry to break it to you, but I don’t think Rivian cares about its customers. Most companies don’t. It’s all about the bottom line in the end.

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[wicked2112]

I'll say this, I ordered well before you Nov 2020. Had a May June date this year, and they delivered last Friday. Patience is the keyword here. Rivian cannot produce vehicles based on our personal experiences. If they had lots that we could go to and pick out what we wanted, it would different. #patience.

 

[Fmc]

2021 pre-order as well. I was ready to cancel and then did a test drive and I am now ecstatic to get my R1S. With that said as long as I am locked in on price I am willing to wait. There are plenty of Launch Edition reservations still waiting. For the longevity of RIVN I am ok with some but not many full price sales jumping the line as well. I am hoping to drive my R1S for 10+ years.

 

[TxBeachRivian]

Sorry to break it to you, but I don’t think Rivian cares about its customers. Most companies don’t. It’s all about the bottom line in the end.

Yeah. I think that going public and then having the stock plunge has really shifted the focus over to number vs people but they may have happened anyway.

 

[ironpig]

Expectations are just resentments under construction.

 

[Acoustic71]

? The road is long, from which is no return, ?

 

[NineElectrics]

For a second, I thought this was going to be another bait and switch post ?

Isn’t it? They do have his deposit…

 

[Friscorays]

i pre-ordered 3/1/2021. got pushed back twice already. Current delivery date is July-September. This is because they 1st told me, that I am being pushed back as I am not near a service center. (there is one 5 miles from my house)......

Misery loves company: preordered 4/1/21, 7.5 miles from Dallas service center and also pushed back twice to July-Sept, 2023 because not near a service center.....

 

[pricedm]

For context, do you have a guide? If the "they" that you are reaching out to are the CS folks in the chat function on the site vs your guide, that would impact how your experience compares to others, I believe.

Exactly. I emailed my guide, got a response 1-2 hours later with info I was looking for. I bet they feel like herding cats, trying to pair up R1s to customers. Show 'em some love....

 

[SDMiner]

I completely agree with you. We all understand that there are many people waiting for a long time (much longer than me, I know), but that doesn't mean we expect to get cars sooner, but they could be a lot more transparent about the process and where things stand. If there is a queue, why not let us know where we are in the queue? Perhaps that means we'd give up and take our business elsewhere, but many people will and are doing that anyway. If they told me I could have an R1S in a year and a half and an R1T in a week and a half, that would be very useful information. Maybe I'd switch to the truck instead. Give us some sort of agency in this whole process.

Personally I consider myself a customer, not a "pre-customer", since I made my reservation in August 2022 and some of the deposit is non-refundable.

 

[Zoidz]

Patience. RIvian is just now ramping up R1S production. You can say they don't care..... well, it depends on your perspective. Should they care that you need to give a car to your daughter and you need delivery sooner? If they did let you jump the line, you would say they care..... and I would say they don't care about customers because they let you jump the line in front of me, who has a 1/21 preorder. It's all relative. People have come on here with a similar complaint - they just wrecked their car and have no car but Rvian won't budge. Should that person be allowed to jump the line due to their own misfortune? I don't expect that for me, and I don't think it should be done for someone else.

 

[DallasRivianR1S]

I completely agree with you. We all understand that there are many people waiting for a long time (much longer than me, I know), but that doesn't mean we expect to get cars sooner, but they could be a lot more transparent about the process and where things stand. If there is a queue, why not let us know where we are in the queue? Perhaps that means we'd give up and take our business elsewhere, but many people will and are doing that anyway. If they told me I could have an R1S in a year and a half and an R1T in a week and a half, that would be very useful information. Maybe I'd switch to the truck instead. Give us some sort of agency in this whole process.

Personally I consider myself a customer, not a "pre-customer", since I made my reservation in August 2022 and some of the deposit is non-refundable.

exactly my point, tell me the truth. exactly where I am in the queue. we need facts to make choices. while obviously my personal situation is irrelevant to them, it is relevant to me. And my choices were predicated on the information they gave me. Had I known, when I put down my deposit, that it would be 2.5+ years, I would have elected for a different option.

 

[DallasRivianR1S]

Patience. RIvian is just now ramping up R1S production. You can say they don't care..... well, it depends on your perspective. Should they care that you need to give a car to your daughter and you need delivery sooner? If they did let you jump the line, you would say they care..... and I would say they don't care about customers because they let you jump the line in front of me, who has a 1/21 preorder. It's all relative. People have come on here with a similar complaint - they just wrecked their car and have no car but Rvian won't budge. Should that person be allowed to jump the line due to their own misfortune? I don't expect that for me, and I don't think it should be done for someone else.

I would never want to "jump the line", I was asking for better communication and transparency. I am upset that there are people jumping the line, and that I cannot rely on the dates they give me. I don't think its fair that I have the same delivery date as someone who ordered way before me. Just as it is unfair for someone who ordered after me, to get their car before me.
It is fair to let people who are more flexible in their build, get a car sooner if there are production issues for your exact specification, but only if those 1st in line get that choice 1st.

 

[DallasRivianR1S]

? The road is long, from which is no return, ?

love the dog Bob, I'm partial to the reddish goldens

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