WTH is up w/ R1S Delivery Prioritization!?

[diehlryan]

With all due respect, obviously I'm NOT in the same boat since I don't have a guide and I wasn't upset until I found someone who obviously jumped ahead in the queue.

I don't think you understand correctly, there is no queue. There is no line to stand in, there is no linear process to delivery. Even if there was, you didn't have the same config so you certainly weren't in the same queue.

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[junkanoo]

LOL. I ordered on 12/4/18 and I still don't have mine, even though similar configurations have been delivered since March, including to people who reserved in 2020. Oh well...

I'm not sure why you don't have your configuration in your post footer, but that's up to you. Regardless of the configuration, that I have my R1S (2021 order) before you have yours should be an embarrassment to Rivian. After all, we are less than 100 miles from each other.

For Rivian apologists that want to post comments like 'whoever told you life is fair?' Feel free. But, we all know they should be doing better.

Hopefully, we want Rivian to succeed. And that will largely come from the quality of the vehicles and the vehicle experience. You may not like the O.P. tone, but you should understand that the vehicle experience is taking a hit.

 

[COdogman]

^ I think this is the most important thing to remember. ^

Outside of Rivian employees involved with the process, none of us know what determines the order of being assigned guides, getting shop access, and/or getting a vehicle delivered. Many of us infer some things based upon the experiences of others, but even that may change over time. As an example, being close to a service center was thought to move people closer to the front of the line. Now, if a service center is at capacity then being close to that service center may actually move you further from the font of the line. If there even is a line.

One thing we do know is that if we are looking at our reservation date and comparing to others it will almost always lead to frustration because it doesn't match the expectation that we have created for ourselves. Rivian never set that expectation for us.

Exactly! I would also love to solve the Rivian rubik’s cube, but I realized a long time ago it’s impossible and only leads to frustration. All we know is Rivian is making vehicles and shipping them out. We don’t know how they choose which vehicles to make and when. Probably never will!

 

[AxelR]

With all due respect, obviously I'm NOT in the same boat since I don't have a guide and I wasn't upset until I found someone who obviously jumped ahead in the queue.

Your “friend” was just lucky or knows someone.
As for us we’ve been waiting since April 2019 and never spent much time worrying about what others get.
That being said, it can be a frustrating process.

 

[Count Orlok]

you could always make a legal name change to Kyle

 

[Hillbilly]

This is like complaining that the lane of traffic next to you is moving faster than yours.

 

[Steve A.]

You are missing my point entirely. Rivian never promised you they would deliver your S before anyone else, even if that person ordered yesterday. Your assumption it has something to do with configuration or date or whatever other puzzle piece is just guesswork and it will not get you a vehicle any faster. Neither will freaking out on customer service reps or guides because none of them have the power to control the build plan.

They gave you an ESTIMATED delivery window of July-August. They don’t have to do that or honor it or promise you they won’t deliver someone else’s vehicle with an estimate later than yours. It could come before that. It could come after that. If you just want a reason to be upset, then by all means carry on….

With all due respect YOU are missing my point exactly. Without a *process* then their decision on who gets what when is *arbitrary and capricious* and the only reason why it is tolerated is due to no other competition for a comparable product.

My assumption is based upon *LOGIC* and *REASON* and not seemingly random decisions.

 

[Steve A.]

As others have mentioned, this is nothing new (same things happened with the R1T), 3 months is a negligible difference (especially before fall 2021), Rivian never promised fulfilling orders perfectly sequentially, and your expectations from customer service about why someone else has their R1S are way too high.

You’re complaining and you aren’t even within your delivery window yet. For all you know, that person’s R1S was meant to go to someone else, with an earlier delivery window, and they backed out of the purchase leaving that specific configuration available for this person to take.

Again, no one is expecting a linear preorder delivery based upon all the factors Rivian spelled out but expecting the preorder date to be A FACTOR given a nearly identical location and configuration is not an unreasonable expectation.

The only *rational* expectation is that he lucked out like you said above and happened to change his configuration EXACTLY at the same time an EXACT R1S was available in inventory for that configuration, but I personally don't believe in coincidences especially since it's the first R1S (or R1T) midnight exterior that I've seen so far in the DMV area.

 

[Steve A.]

I don't think you understand correctly, there is no queue. There is no line to stand in, there is no linear process to delivery. Even if there was, you didn't have the same config so you certainly weren't in the same queue.

Of course but per the Rivian support chat's reply I actually had the more popular configuration than the one to which he changed.

 

[theyoungone]

if I didn’t know this forum, I’d think OP was trolling. it reads (and I hate to be this person) but like a freaking temper tantrum. Like I know he wants the R1S and he wants it now, but it’s pretty well known that their delivery and allocation from one person to another is still pretty random without rhyme or reason. The fact that you DON’T have a guide at this point is ridiculous, but that is 100% the best place to start to rectify this. Best of luck ?

 

[eRacer]

Could it be possible that Rivian builds cars in runs of a certain configuration to streamline their production processes? Hence why the lines move at different speeds?

Surely we can’t expect Rivian to have an exact timeline for each build. These units are not exactly a “custom spec” car that are “one of” builds that you can track. They are still production line models. I’d expect the same results from any other manufacturer.

 

[Laurent]

That's crazy. Have you been given shop access or any indication that it's being delivered soon?

To be fair, my R1S is now allegedly at my local service center in San Jose, so Rivian will meet its latest delivery window estimate (April-May 2023). It's been a long time since that email saying "R1S deliveries will begin August 2021", but delays in the current environment are understandable. I just wish they would deliver vehicles in more or less sequential order.

 

[COdogman]

With all due respect YOU are missing my point exactly. Without a *process* then their decision on who gets what when is *arbitrary and capricious* and the only reason why it is tolerated is due to no other competition for a comparable product.

My assumption is based upon *LOGIC* and *REASON* and not seemingly random decisions.

I understand your point. You don’t seem to understand that Rivian DOES have a process. You are assuming that because they didn’t explain the details of it to you it doesn’t exist. If Rivian made announcements about which configurations or parts were not currently available, all that would happen is people would change their configurations causing additional shortages and delays. It would be a huge game of whack a mole that would cause even more headaches for everyone than we currently see.

Do you have proof that other car companies are or aren’t delivering in sequential order?

 

[Steve A.]

I understand your point. You don’t seem to understand that Rivian DOES have a process. You are assuming that because they didn’t explain the details of it to you it doesn’t exist. If Rivian made announcements about which configurations or parts were not currently available, all that would happen is people would change their configurations causing additional shortages and delays. It would be a huge game of whack a mole that would cause even more headaches for everyone than we currently see.

Do you have proof that other car companies are or aren’t delivering in sequential order?

Again, NO ONE is expecting a sequential order. What is reasonable and rational is to expect that a preorder date IS A FACTOR which does not seem to be the case.

Also, some guidance as to which features are in short supply (e.g. Reinforced Underbody Shield, 20" All-Terrain Dark wheels, etc.) would be less frustrating and better customer service AFAIC.

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