WTH is up w/ R1S Delivery Prioritization!?

[Hillbilly]

With all due respect YOU are missing my point exactly. Without a *process* then their decision on who gets what when is *arbitrary and capricious* and the only reason why it is tolerated is due to no other competition for a comparable product.

My assumption is based upon *LOGIC* and *REASON* and not seemingly random decisions.

Karma maybe? Do anything bad in a past life?

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[ColoradoRivian]

Could it be possible that Rivian builds cars in runs of a certain configuration to streamline their production processes? Hence why the lines move at different speeds?

Surely we can’t expect Rivian to have an exact timeline for each build. These units are not exactly a “custom spec” car that are “one of” builds that you can track. They are still production line models. I’d expect the same results from any other manufacturer.

This is the way. It took me a minute as well, but Rivan’s system makes a lot more sense when you realize that what is best for all of us might not be best for any one of us. Rivian is trying to get as many trucks out the door as possible. If they have a ton of black 22” wheels and nothing else, everybody who wants black 22s gets their truck, while earlier reservations with other wheels get pushed back. If they decide to start a batch of blue trucks, they’ll make a bunch and a few folks at the end of that batch will be the lucky ones “pulled forward in line” due to their color. This is faster than reloading paint guns for every truck just to keep things in order.

We don’t know how far out Rivian is able to plan production, but you can imagine that jumping into the “black 22” line might screw you if they‘ve already allotted their inventory of black 22’s. Instead of jumping to the end of this batch, you might inadvertently jump to the beginning of the next black 22 batch, which could be months away. That is why Rivian CS is advising everyone to stay put.

 

[COdogman]

Again, NO ONE is expecting a sequential order. What is reasonable and rational is to expect that a preorder date IS A FACTOR which does not seem to be the case.

Also, some guidance as to which features are in short supply (e.g. Reinforced Underbody Shield, 20" All-Terrain Dark wheels, etc.) would be less frustrating and better customer service AFAIC.

If you maintain that order date should be a factor, you ARE expecting some sort of sequential delivery order. That is pretty obvious otherwise you wouldn’t be here complaining that someone else got a vehicle before you.

Again - if Rivian announced which parts, configurations, etc were in short supply it would only cause people like yourself to switch your orders around, creating shortages for the parts that were not experiencing shortages. Then, when they announced those shortages you would just switch it again…and again… chasing a unicorn they can’t deliver.

If you want to be less frustrated, stop worrying about things you can’t control. Rivian doesn’t actually owe you any explanation for any of this. And you wouldn’t get any additional clarity from another manufacturer. Order a Lightning and tell us how many times you get updated along the way.

 

[Zoidz]

With all due respect YOU are missing my point exactly. Without a *process* then their decision on who gets what when is *arbitrary and capricious* and the only reason why it is tolerated is due to no other competition for a comparable product.

My assumption is based upon *LOGIC* and *REASON* and not seemingly random decisions.

It's clear they have a process or they would never had made it this far. But we don't know what that process is. Some get angry and assume Rivian is just screwing up or making random decisions, and no doubt they do screw up sometimes. You used the keyword SEEMINGLY random - unless you are on the inside, you can't possibly know all the process variables, and even the CSRs on the inside can't know all the variables when it comes to a dynamic supply chain.

If you are this angry, maybe you need to consider other options?

 

[Zoidz]

Again, no one is expecting a linear preorder delivery based upon all the factors Rivian spelled out but expecting the preorder date to be A FACTOR given a nearly identical location and configuration is not an unreasonable expectation.

The only *rational* expectation is that he lucked out like you said above and happened to change his configuration EXACTLY at the same time an EXACT R1S was available in inventory for that configuration, but I personally don't believe in coincidences especially since it's the first R1S (or R1T) midnight exterior that I've seen so far in the DMV area.

Providing guidance as to what is in short supply would result in even more scheduling turmoil as people would change their options every week to try to sync up with what is available each time it is announced. We've already seen that happen here multiple times, such as when it was discovered certain wheels were not available. That seems to be one of the reasons Rivian went to the quarterly refresh.

 

[Steve A.]

If you maintain that order date should be a factor, you ARE expecting some sort of sequential delivery order. That is pretty obvious otherwise you wouldn’t be here complaining that someone else got a vehicle before you.

Again - if Rivian announced which parts, configurations, etc were in short supply it would only cause people like yourself to switch your orders around, creating shortages for the parts that were not experiencing shortages. Then, when they announced those shortages you would just switch it again…and again… chasing a unicorn they can’t deliver.

If you want to be less frustrated, stop worrying about things you can’t control. Rivian doesn’t actually owe you any explanation for any of this. And you wouldn’t get any additional clarity from another manufacturer. Order a Lightning and tell us how many times you get updated along the way.

I guess you're not a math/engineering/computer science major since you obviously don't understand the concept of *linear*. AGAIN, it's one of SIX factors for the delivery prioritization as stated clearly declared by Rivian here to include Preorder or reservation date: https://rivian.com/support/article/what-factors-impact-my-delivery-window-estimate

Preorder or reservation date​

This is the date that you placed your deposit and ordered a Rivian vehicle. While it’s sometimes thought of as a “place in line”, your preorder or reservation date is one of many variables that’s used to generate your delivery window estimate. As much as possible, we prioritize our earliest customers.​

​

You know what the say about excuses, but providing SOME transparency would be better than ZERO transparency nor explanations.

 

[COdogman]

I guess you're not a math/engineering/computer science major since you obviously don't understand the concept of *linear*. AGAIN, it's one of SIX factors for the delivery prioritization as stated clearly declared by Rivian here to include Preorder or reservation date: https://rivian.com/support/article/what-factors-impact-my-delivery-window-estimate

Preorder or reservation date​

This is the date that you placed your deposit and ordered a Rivian vehicle. While it’s sometimes thought of as a “place in line”, your preorder or reservation date is one of many variables that’s used to generate your delivery window estimate. As much as possible, we prioritize our earliest customers.​

​

You know what the say about excuses, but providing SOME transparency would be better than ZERO transparency nor explanations.

I guess you’re not holding a PhD in transparency or common sense since you failed to share the other factors. You are zeroed in on only one despite the fact that you just admitted there are multiple factors going into delivery date - something nearly everyone in this thread has attempted to remind you of

From your link:

What factors impact my delivery window estimate?
Your specific delivery window estimate is based on your delivery location, configuration and original preorder or reservation date. It’s also influenced by how we batch production of vehicles at our plant, supply availability and shifts in customer preference.

Delivery Location
This is the address you intend to take delivery of your Rivian. A major factor in being able to deliver your vehicle is being near a Service Center. We’re continually rolling out new locations, and access to our network of Service Centers is essential to deliver and provide ongoing service support for your vehicle.

Configuration
This is the model, colors and options you’ve saved in your Account Page. If you’ve selected options we’re not yet producing like Dual-Motor or Standard pack, your delivery timing will correspond with when those options start delivering. Our Customer Engagement Center is available to discuss what configurations are currently being built, and how you may improve your delivery timing.

Preorder or reservation date
This is the date that you placed your deposit and ordered a Rivian vehicle. While it’s sometimes thought of as a “place in line”, your preorder or reservation date is one of many variables that’s used to generate your delivery window estimate. As much as possible, we prioritize our earliest customers.

Batching production
We batch produce vehicles based on similar configurations. Building large groups of similarly configured vehicles helps us manage supply chain constraints, as well as produce more efficiently so that we can build and deliver vehicles as quickly as possible.

Supply availability
We produce many vehicle components ourselves and work with hundreds of suppliers to get the parts needed to build your Rivian. Depending on available supply, we shift our build plan as needed to keep producing vehicles at a steady capacity, and adjust delivery estimates based on our understanding of our supply chain.

Shifts in customer preference
While reconfiguring your own order may change your window, shifts in the configurations of other customers can impact your delivery timing as well. When customers frequently reconfigure, we adjust our build plan in response. It’s important to remember that even if you change nothing in your own Account Page, your estimate may still change in response to updates to other customer orders.

 

[diehlryan]

this is an adult temper tantrum... were you excited for the guy who got his R1S or just cursed him out and told him it wasn't fair

 

[MaskedRacerX]

Geez, I hope you read through this on the website, kind of harsh, but at least it's clearly documented.

 

[Steve A.]

I guess you’re not holding a PhD in transparency or common sense since you failed to share the other factors. You are zeroed in on only one despite the fact that you just admitted there are multiple factors going into delivery date - something nearly everyone in this thread has attempted to remind you of

From your link:

Feel free to go back and reread my posts where I mention several times where I acknowledge MULTIPLE factors, but I only mentioned one factor here since it was the ONE factor that YOU attempted to gaslight that it was unreasonable to expect it to be A factor and somehow translates to linear expectations which by definition is not possible when MULTIPLE factors are concerned.

 

[Steve A.]

this is an adult temper tantrum... were you excited for the guy who got his R1S or just cursed him out and told him it wasn't fair

Call it what you will. Sure I'm pissed but he's a good guy and we had a long discussion in which I actually informed him of some things he didn't realize; e.g. that despite what his guide told him, there's no way a 22" full-size spare will fit into an R1S spare tire compartment so only R1Ts full-size spares will be available. Also, apparently he didn't realize he could have still gotten the full EV tax credit that Rivian facilitated.

 

[Rad]

Someday there will be a business case study which will outline how the Rivian lottery process worked. Lots of losers and just a few winners in a lottery.

 

[SoCal Rob]

Again, NO ONE is expecting a sequential order. What is reasonable and rational is to expect that a preorder date IS A FACTOR which does not seem to be the case.

Also, some guidance as to which features are in short supply (e.g. Reinforced Underbody Shield, 20" All-Terrain Dark wheels, etc.) would be less frustrating and better customer service AFAIC.

I think it is safe to say that preorder date is a factor, but it may not be as important as some of us may want it to be.

Again, I don't know what exactly goes into Rivian's production planning and vehicle assignment. However, over time, I think we've all seen that older preorders tend to get filled before newer orders. Kind of. Mostly. -ish. It's not a linear progression directly related to preorder date, but the ones that get handled according to our expectations tend to not get our attention.

However, the exceptions can generate some real ire, especially if it feels like we are being treated unfairly.

We've seen early reservation holders far from a service center who change their delivery location and go from processing estimate to guide to delivery in a reasonable time. I think that shows that in some cases preorder date is less important than proximity to a service center.

tl;dr Preorder date is A factor even if we don't like how Rivian changes the importance of it without letting us know.

 

[COdogman]

Feel free to go back and reread my posts where I mention several times where I acknowledge MULTIPLE factors, but I only mentioned one factor here since it was the ONE factor that YOU attempted to gaslight that it was unreasonable to expect it to be A factor and somehow translates to linear expectations which by definition is not possible when MULTIPLE factors are concerned.

I read your posts. You are all over the place saying you DO understand there are multiple factors but disregarding all of but the one you are upset about….

. I never said there weren’t additional factors. In fact I was attempting to point this out to you since you are laser focused on this ONE factor. So while you are rereading you might do that yourself.

You kept including assumptions that you have no evidence for to support your point, like saying Rivian has no “process”. Then you proceeded to actually link to a support article that pointed out the many factors of their “process” as if it helped your case

Since you are such a math/ engineering/ computer science whiz you might use some of those skills to calculate what 1/6 comes out to?

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