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Rivian needs MAJOR help with inventory logistics!

jeepguru

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So in Dec 2021 I configured an R1T and an R1S (both Adventure Series), then paid my $1,000 deposit for each, and waited patiently like everyone else. In Oct 2022 I received emails letting me know my R1T was being built and would soon be ready. I took delivery of it in mid-November 2022.

Fast forward to early 2023 and I'm anxious for the R1S based on my experience with the truck. Again, like everyone else, I receive the emails stating delivery estimates would be available on the portal. Much to my dismay when I log in, the estimate shows my R1S not being available until as late as June 2024. So I immediately jumped on the forum and scoured the posts looking for ways others had used to try to change their configuration and nudge things forward. I had a basic build with Adventure/Quad Motor/Large Pack/El Cap Granite/21" Road Wheels/Black Mountain & Ash. Meanwhile, my delivery estimate went away completely and was replaced with "Processing Estimate " :angry:

Heartbroken, I contacted my Rivian Guide (like everyone else did too), asking what if any I could do to maybe push the estimate closer to today. The guide wasn't much help in what specifically I could still change, but did recommend giving me access to the R1 Shop to hunt through the available vehicles to try and find one that I wanted.

After a few days, the link magically appeared at the top when I logged in, so each day I checked it several times looking for something. After awhile I could see some patterns develop in regards to the vehicles showing up. Like on a Monday there was 20+ R1S's that all had the All-Terrain Upgrade Package, then another day a batch of LA Silvers were the hot ticket, then a group of all Ocean Coast + Dark Ash Wood or a week of Forest Edge + Warm Ash Wood (none of which I wanted).

Low and behold on June 1st, my morning ritual of checking the available rigs landed me a gold mine of El Cap Granites - a couple with EXACTLY my reservation configuration. Wait what?? Exactly? How? I was never notified that there was a match to my exact model and my delivery estimate was still off in la la land. Why wouldn't Rivian notify reservation holders that there was an exact match available vs continuing to wait? It seemed bizarre and a loss if I just decided to cancel everything and move on to a different vehicle brand. When I ordered a Tesla S in Feb 2022, I was told it would be Dec/Jan 2023 before it would be built. But in June 2022, Tesla let me know that a vehicle matching my build was available now for immediate (2 week) delivery. It just seems like Rivian, for advanced as they are, hasn't rounded the corner on the technology behind the order game (or at least compared to Tesla).

Either way, I'm happy since I pick up my El Cap Granite R1S Adventure Series tomorrow! But for those in a similar situation, make sure you check the R1 Shop multiple times daily and don't necessarily give up on the configuration you want or wait for Rivian to let you know that what you want is actually available.
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nukem384

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I'm actually curious too. Why are all these cars in the R1 shop when they have so many to backfill to begin with? Why wouldn't every car they build go to a preorder holder from 2021 at this point instead of being made available to whoever is scouring the shop at that moment?

I have the exact same pre order as you. And I was able to snag one on Tuesday morning. So maybe they changed their batches for this week haha.
 

Electrified Outdoors

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Exact same config as my wife. I just confirmed the same config for her to take delivery very soon. In my wife's case she had PPF which she has only removed from her config the night before.

I couldn't even see the truck. All it would show me when I logged into the shop is midnight and sometimes white showed up. The week prior, there were a whole bunch of different colors. So I decided to tap on "filters". When I filtered for R1S in El Cap Granite her exact truck showed up and I hit the button to grab it. Within the hour I had a VIN.

We are super excited to be an All Rivian Family!

Rivian R1T R1S Rivian needs MAJOR help with inventory logistics! PXL_20230616_001659619


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Mathme

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I had a similar experience with my R1T. Put in my config and put on hold. Then a week or so later access to the shop appeared with lots and lots of inventory. I ended up with a different color than my initial config. I think this is a way for them to batch make these things, then pair them up with a buyer after.
 

TCIslandTime

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How do I get access to the Rivian R1 shop? I have an R1S reservation.
 

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Electrified Outdoors

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How do I get access to the Rivian R1 shop? I have an R1S reservation.
If you have a guide ask your guide for access. If not, the first mile test drive event is another way to open that door. Also, you can press CS to give you access. They can put in a request but I have only heard of success following first mile test drives or guide requested access. Best of luck....stay patient and you will get it.
 

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Did you already have a guide from the R1T purchase? Or get assigned a new guide for the S? I'm a Dec 2021 S pre-order, currently estimated delivery is April-June 2024. No guide assigned. I did email customer service to ask about shop access.
 

tjp74

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I had a guide from previous T purchase last year. I was told that once you have a guide, it will be same for all future purchases. I have a 9/21 reservation and my latest estimate was Q4. I asked my guide for shop access but he just said, 'when time comes"... so it's all hit and miss, depends on when you reserved and how nice your guide is I guess. Then few weeks later received an official email from Rivnan "Time to configure your R1S' and my guide promptly granted me the access.
 

Electrified Outdoors

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Did you already have a guide from the R1T purchase? Or get assigned a new guide for the S? I'm a Dec 2021 S pre-order, currently estimated delivery is April-June 2024. No guide assigned. I did email customer service to ask about shop access.
yes, when I purchased the R1T (used with 200 miles) I got a guide. I also signed up for a first mile drive for the S. Do you have PPF selected as an option?
 

webfootdawg

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yes, when I purchased the R1T (used with 200 miles) I got a guide. I also signed up for a first mile drive for the S. Do you have PPF selected as an option?
No, not currently. Does having PPF selected change anything?
 

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Electrified Outdoors

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No, not currently. Does having PPF selected change anything?
Can't say for sure. I heard that it could cause delays and then we saw some folks that took delivery with the front PPF and were unhappy with quality. Due to those we opted to remove the PPF from our order. It just so happened the very next day I found out config (without the PPF) in the shop.
 

jimmyb2

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So in Dec 2021 I configured an R1T and an R1S (both Adventure Series), then paid my $1,000 deposit for each, and waited patiently like everyone else. In Oct 2022 I received emails letting me know my R1T was being built and would soon be ready. I took delivery of it in mid-November 2022.

Fast forward to early 2023 and I'm anxious for the R1S based on my experience with the truck. Again, like everyone else, I receive the emails stating delivery estimates would be available on the portal. Much to my dismay when I log in, the estimate shows my R1S not being available until as late as June 2024. So I immediately jumped on the forum and scoured the posts looking for ways others had used to try to change their configuration and nudge things forward. I had a basic build with Adventure/Quad Motor/Large Pack/El Cap Granite/21" Road Wheels/Black Mountain & Ash. Meanwhile, my delivery estimate went away completely and was replaced with "Processing Estimate " :angry:

Heartbroken, I contacted my Rivian Guide (like everyone else did too), asking what if any I could do to maybe push the estimate closer to today. The guide wasn't much help in what specifically I could still change, but did recommend giving me access to the R1 Shop to hunt through the available vehicles to try and find one that I wanted.

After a few days, the link magically appeared at the top when I logged in, so each day I checked it several times looking for something. After awhile I could see some patterns develop in regards to the vehicles showing up. Like on a Monday there was 20+ R1S's that all had the All-Terrain Upgrade Package, then another day a batch of LA Silvers were the hot ticket, then a group of all Ocean Coast + Dark Ash Wood or a week of Forest Edge + Warm Ash Wood (none of which I wanted).

Low and behold on June 1st, my morning ritual of checking the available rigs landed me a gold mine of El Cap Granites - a couple with EXACTLY my reservation configuration. Wait what?? Exactly? How? I was never notified that there was a match to my exact model and my delivery estimate was still off in la la land. Why wouldn't Rivian notify reservation holders that there was an exact match available vs continuing to wait? It seemed bizarre and a loss if I just decided to cancel everything and move on to a different vehicle brand. When I ordered a Tesla S in Feb 2022, I was told it would be Dec/Jan 2023 before it would be built. But in June 2022, Tesla let me know that a vehicle matching my build was available now for immediate (2 week) delivery. It just seems like Rivian, for advanced as they are, hasn't rounded the corner on the technology behind the order game (or at least compared to Tesla).

Either way, I'm happy since I pick up my El Cap Granite R1S Adventure Series tomorrow! But for those in a similar situation, make sure you check the R1 Shop multiple times daily and don't necessarily give up on the configuration you want or wait for Rivian to let you know that what you want is actually available.

I pretty much accept what you said, except for where you compare your Rivian experience to your Tesla experience., In my opinion, if you want to make that comparison it would only be fair to compare today's Rivian with Tesla in Tesla's second year of production (2010). By 2022 Tesla had 14 years experience.
 
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jeepguru

jeepguru

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I pretty much accept what you said, except for where you compare your Rivian experience to your Tesla experience., In my opinion, if you want to make that comparison it would only be fair to compare today's Rivian with Tesla in Tesla's second year of production (2010). By 2022 Tesla had 14 years experience.
Totally valid point. But then again would Rivian be delivering the same product if they were comparing against 2010 Tesla? I don't think so. Rivian doesn't have to go back in time to figure out how to match a configured reservation with available inventory. Heck, it's as simple as when you give your name to reserve a table at a restaurant, they sure let you know as soon as one is available!
 

Riviot

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How do I get access to the Rivian R1 shop? I have an R1S reservation.
Bitch loudly and you get access.

Identical timing and situation to OP, except for getting my R1T earlier in March '22, we're still waiting on R1S. I haven't thought about being Karen to get access, but the differing treatment is starting to get annoying.

All y'all MnFers complaining and getting shop access, plus all this free swag, is getting to me.

Rivian R1T R1S Rivian needs MAJOR help with inventory logistics! IMG_20230619_083337
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