No OTA for tire size changes

[goldburger]

Crazy!

Meanwhile back in my other-brand-starts-with-a-"T" vehicle, every time I do a wheel swap (>10x during the Colorado winter season, all seasons -> snows -> all seasons) I go to the vehicle screen > Service > Wheel size and select from the factory wheel sizes.

For a technology company, this is an easy one to implement. Sigh...

Does this also change tire diameter or does that remain constant across wheel sizes?

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[hansgieskes]

FYI - just got a call from Rivian to follow up on my request(s) to update the tire size on my truck (went from OE 21” to OE 20”). They twice previously told me they’d do an OTA. This call was to let me know that the previous employee was misinformed - presumably then shot and buried in the back, behind the R2 mock-ups - and that indeed I need to go to the SC to do this.

<sigh>

I asked what the real benefits were, and he said it was tied into multiple systems. Then he said “even gearing” at which point I threw my hands up in the air.

Anyway - OTA tire size change is a no-go. Because apparently they change gearing based on a 1” tire size change. LOL

This is indeed rather silly. Living in New England I always have had a second set of wheels + winter tires. For my RAM truck it was easy to buy set of OEM wheels on ebay and add winter tires (Michelin Blizzak) and i always went one size smaller for this, e.g. 20" wheels for winter tires vs 22" for summer tires.

With Rivian this does not seem so simple. I'm on the 21" all weather tires, but A) there're no wheels available on ebay and am not sure my own tire place will be able to deal with all this nonsense. TireRack seems to offer a few decent wheels for the Rivian.

It would be crazy to have to go to Rivian Service Center to swap out tires twice-a-year.

 

[NY_Rob]

I suspect that this is so the SC can physically verify the size change and/or use of Rivian wheels. Hopefully Rivian will outgrow this behavior as the company matures since it seems wasteful of their tech resources and owner time.

You're talking about the company that considers the fuse sizes and their circuit designations "proprietary information". The so called Owner's Manual doesn't even mention the word "fuse" one time even though their vehicles have two fuse boxes loaded with fuses.
It's also the same company that told a customer to "book an appointment at a SC" to change a blown fuse!

 

[pricedm]

Does this also change tire diameter or does that remain constant across wheel sizes?

Tire sizes on the Model Y: 245/45-19 and 245/40-20 (27.7 inch diameter), staggered 255/35 (28 inch diameter) and 275/35-21 (28.6 inch diameter).

So yes the overall wheel size does change 1-2%. I think this is a bigger issue with vehicles like the R1s with the switch from road/sport 32.8/32.9 inch diameter to offroad 34.1 inch diameter. Or everyone's favorite using 20 inch rims with 275/60-20 (33 inch diameter) all season tires. This size is pretty much the same as the 21/22 wheel size, and a common configuration.

 

[Tonicart]

Its funny how every employee you talk to manages to provide new mis-information.

For me they said it was needed it in shop due to camera calibration

They figured out that we are getting insider info from the techs and reps, so now they purposefully misguide us, LOL

 

[SoCal Rob]

You're talking about the company that considers the fuse sizes and their circuit designations "proprietary information". The so called Owner's Manual doesn't even mention the word "fuse" one time even though their vehicles have two fuse boxes loaded with fuses.
It's also the same company that told a customer to "book an appointment at a SC" to change a blown fuse!

Given that there is no official documentation about fuses in the owner’s manual, is it a surprise that they told a customer to "book an appointment at a SC" to change a blown fuse?

Hopefully Rivian will outgrow this behavior as the company matures since it seems wasteful of their tech resources and owner time.

 

[goldburger]

Tire sizes on the Model Y: 245/45-19 and 245/40-20 (27.7 inch diameter), staggered 255/35 (28 inch diameter) and 275/35-21 (28.6 inch diameter).

So yes the overall wheel size does change 1-2%. I think this is a bigger issue with vehicles like the R1s with the switch from road/sport 32.8/32.9 inch diameter to offroad 34.1 inch diameter. Or everyone's favorite using 20 inch rims with 275/60-20 (33 inch diameter) all season tires. This size is pretty much the same as the 21/22 wheel size, and a common configuration.

Right so the complaint that you can’t change the size via the truck isn’t comparable to Tesla because it’s not about “wheel size” as everyone keeps referring to its about tire size.

 

[NY_Rob]

You're talking about the company that considers the fuse sizes and their circuit designations "proprietary information". The so called Owner's Manual doesn't even mention the word "fuse" one time even though their vehicles have two fuse boxes loaded with fuses.
It's also the same company that told a customer to "book an appointment at a SC" to change a blown fuse!

Given that there is no official documentation about fuses in the owner’s manual, is it a surprise that they told a customer to "book an appointment at a SC" to change a blown fuse?

Hopefully Rivian will outgrow this behavior as the company matures since it seems wasteful of their tech resources and owner time.

Well, it should be done on a case by case basis at this point then... if the customer is comfortable removing one panel and pulling one 12V fuse then Rivian should offer to give them the information on which fuse it would be based on what circuit is out (in this case the owner blew the trailer connector circuit fuse IIRC). Hell, if they told me to got to Brooklyn (3hr drive in each direction) to replace a fuse... I would press them for alternatives.

Keeping fuse values and the circuits they protect secret is idiotic even for Rivian. I mean we own the vehicle once we pay for it.. I get the part about not being legally entitled to disassemble the SW code as that is proprietary IP, but fuse values and their related circuits?

I'm with you on the "Hopefully Rivian will outgrow this behavior as the company matures since it seems wasteful of their tech resources and owner time" idea! It's like Rivian insisting people have to book a service appointment so a "technician" can place the spare tire in the vehicle.. a huge waste of customer's time!

 

[SoCal Rob]

Well, it should be done on a case by case basis at this point then... if the customer is comfortable removing one panel and pulling one 12V fuse then Rivian should offer to give them the information on which fuse it would be based on what circuit is out (in this case the owner blew the trailer connector circuit fuse IIRC). Hell, if they told me to got to Brooklyn (3hr drive in each direction) to replace a fuse... I would press them for alternatives.

Keeping fuse values and the circuits they protect secret is idiotic even for Rivian. I mean we own the vehicle once we pay for it..

I'm with you on the "Hopefully Rivian will outgrow this behavior as the company matures since it seems wasteful of their tech resources and owner time" idea! It's like Rivian insisting people have to book a service appointment so a "technician" can place the spare tire in the vehicle.. a huge waste of customer's time!

This is all related to the same theme. I think that Rivian, as a new company with no experience in warranty claims, wants to make sure that there is a clear delineation when it comes to responsibility. If someone causes damage to the vehicle which requires a repair (failed non-standard tire or rim, damage to the electrical system, improperly inflated spare because an owner didn’t put a new placard sticker in place, etc.) then they want to be able to show that they did everything properly and the owner is the one who did something wrong despite Rivian’s best efforts.

This is not that uncommon in today’s world, and I think it’s the result of our highly litigious society and social media, which allows people to show how companies, “failed them,” even when they were the ones who screwed up. Say, while driving slowly in a field only to have their truck suddenly flip or roll. Clearly a manufacturing defect. /s

Over time, I expect that they’ll develop better processes which will allow them to be less controlling. Until then, it seems like Rivian consistently tries to make sure that they are protecting themselves from people who would take advantage of them if they let their guard down.

 

[Riviot]

Well it looks like mine got updated! Won't know for sure for a while, my rear subframe had a crack so they're holding until that's replaced. But if my math is correct, my new range estimate aligns with 21" in All Purpose mode!

Let the record show I have 275/60/20 Pirelli All Season Plus 3 tires with 115 load index.

 

[DTX_RIVN]

Still waiting on my range update. Moved from the 21” to 20” via mobile service, car software was updated and all the graphics reflect the new AT wheels. But range is still for 21s. Put in a ticket and Rivian said they had to do an “update on the backend.” Called a few days later and they said they did it but seeing as nothing changed the support guy said he would reach out to the wheel and tire team to reopen the ticket

 

[goldburger]

Still waiting on my range update. Moved from the 21” to 20” via mobile service, car software was updated and all the graphics reflect the new AT wheels. But range is still for 21s. Put in a ticket and Rivian said they had to do an “update on the backend.” Called a few days later and they said they did it but seeing as nothing changed the support guy said he would reach out to the wheel and tire team to reopen the ticket

lol that's weird

also that page is not "based on your driving history" ¯\_(ツ)_/¯

 

[RedDragon]

I also would like to change down to my 20in wheels for the Chicago winter (from 22). The CS rep said no mobile service appointments in Chicago any time soon and that he would look into allowing an OTA update after i did the swap myself.

As already reported here he came back said no-go - that's for "internal" use only. Sure sounds like no special equipment is needed tho...

Quoted $180 for me to drive to the city so they can do it for me. Ugh.

 

[WSea]

Still waiting on my range update. Moved from the 21” to 20” via mobile service, car software was updated and all the graphics reflect the new AT wheels. But range is still for 21s. Put in a ticket and Rivian said they had to do an “update on the backend.” Called a few days later and they said they did it but seeing as nothing changed the support guy said he would reach out to the wheel and tire team to reopen the ticket

Has to be an easier way. Did they not anticipate people changing wheel sizes? BTW- That would be a great poll

 

[JGard18]

I also would like to change down to my 20in wheels for the Chicago winter (from 22). The CS rep said no mobile service appointments in Chicago any time soon and that he would look into allowing an OTA update after i did the swap myself.

As already reported here he came back said no-go - that's for "internal" use only. Sure sounds like no special equipment is needed tho...

Quoted $180 for me to drive to the city so they can do it for me. Ugh.

yeah at this point I'm just going to leave my truck with the software thinking I have 21s and I'll swap between my 20s and 21s as I need to. Once I can adjust this in the UI, then I will, but it's certainly not worth paying them (and wasting their time) to do this update at a service center. Never mind the two month lead time for most SC appointments.

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